Off Broadway Shoe Warehouse

Stay away from the Jamboree, Irvine (Tustin) location!!!
Monica was extremely helpful over the phone. I will only shop at this location from now on after having such terrible service at the Jamboree location by Ariana.
This location goes out of their way to explain to you how they can help you in terms of returns and price adjustments of purchased shoes from 13 days previous. That other location tries to make it impossible.

Worst management (Felicia)i have ever heard and seen. Felicia treats her employees like peasents and its really disgusting. The turn over rate here is high because of the management (Felicia) To turn your head and allow your management to belittle employees in front of guests is absurd. I will not ever shop at this place or allow your family to work at this location until something is done with management. This place is a lawsuit waiting to happen. Dont buy shoes from this location.

The shoes: Relatively wide selection, but nothing incredible. For womens shoes, it’s 80% heels. Flats and other casual shoes tend to have very limited sizes since (surprise surprise) they sell out the fastest. Prices are competitive for designer shoes, everything I’ve gotten there can’t be beat elsewhere without a serious sale. For non-«designer» brand names like Sketchers and Converse, it’s about the same as anywhere else.
And the rest: Why, sweet dragracing Jesus WHY, can’t they turn the air conditioning on in this place? Every single time I’m in this store, no matter what the temperature is outside, I’m starting to sweat under ten minutes inside this place. No fans, no tell-​tale hum of AC, just creepy, stagnant, warm air while you slowly melt to death trying to look at shoes. Like a normal human being, my shoe size varies from brand to brand, so I’m there wandering around for quite a while trying on up to three sizes in each new attempted shoe — after thirty minutes or so of that, you start to get pretty gross when it’s that warm. I had a salesperson (after I’d gone to the front, do not expect to be offered help voluntarily here) give me the most disgusted look I’ve ever received from a salesperson IN MY LIFE and she asked me if I needed anything, in a tone of voice that said she thought she was going to catch Leprosy if she got any closer. Which is about the standard for customer service there, as every employee looks bored and angry at all times, and seem to do their best to avoid customers if at all possible. I’ve watched employees drop what they’re doing and zoom in the opposite direction of lost-​looking shoppers, and they all studiously avoid eye contact like they’re afraid everyone will turn them to stone. Maybe the temperature is causing it?
And seriously, it’s not just me about the dang temperature of this store. Hand to god, every time I mention «I went shoe shopping but it was stupidly hot inside» when I’m visiting socal, every local knows what store I mean before I say the name. Even a couple of GUYS have. IT’S JUST GROSS IN THERE. It smells like a McDonald’s playplace in some aisles! Good lord.
It’s not horrible and I’ll probably go back as there’s no close competitor, but it’s really just bizarre in there.

I bought a pair of $ 65 New Balance tennis shoes right before Christmas and within a week the left shoe started squeaking horribly when I walked. It sounded like a large frog in my shoe and was embarrassing. The same shoe had a piece of material coming off because it came unglued. The noise went away after a week, but came back 3 weeks later. This has been happening off and on for 3 months and today (3−7−15) I decided to exchange them at the Laguna Niguel store. The shoes still looked brand new. Felicia, one of the store managers, said there was nothing she could do and for me to take it up with New Balance. I was very disappointed due to the fact the shoes were defective and I felt Felicia could have been more accommodating. A week later I brought up the issue with another store manager, Heather. Heather was very nice and gladly took the shoes back. She promptly ordered a new pair for me since they didn’t have my size in the store. Heather, thank you so much. I will miss you.

I had seen coupons for this store many times over the past few years but finally decided to use one a month ago. They carry a HUGE selection of different brands and designs. I spent good 2 hours trying on different shoes and going through the clearance section.
When one of the staff asked if I needed help, I asked her to take the selected shoes to the front so I could continue shopping. For a minute the look on her face was (REALLY?!?) then she took the shoes with a bit of an attitude.
When I was done, I had 5 pairs of shoes. The person at the counter was different and more friendly/​helpful.
Will most likely be back.

Terrible, terrible customer service. Off Broadway shoes blatantly makes it extremely difficult to get a refund despite their stated refund policy.
We outfitted 6 adults from head to toe for a wedding. I purchased thousands of dollars of clothing and shoes from retail stores, outlet stores, online, and eBay. I returned a lot of stuff, and the ONLY place that gave me any hassle was Off-​Broadway Shoes. Even eBay sellers take returns graciously!!!
My daughter bought 3 pairs of shoes to try with her dress, and selected one pair. I tried to return the other 2 pairs of shoes with the receipt, in their boxes within a week of purchase. Oh, sorry, without her credit card they could only issue a gift card. I went back with the gift card and my daughter’s credit card 2 weeks later to get the money credited back to her credit card. Oh, sorry, we can’t do that without the original receipt, too!
Turns out they can, but I had to threaten to sue them to get them to do it.
Take note Off Broadway Management, you have permanently alienated three female customers who love shoes with your ridiculous policies.

Update:
Went in for a little shoe splurge today. Can’t say enough about this store! Prices are great, love that they have a reward program– you don’t need a card, they just pull you up in the system by your last name & zip, then apply the savings/​rewards to the sale! Of course, the coupons too. Savings on top of savings? Yes please!
Don’t even know WHY people would have anything negative to say because I haven’t once had a negative experience here. Positive both w/​the employees & selection. For example…
Those boots I bought? I came in last night minutes before they closed. The manager was super nice & let me put them on hold. The girl at the register today thanked me for coming back & told me they NEVER allow holds anymore because people just don’t come back 90% of the time & it ends u being a waste of potential sales. Understandable…
*Note*
For those ladies that don’t know what I mean by HBTC in my boot pic, it stands for «Hips/​Butt/​Thighs/​Calves»… If you’re thin w/​curves in these areas like me, then you KNOW how much of a nightmare it can be to find boots that zip up completely over your calves, lol.

First of all I have bought more than my fair share of shoes at this store! However what has prompted me to write a review is their Customer service and or lack of!
I brought back a pair of shoes I did not have the box nor the receipt! MY FAULT!
The shoes were purchased about 20 days ago and had never been worn!
I just wanted to exchange the shoes for a different size!
The first sales associate I approached stated I needed either the box the shoes came in OR the receipt! I asked since I purchased it with my credit card there should be a record showing the purchase she stated their system does not work that way!
I then asked to speak to a Manager, again the same story! Same response…
So there I am standing there waiting for my husband who was also looking for a pair of shoes, and another customer comes in and wants to return a pair of shoes!
THIS CUSTOMER HAD THE SHOES INSIDE THE BOX AND NO RECEIPT! The same manager told her she had to have a receipt in order for and exchange and or refund!
In my opinion, the store is intentionally deceptive! THEY HAVE JUST LOST A CUSTOMER WHO USED TO SPEND A GREAT DEAL OF MONEY THERE!

Good selection but horrible customer service. Manager doesn’t care at all about feedback and literally said «oh sorry» and hung up while I was talking. What prompted my feedback call was an attempted purchase of 3 pair of shoes– expensive athletic shoes at that. As I stood at the register waiting to pay, all associates were fixated on the manager telling a customer she couldn’t give a refund. Nobody could even say «be with you in a moment.» Just a dumbfounded deer in the headlights look in their faces. Really? You have several associates, several registers and nobody can tear themselves away from the fascinating spectacle of a calm discussion between the manager and another customer? I sat everything on the counter and walked out as I was in my lunch break and couldn’t stand around any longer.

Made another great purchase at Off Broadway Shoes today. The help was attentive when needed. Prices were good to great. This is our go to place for my wife’s shoes. Sometimes we can’t find exactly what we need but that is true anywhere. We recommend this store.

I went to this store to purchase shoes for my children. The manager was very rude and condescending. I attempted to purchase a pair of shoes that were clearly marked as on sale for $ 16. When she rang them up, the price was $ 49. I pointed out the issue and she immediately got tense and told me they were not on sale. I told here that the sign said they were on sale. We went and looked, and sure enough, there was a sign showing these exact shoes as on sale for $ 16.
She then said, «well, this is an adult size, so its not on sale.» I said that I got them from the children’s section, directly below the «on sale» sign, and that all throughout the children’s section were that size and larger. She then proceeded to lecture me about their internal inventory and pricing policies and act as though I was stupid for not knowing that some sizes are on sale and some are not, regardless of whether they are displayed under an «on sale» sign. She wouldn’t even acknowledge that there was a problem and that the sign should be corrected or removed or that the larger shoes should be removed.
In my opinion, the store is intentionally deceptive — you have to watch to make sure you get the posted price or you may get overcharged. I don’t plan to return.

I just couldn’t find anything stylish yet conservative yet pretty.
None of the sales people interacted with us, which is fine.
Decent selection, just nothing that floated my boat.

Everyone here is SUPER NICE! ^^ Great deals and SUPER CUTE shoes! I love this place!

Off Broadway shoes is the best!!! The people there are super nice and their selcetion is HUGE! Never going to shop at DSW…

Helpful customer service. Every time you walk into the store they welcome you with a big HELLO even if they have 12 people in line. Store is huge and always has a style that I’m looking for but usually never my size. What you usually see on the floor is everything they have in stock. I asked if they had my size in the back and was bummed to find out they did not, but stoked to find out that they could have it shipped from another store to my house directly for the same price. THAT IS CUSTOMER SERVICE!!! I will always shop here because of that service. In addition, I had a 20% off coupon sent to my email address for already being a great customer. Awesome shoes at a discount!

I’ve been buying all my shoes here for a few years now. Helps that it is in my local shopping center on La Paz. I like the styles most are cute; lots of boots in fall and winter! I wear women’s 11 and many, but not all the syles usualy have my size in stock.
Salespeople are nice, usually I’m greeted then allowed to browse, self service like Payless, but nicer, much bigger, and with more upscale shoes.
The thing that keeps me coming back is every receipt has a discount which can apply to the next visit and they never expire and can be used with shoes on sale! My last visit I bought some cute ankle boots and a pair of tennies, would have been about $ 100 but with saved receipts and a sale I got everything for $ 69.

HUGE selection of shoes, but still couldn’t find what I was looking for.
I was impressed by the amount of options for men’s shoes! Nice

One of the shoes I bought there 40 days ago broke. I took my receipt and they ordered me a brand new pair. No hassle! I’m a happy customer!

Good selection, better prices then DSW though not the same brands. Plenty of sales people asking if you need assistance (another benefit over DSW) The store is clean and never appears to be overly busy. The inconvenience of the location, for me is a bit of a hassle. If in that area I would try to find other places to shop and knock it all out at once.
I ended up returning a purse I had purchased and it was a breeze. In and out!

Came here during my lunch to browse around for some cute summer shoes. This is in the Plaza de la Paz shopping center which is nice as this center has many specialty shops and typically have pretty good music playing in the background keeping me a happy shopper. :)
This is similar to DSW, warehouse setting with many shoe styles to browse around. Plus they have a decent size Men’s section.
It was not very busy, but still no one came over to check on me or offer assistance. They had big selection of shoes, but nothing really caught my eye. The prices seemed reasonable for fashionable /​name brand shoes.