Willow Tree Cleaners

I came back to this cleaners after going to other ones because the quality of the cleaning of the ones I’ve been to is not the same nor as exceptional as this one. Also, every time I drop off my clothes, they always have it ready within a few days. I have also never had a problem with their stain removals of my clothes– I always bring in a lot of stained shirts. A cleaner’s first and foremost priority should be the quality that they produce in cleaning the items that are brought in. And I believe they achieve that– all the clothes and suits I have brought in have always been thoroughly cleaned and left spotless.
I’m content every time I pick up of my clothes because they always come back looking like brand new!

I went to this Dry Cleaner for the first time because it was close to my house and I had a $ 10 off coupon. When I walked through the door an Asian representative was quick to greet me and seemed excited that I was a new customer. She spoke broken English and I could not understand the price because she was not very clear. She even attempted to write it down but I still couldn’t understand because her handwriting was not legible. She asked for my name and I gave it to her, and then she asked again and I gave it to her and spelled it out. A very simple last name. Then I gave her my drivers license for the spelling as well to make sure she had no mistakes. Next, she asked for my phone number and I gave that to her and she repeated the number back to me which was correct. When I left the cleaners, I looked at the receipt ticket and she had misspelled my name wrong (how is that possible from looking at my license) and she also got my phone number wrong. Very frustrating.
When I returned to pick up my dry cleaning and had my coupon, the lady said that we do not except coupons. It was clearly written with the address and name on the coupon. The other guy there also came over but they both spoke terrible English and could not explain why they didn’t take it but rather that they will NOT take it.
I had 3 women’s Jackets and 1 dress and the total came to $ 35.10. I thought this was very high and I will never be coming back again.
The lady said it $ 8.50 per item.

They ruined 4 pairs of my pants. I have 4 pairs of pants I can’t wear because they are too short. They don’t understand English well enough to distinguish between shorten the pants and lengthen the pants. Even after I tried to make them understand (of course, after my money was taken), the woman walked away. I asked again if she could still help, and the answer was NO, and she walked away again. I lost $ 50 and 4 nice pants. If you care about your clothes, DON’T USE THEM. I will NEVER go in there again! I am still boiling mad.

I dropped some work pants off last Tuesday evening. I attempted to pick them up Thursday morning and was informed they would not be ready for one more day, until 5:00. I came the next morning before work. The signs on the door said they opened at 7, but the place was dark as I waited outside until 7:20 when I had to leave. Very unprofessional.

Love my dry cleaners! Owned and operated by a very nice husband and wife team in the Willow Tree plaza. Some may think their prices are on the steeper-​end, but after your first pick-​up, you will understand why. I’ve been bringing all my stuff there for over six months now; they have never been late, they are ALWAYS friendly, and I always look great in my work clothes :). Also… keep in mind they will negotiate better pricing depending on how much business you bring them.