RadioShack

Very unprofessional staff! I walked in and the sales associate is standing behind the counter texting on her phone. I politely asked for her help in finding head phone splitters and her reply was «hold on.» She kept texting for a few more seconds before helping me find what I was looking for. Glad I was only hear on trip. I’m never coming back here again!

Most unprofessional manager and employeesI wish there was a zero out of five stars
This place doesn’t even deserve one!
A few months ago I purchased an apple iPhone lighting cord from here and also spent an extra 40 $ on the bull shit protection plan knowing that these cords over time get a malfunction called «turtle necking» low and behold my cord gets turtle necked so I tape it up to get my use out of it as it was only a month or so old shortly there after the cord breaks inside the tape I take it off to inspect it and see that it’s broken no big deal I’ll go into the Lahaina store and get it replaced the first rude and incompetent employee named Charles tells me that it’s not covered under the protection plan and «looks like I broke em» I continue to explain my case and how it’s a common problem with this brand of cords he refuses to be of any further assistance and tells me to wait for the manager so I wait and wait finally the manager Reese strolls in I explain to him my situation and he walks over to Charles talks to him then tells me the same thing «looks like you broke it therefore it’s not covered under the protection plan» he offers to call the radio shack protection plan and tells her it looks like I’ve broke the cord and she decides to back him up instead of me the paying costumer! So now I have to drive to the other side of the island to replace a cord
Basically if you buy anything from the Lahaina store and get a protection plan the rude and unprofessional staff at this store will be of no assistance to you
I also asked to speak with a general manager and the assistant manager «Reese» claimed he was the GM! So then I tried to file a complaint against him and Charles and he simply replied no and good luck! Most unprofessional staff I’ve ever dealt with and I will find a way to get him and Charles written up for being rude and not honoring a purchased protection plan! Otherwise what’s the purpose of having one and paying extra money if it’s not going to be honored or could’ve been at the discretion of the manager/​employee
Bottom line is I will no longer go into or purchase anything from this Lahaina RadioShack and will strongly advise other to not shop there or support a bad business like this!

OMGeee… I called to ask what time they closed and the agent said that they close «a little bit before 7» what is a little bit before 7.

This place has the WORST customer service I have ever experienced and the most unethical group of staff. They will stop at nothing with lies and false information to get a customer to spend money needlessly.
I highly suggest to take your business elsewhere!!! If it is not you they are taking advantage of, it is going to be someone with less technology know-​how who probably cannot afford to lose out on hard-​earned money. PLEASE DON’T SUPPORT A BUSINESS THAT TAKES ADVANTAGE OF OTHERS!!!

Found the GoPro cords we needed. Specifically the cord to download from camera to laptop.
If you need more than cords, Quicksilver had more of the standard accessories.

I called to ask if they have a HDMI switch. The clerk asked «what does it look like?» WHAT? ??? are you kidding me? Seriously, this store continues to amaze me at how poorly run it is. Embarrassing…

We have been sitting in our car waiting for almost 25 minutes. The sign on the door says «out to lunch be back in 30 minutes.» What? I am sure that RadioShack has higher standards for quality service. Yes we are just visiting, but if you have store hours on the door, stick to them so you can actually make a sale. There are now 8 others waiting, just as annoyed as we are. Don’t waste your time and money on a place that obviously doesn’t want your business. Drive to over to Kahului to make your purchase.

If you’re on the hunt for something you would normally find at a Best Buy, this might be the next best thing on the island.
We were on the hunt for a USB car power adapter and magically they had a 2 port one! It’s a small store in downtown Lahaina waiting for you.

Very helpful!

After at least the third occasion where a call to your Lahaina store assured us that you had the product we needed, we drove 10 miles to discover that you didn’t really have it. Your employees look like they’re either drugged or coming off something. They are rude and disrespectful. But the worst part is that they lie. And, in keeping with their incompetency, they suggest going to a competitor in Kahului rather than making the effort to call their own Kahului store for availability. Glad they don’t work for me!

Your store smells like mildew. And you ignored us for a good 10 minutes while you chatted about upcoming promotional swag for the front windows. And then you gave my kid a toy to play with RIGHT when we were about to leave the store.
Not cool.
2 stars because you actually had what we needed.