Beverages & More

Mostly good experiences here.
Store Manager is James. Super knowledgeable and helpful. Willing to order whatever you want and always willing to price match if someone happens to be less expensive.
Assistant Manager is a younger guy, acts like a hotshot, but needs to brush up on policy and procedure.
Manager X is some lady in her mid forties. She’s rude. She thinks she knows everything, but I had to teach her about the Bevmo price match policy and that it’s not limited to 3 items per transaction. It’s limited to 3 like items. Why? So local competition doesn’t undercut the actual buy price (go below wholesale) then force a price match of all standing inventory.
I used to shop here once or twice a week for the odd bottle of wine or a Firestone bomber. It’s been more than 2 weeks since my last visit and I’m really not all that bothered.
From a manager of a $ 100M retail store to BevMo corporate: Keep James, train young manager, give the lady the boot. She will continue to cost you gross revenue.
Update: Store Manager was probably too nice. Doesn’t work here anymore. Service was better this go around. Bumping start rating up.

If you’re going to go here for wine tasting, you’re going to need to be rude and push yourself to the front! Otherwise the «bevmoligist» won’t even acknowledge you! We waited but didn’t feel like being rude so we left. Most bevmo’s are much friendlier when it comes to wine tasting. This isn’t our local one and we definitely won’t come back.

What is the point of this entire BevMo company? I guess they have a wide variety. I prefer a store like Gelsons, where the beverage manager is like a curator. I do not want to choose from 200 Chardonays. I would rather choose from 10 – 15 Chardonays of varying tastes and prices. As for price, Chivas Regal scotch and LaCrema Chardonay are both cheaper at Ralphs and Albertsons than they are at Bevmo. The staff here, if you can find them, know nothing. Nada. Zilch. Don’t wase your time at Bevmo

I can’t say anything really good or bad here as we were in and out in about 3 minutes. Staff knew where the drink I wanted was located and the line to checkout was short. Parking was easy.
Easy place to go if you need booze.

In regards to the reviews about the carding of individuals who are not purchasing alcohol but helping handle the drinks its illegal to sell the items without being both IDS (dont get mad at employees for obeying the law) Bevmo is an OK destination but they do not have the cheapest prices one might suspect since the specialize in just drinks. Stater Brothers in Aliso Viejo always has prices that are $ 1-​$ 4 cheaper… that is my only problem with this location

The cashiers at this Bevmo are assholes. So much so that I go out of my way NOT to shop here. I actually buy alcohol at whole foods now and pay the extra cost not to have to deal with these employees. Judging by all the one star reviews, I’m not the only customer treated poorly at the location.

Don’t even think about setting foot in this store, unless you are 21+ and have your ID ready to show. The way they treat their customers, they might as well have a bouncer at the door.
In all the years I’ve been a BevMo customer, I have never heard of their special carding policies or been treated with such poor customer service.
I shopped at this location recently and had my boyfriend help me hold a couple of things because I couldn’t carry everything. When we went to pay, he was asked for his ID. At the time, I didn’t understand why since he wasn’t the one purchasing anything and the cashier made no attempt to explain why until I further asked. Apparently, if you even touch alcohol in the store, they have to card you. Under normal circumstances, if she insisted on seeing his ID (as ridiculous as that is) that would’ve been fine. But he didn’t have it because we had just come from the gym. We explained this to the cashier and she just stared blankly at us. I was getting frustrated with her attitude, but didn’t want to make a scene, so I plainly said we’ll just go across the street to Ralphs. Her response was ‘OK’ and moved right on to the next customer. No apologies or anything for the inconvenience.
First of all, BevMo needs to make their special policies clear from the moment a customer walks in the door, so nobody is wasting any time or breaking their «rules». Second of all, they need to teach their employees what good customer service is if they don’t want to lose anymore customers.

They have a decent selection

Ok, so Im 23 years old, OLD ENOUGH to buy alcohol, but I went with my MOM to the store so SHE could buy GLASSES and CHAMPAGNE for an event, and I just went in because I didn’t want to stay in the car, OBVIOUSLY. SO, I carried 2 glasses for my mom throughout the store and she carried her mini bottles of champagne. We got to the counter and SHE grabbed a bottle of Viniq (that was already on the counter for a promo) and added it to her transaction. ERIC was the name of the worker ringing her up, and asked ME for my ID… UM…WHY. I said no, I didn’t bring it with me, because why would I bring my whole purse to the store because IM NOT BUYING ANYTHING and Im a girl who carries a big bag with a big wallet, any time I dont need to lug that thing around, I don’t. But that’s besides the point– Why the hell do you need to see my ID? Im not the one handing you money… Im not drinking it. Im just standing here. accompanying my mom.
Well, ERIC was really, really rude and said that he couldn’t sell it to my mom because I don’t have an ID. After standing there really confused, I walked out and my mom probably went back and forth with him, until coming outside and handing me some money and telling me to walk across the parking lot to start ordering dinner, so I did.
Apparently when she went back in she had to ‘pretend’ it was a new transaction and when my mom questioned that policy– ERIC didn’t care to explain anything. He just said ‘I dont know if thats your daughter or not, you could be buying her the drinks.‘
OK… my mom got really offended. First of all, why question our relationship? Why does that matter? And second, why accuse my mom of being a criminal and buying a minor alcohol, when she has never nor would ever do that. She was beside herself, she is not an angry person, but she was mad.
We met at the car and she told me what happened, we went home and her husband called BevMo and spoke to a woman, who was apparently ‘nice’ and asked for an explanation for the service we received. She said, because I ‘touched a bottle’, they assumed it was for me, so I needed to show an ID? WHAT IN THE ACTUAL HELL??!
But you know what, If ERIC took the time to explain why– my mom would have honestly been fine. She gets it, its their policy. BUT he didn’t.
He argued and he accused her. Personally, I think this policy is absolutely crazy and annoying, but whatever. Youre just going to piss a bunch of people off.
I dont think she will be going to this store anymore!

My boyfriend and I went to Bevmo this last Tuesday because he wanted to get a beer. So I drove him there and went inside with him and when we went to the register to check out, the cashier (Margaret was her name) says, «I need your ID «. So my boyfriend hands her his ID along with his credit card and she repeats the same
Thing, «I need to see your ID «. (Keep in mind we are both over 21).
We were both confused because he had already handed her his ID. So he says, «it’s in your hand?»
She looks at us and then looks at me and asks to see MY ID.
Again, I was a little confused because I was not the one purchasing the beer. Plus, him and I have been to this Bevmo multiple times and this has never happened to us. so I looked at her and told her that I did not have my ID on me and that it was in my car. And she refused to sell the individual drink to my boyfriend. I then told her that I would just go outside and wait so he could pay and she replies back, «well, you can’t do that because I already know you’re with him».
At this point I was so beyond frustrated and irritated that I finally just went out to my car to grab my ID. So I gave her my ID and she checks mine and then ASKS AGAIN to see my boyfriends. Are you kidding me? She didn’t even check his ID The first time he gave it to her!
Seriously such an irritating experience!!! Not to mention that all of the employees were just sitting around EASE DROPPING.
I can completely respect a company trying to be safe as far as being cautious and making sure they aren’t selling to minors, but instead of hassling the customer, maybe consider putting an employee at the entry door to check EVERYONES ID before they even enter!
It was such a hassle. I will NEVER go back to this Bevmo!

My wedding day is approaching very fast so my fiancé and I decided to take care of wine and liquor for the wedding. Having Bevmo right close to our house, we decided to check out their deals online. Noticing that they have good buy one get one for 5 cents deal we chose the wines that we wanted to buy and placed the order online.
The online notified us that our order is going to be ready for pick up at the laguna niguel location in 1 hour and a half. So we drove to the store 2 hours later and we went to the pick up section and saw that our wines were ready on a cart. A gentleman asked us if we wanted help and we said we were there to pick up an order so he asked for our id and credit card and gave us the invoice paper to sign. My fiancé signed it and that was when I figured it would be a good idea to see if all the order items were there. The order total was around $ 870 so you could imagine we were talking about 60 bottles of wines and liquor. To our surprise, there were 2 wine bottles and a bottle of 1.75 L of vodka was missing… Ummmmm… Really!!! What if we hadn’t checked the items and had left the store… We would have not been able to get the missing bottles back!!! We let the gentleman know that 3 bottles are missing and without any apology he said «o, let me go get them for you from the back»!!! Seriously!!!
I will not disclose his name because I don’t think it is right to do it but if the manager of this store messages me I will let him know but for the purpose of this review I would like my fellow Unilocalers know that they SHOULD count and check and double check everything when they are picking up an order…
This might have been an honest mistake but when we are talking about liquor I doubt anything can be overlooked!!!
So WATCH OUT!!!
P. S. the two stars are only for the quickness of getting the order ready (well partially ready at least).

Staff is generally nice with the occasional exception. Staff members aren’t that knowledgable on products. Great prices and can’t beat the 5 cent wine sale. Awesome variety.

Great select of alcohol and the staff is wonderful. I have been going to BevMo locations and this is the newest and I really enjoyed going here. The staff suggested some new Moonshine which I tried and it was pretty decent.
If they dont have what you are looking for, they can order it which was a nice perk as well.

I have been going to BevMo for years now and I have loved it and the people working there are usually so helpful. However, this Sunday when my boyfriend and I went in to purchase some beverages we received the most surly, rude and obnoxious treatment by a cashier named Margaret.
I took my beer to the register, handed her my ID and when she asked if I was 21 my boyfriend (being a goofy guy) jokingly and sarcastically commented «oh no I am not.» This was obviously a joke as he is 27 and has the thickest beard I have ever seen on a man that age. Anyway, this rude, non customer service oriented woman proceeded to tell me that she was REFUSING to serve me and that I could not purchase my beer because of what my BF had said. Are you effing kidding me!!!
If I am the one purchasing then I don’t give a crap about what someone with me says. I am a 26 year old woman and sorry, but you need to do your job and not be abrasive. I know the law and what she did was not according to the law.
When told that she could not ring me up I asked for someone that would and she said nobody here will sell you anything that is the law. B.S. I then asked for a manager and when she refused to get the manager we left.
This kind of customer treatment is appalling to me and I won’t be back without an apology. If you are a miserable person and hate people then find a job where you can hide behind a desk because we normal people don’t want to have to deal with your crap.

Don’t bother placing orders on line and pickup, does NOT mean item is in stock, especially the higher end stuff. On line tells you order will be ready in an hour. But when I showed up nothing but confusion and was told inventory does not up date till the morning. Not sure if I believe that part. I was spending almost 300 dollars, they should have at least offered me a 5 dollar coupon for driving there and not having it. Hope they reverse my credit card. Told me it wasn’t charged yet.

My new go-​to BevMo!
This location is now on my way home from work and I stop by a few times a month for my alcohol needs. They have a large selection of beer, wine, hard liquor and also mixed drinks. Staff is friendly and the store is always well stalked. They even have wine and beer tastings a few times a month if ever interested.
This location isn’t as big as the location on El Toro or as cool as my other alcohol friend, Total Wine and More, but it’ll do on days when I want a more popular drink and want to go in and out in no time at all.
Cheers!

Sophia is on sale!

Good selection and a staff that is every friendly and helpful (even more so than BevMo’s usually kind & helpful staff).

This is one of my all-​time favorite Bev-​Mos. And I have been to plenty to know the difference.
They are located right off of Greenfield, between the 73 and CVP (Crown Valley Parkway).
Friendly, always helpful, eager to make sure you get your frequent buyer discount… even if they have to look up your information online for you.
I know it took them a while to do it for me, but they modified a card I obtained about four years ago and hooked it up with my Carlsbad phone number as I don’t live in the area any longer. I can use it anywhere my just whipping out my cell phone digits… no card required any longer… thanks, Bev Mo Laguna Niguel!!!

It’s pretty well stocked. Employees are great. Never busy/​messy in the store.
But my stars are really for the beer/​wine tasting. Every Friday, they have beer tasting from 4 – 7 for $ 1. They have a different theme each week, usually coinciding w the season (hefs, ipas, winter ales etc). You get to try at least 7 beers, and Rachel is super knowledgable and nice. It gets packed some Fridays, depending on the time. They sometimes have some pretzels and mustard out to snack on. On Saturdays, they have wine tasting from 1 – 5 for $ 2. You also get to try at least 7 wines (starts w a champagne, then whites, then reds). They have some crackers and cheese out and David is also super knowledgable and nice.
But maybe I shouldn’t be posting this, bc the tastings get so packed sometimes it’s hard to get your next tasting! Which is weird, bc I heard the Ladera and Lake Forest BevMos don’t really get any tasters…