Postal Connection of Lake Arrowhead

Ugh. I have been in here twice already and the lady that owns it is honestly rude from the second you walk in to the second you walk out. I was just in here, and I walked up to the counter and say hi, and she just looks at me, so I said «I would like to mail this.» and she looks at it and says «oh, I can’t mail this because it’s a PO box.» I understood that, however, the package I was mailing specifically told me to ship via UPS. I tried explaining that to her, and literally two words into me explaining this, she cuts me off, and repeats what she said the first time, only this time, talking to me like I’m a complete idiot. Instead of trying to keep talking to her, I just walked out. I don’t understand how she gets any business.

Consistently and unbelievably rude and unhelpful staff. This is based on several visits. I would rather drive down the mountain — or better yet, visit the real Post Office next door — than give Postal Connection my business.

On October 28, 2015 I entered Postal connection to do some faxing etc along with my ill client as I am a personal caregiver who provides care to older people with Alz etc. my experience there was nothing more short than a NIGHT MARE. Lori is the owner of this establishment, and I can not emphasize how unprofessional she is.
After she made the inappropriate remarks to me about my client, that has NOTHING to do with her, I asked her not to get involved because she is NOT EDUCATED regarding his mental illness. She IMMEDIATELY responded to me verbatim «SHUT THE HELL UP OR GET THE HELL OUT OF MY BUSINESS» I did not raise my voice, use bad language etc, but she spoke to me in this fashion, abs she did it in front of other customers who had NO knowledge of what was going on.
After that, she threatened to call my boss with the intent to intimidate me, of the fear of loosing my job, because why would a business owner threaten to call a customers employer though she knew my client. I made it clear to LORI (the owner), that I am an employee, and my boss is not my FATHER, he was just my employer.
This unfortunately is NOT the first time this lady has been rude to me personally. She has NO RESPECT FOR CUSTOMERS. This is NOT how you should speak to customers directly. I have made it clear to friends etc about my experience here, as I made it clear to LORI THE OWNER, that I would be writing this review.
I do NOT RECOMMENDED THIS PLACE AT ALL. Lori, the owner is like so many owners, we only settle for these people because there’s not much up here in the mountains. She would NEVER survive down hill with this kind of Sloppy business.

Just stopped in to have a document notarized and mailed. The lady was very pleasant, helpful and professional.

Postal Connection
7:38 PM (30 minutes ago)
to me
Barbara,
Per US postal regulations, mail cannot be forwarded by the US Postal Service from a CMRA. It is against postal regulations for anyone other than the person requesting forwarding to submit a forwarding request to the US Postal Service. As such we cannot submit the request. It is your responsibility to notify your creditors and correspondents of your new address. Any mail that is still address and delivered to the CMRA can be sent to a new address by the CMRA as long as new postage is paid. The fee for such service is $ 60 per mailing paid in advance.
As a one time courtesy without fee, with your written approval, we will allow Julie to pickup what mail has collected from the time of termination of service. Any further re-​mailing will be at the described fee. Any mail still received at the CMRA after the prescribed time will be disposed of in accordance with US Postal regulations.
Sincerely
Postal Connection of Lake Arrowhead
AS YOU CAN SEE THEY ARE EXTREMELY UNSCRUPULOUS
CAVEAT EMPTOR!

I’ve been here many times and DREAD having to deal with the lady who works the counter, whom I believe is John K’s wife. John is always pleasant and helpful, while the other lady is always miserable. She is rude and far from helpful. Avoid this place at all costs unless you absolutely have to go there.

The woman who runs this store is the rudest, negative human being EVER!.. I just moved to lake Arrowhead from Huntington Beach 4 months ago and everyone I have met so far has been wonderful and welcoming. NOT this woman! She has had something negative to say to me on each of my 8 visits to drop off prepaid packages, she says my labels are «to small»,” to light”, «to big».or they are just «awful»…Yesterday she actually refused to take my package because she said «I can tell you didn’t print this off the internet» WTH?.. My labels come from my husbands office in Los Angeles and they are the same labels I have used for the last 10 years in Huntington beach at a UPS store and NEVER had any hassle! She is just mad she isn’t making money off me, (nor will she ever!) Don’t use this business for anything, she doesn’t deserve your patronage.

I can safely say I will not be using this notary service again. I wish I would have read the reviews before entering this facility, or turned around and left when I saw the notary roll her eyes at the customer before us.

I would seriously stay away from this place at all cost– the main woman that works there is rude AND hateful. the guy that appears to be possibly her husband seems like a nice guy, and the older woman that appears to be one of their mothers is quite sweet… the review before mine seems to think that if you dont have a «sense of entitlement» this rude evil woman is OK; well I can assure you that the problem is quite the reverse, this hatefull woman is the one with not only a vibe of entitlement but total hateful judgement towards ANYONE that doesn’t fit her program… I despise this woman, and she has judged me over and over like Iam some kind of trash, I own my home and I come around to pay bills because I simply have an easier time paying bills in person in my work flow as an artist… and yes, the main problem she has with me is that Iam not the sort of hateful judgemental republican Rush Limbaugh type person she prefers… STAY AWAY!!!

Very rude older lady. Snaps at people and is very impatient. I had a FEDEX package that I needed to send out over seas. Very important box. I asked her one question and she snapped back at me. I observed that another customer had the same type of service. If she is the owner’s wife, and I am assuming she is because no owner would allow that type of behavior to continue, then they better change their business practices if they want to have more customers. She should work in the back office where she has no interaction with people and the older gentlemen should interact with the customers.

I have observed that people with a sense of entitlement are easily offended by the lady who is typically there.
I have observed that people with a compulsion to grab hot things are easily burned by the fire that is typically on a stove.
That being said, every time I have interacted with her, she has been at least cordial if not kind. This last time I was there, I asked her a few questions about the same topic to make sure I understood her instructions, and she was still patient and pleasant with me.
So, I recommend that before you take your package inside, you leave the chip on your shoulder in your car.

Woman who works there is really rude, the gentleman is wonderful. We were visiting the area a few months ago and I needed something scanned for a client. I walked in about a half hour before closing, but you could tell she was closing out her drawer already. So I walk in and politely ask if I could get something scanned and she said «NO!» I mean just shouted NO at me. I really did need it scanned and I could see a scanner right there in the front corner of the shop.
So I just stood there for a second trying to figure out what my next move was when the gentleman came out from the back room and cheerfully said «Yes, we can scan that for you!» and walked over to the scanner to get it running while I used an exacto knife to cut a graphic out of a book I had with me. She started admonishing me about cutting the graphic out of the book. I mean really?
Eventually I got everything done but of course I had to pay in cash because she had closed out the drawer and couldn’t give me a receipt.
She was the first and only rude person I have encountered here.
As nice as the man was, the woman was just so damn surly that I will never go back in there.

I have been in the store twice, and both times Lori has been a bit prickly.

I have a private box there and get packages delivered all the time. Lori is very nice and so is the rest of her family. They always carry my packages out my car for me. If it’s really busy or they’re getting a shipment of packages I may have to wait a few minutes. Lori will just ask me to take a seat and that she will help me as soon as she can. I don’t work for free and I wouldn’t expect someone else too. I wouldn’t expect someone to jeopardize their business either. As with any store, children should be next to their parents or have a seat. She has given me great advice about places to go and if she has time always stopped to chat. I prefer using the postal connection rather than a PO Box. I think everyone is being a little bit hard on Lori.

Like everyone else said the older lady who works behind the counter is a grinch. I have been in there twice and both times she has been extremely rude and I have ended up leaving. Postal connection should seriously consider hiring someone with a little more social skills and ability to relate to customers. I know several people who completely avoid this place as to not speak to the grinch.

I have never experienced such a rude women in all my life, I seriously can’t believe she can last this long running a business! The problem is it’s the only service for UPS/​Fedex on the mountain. I went there quite a few times when I first moved up here, now I try to avoid going there at all just because of her nasty nature. I have enjoyed reading the other similar comments at least I know it’s nothing to take personally she’s obviously just a miserable nasty women to everyone!

Everyone who is interested in finding out about this Postal Connection location should use common sense, when ALL the reviews says THE OLDER LADY that is always there is RUDE, IT MUST BE TRUE!!!
John K, your response to Scott R. really is not addressing the core issue, your staff is rude to her customer!!!
I have had a summer home here in Lake Arrowhead for the last 8 yrs, each and every time i HAD to visit this store, i always leave angry! The lady is so rude its beyond believe! We folks up here in the Lake Arrowhead area HAVE no choice if we want to drop off a Fedex or UPS package using our account information, we have to use this store if our package is too big to fit into the drop boxs, or pay extra or wait for the next pick up by their trucks!
Lake Arrowhead pride itself on being a friendly small mountain community, my feeling is that we are being held hostage by this Postal Connection being the only game in town!

This Store suc.
This Store suc… rude people and total arrogant — sitting the whole day on his a… and if you have a question about ups shipping — read the guidelines — that the answer– I wil next time make video and put this on you tube. from 1 – 10 a 1

Ok I changed my review and feel much better about it. My previous review was based upon my previous experiences. I have had a new and great experience so I am assuming people can change.
I had to ship something and needed a box. They used my ups label and their box and staff to assemble it. Went off without a hitch and everyone was happy to help.
In life Jesus has given me numerous second changes and I did too and now I am very happy with their service.

Nice for shipping, packing and bill pay for Gas and electric bills. Owner is very unfriendly.