Alicia Auto Spa & Detail Center

I came here because my mother has been a regular for many years now. But im not exactly sure if ill be back. I came to get my interior washed. I told the guy i needed the 60 $ interior wash n he said it would be 140 for my seats to get washed… ive been here ive paid 60… after telling him it wasnt my first time here he said fine and gave me my ticket. After the inside receiving a lousy vacuum job and after being passed thw the machine wash the guy that drove my car stalled it not only once but twice!

Because of the convenient location, I gave them a second chance to impress me. I paid for another wax, and they even remembered me from my first experience there. They didn’t acknowledge that they made the original scratch, but they weren’t as adamant about fault this time. They said that they were giving me free services for buffing out other minor blemishes on my car. Funny, I thought that would be included in a normal wax job. Guess not. They did a mediocre job, and left white residue on the driver’s side door from the wax. I’m sad that this didn’t work out. The location is so convenient for me, but it feels like a complete waste of time and money each time I go there.

Moderate-​sized, busy gas stand + car wash station along Alicia Parkway, right off the 5 freeway. They are located in a small shopping plaza next to Wendy’s and expect to undergo a remodel in 2016. I used to frequent this place but will be going elsewhere after our most recent experience here. Service has gone down tremendously with the new change in management/​ownership.
My husband & I opted for their $ 35 Platinum Wash. We also wanted to fill our tank while we were waiting. Well, my husband tried to get gas, but decided against it as he didn’t know how to pay as the pumps didn’t have any CC readers. When my husband went inside to pay for our wash, the cashier tried to make us pay $ 40 for gas, which was the bill for the person who used the pump BEFORE us. The cashier only believed us after he entered our vehicle & checked the gas gauge (which was less than half full). How humiliating. Had they provided verbal OR written instructions on how to pump + pay for their gas, we wouldn’t have had an issue!
The actual wash was also a bust. It was a hot weekend & there were easily over 10 cars in line. The attendants hastily vacuumed interiors & recklessly piled the vehicles up, bumper to bumper, to make space of their small lot. We watched our car go through the wash & were surprised that no wax was applied, as our Platinum Wash was supposed to include a wax. So, I spoke with the attendant who took our order, who acknowledged that they were so busy that they couldn’t keep track of all the cars going through their wash. Understandable but totally unacceptable. The attendant promised me that they would apply spray wax by hand after our car was dried, but I watched, and they did no such thing. We basically paid $ 35 for their $ 16 basic wash. The attendants here also PORTRAY a lot of showmanship by spending a long time working on your vehicle, when in reality, they must be wiping the same spot over and over. Our attendant spent about 20 minutes drying our vehicle, but there were still multiple areas with visible dirt & grime left on our car!
TLDR; Poor service, don’t go here!

I do like this location. However, without fail, there is always at least one thing they don’t get. I try to do a quick inspection of my car before driving away.
People have complained about customer service. I’ve never experienced anything but friendly employees. I have experienced long lines though.
Reasonable prices as well which is always a perk.

Horrible service, when I got there my car was the only one in line, I told the attendant what wash I wanted and went in to pay and waited around for my car to pass thru the wash, it never came, instead 7 cars came before mine, needless to say I was upset and asked how this was possible, they just told that they didn’t know. Never going back to this car wash.

I have been waiting for 30 minutes and they just started drying my car. Super slow service. Don’t come here on your lunch hour!!!

I went to your car wash and said to the attendant to please make sure to vacuum under the rugs! of course they didn’t! After my car was washed and dried I noticed the rugs were never lifted or vacuumed underneath! I went back and the same man who wrote me up redid the vacuuming in a huff! He was extremely rude and besides never told me that with the wash package I bought, air freshener was included! He said it was to late to get it and the reason he never told me was because I never asked for it. What kind of business is that? If I had wanted air freshener alone I am sure I would of been charged $ 5! I believe this man’s name was Edger but not 100% sure. You have lost my business besides the fact you are over priced for crappy services. The least you can do is have good customer service! I will never send any one there for any kind of work. Good day!
8-​12-​2015 14:36 y

Went here for the first time. Prices were reasonable. My car was worked on for almost an hour and a half. Some pockets were not vacuumed since the workers do the vacuuming like they are in a race to get nowhere.

Ive been coning here since i was a kid and have enjoyed it since! I got a platinum wash to try it and it was awesome!
Took a while longer than i expected but the finished work was well worth the price. Got a leather scent to the car too. Overall was pretty good for 34.99 $

I went here on a Friday afternoon, so it was busy.
I used my Spot On card and it came up with a free car wash (I always bring it here and after? car washes I got a $ 20.00 pkg car wash for free). This car wash does a fine job on my SUV and is always consistent.

The most important requirement for the car wash was to get my rims cleaned! I wanted them to gleam like Mr. Shine’s forehead by the time I got out of there. I was expecting a really thorough cleaning. I expressed this to the attendant and even got suckered into paying the premium $ 24.99 for the tire dressing, etc. which would include a thorough rim cleaning… or so I was promised. An extra $ 2 was also tacked on for having a medium sized SUV. So, I paid a whopping $ 26.99 for a car wash!!! Oh, and a $ 5 tip so it was actually $ 32! I saw the guys in the soapy area take a brush to the rims, but unfortunately, there were several little spots of grime that were still remaining. Meh!!!
The car wash overall was ok… but my objective was NOT met to my satisfaction. This is a really busy place and it took a REALLY long time to get my car washed. Expect a long wait.

Not sure about some of the ratings. I had a good experience here. They were a bit slower than originally quoted but the guy took care of detailing what I was told would be detailed for their $ 60 interior package. Our car needed it badly.

This is a review for the base wash they offer. Probably my 15^th wash in 2 years. Been in the car business for +25 years and I treat my cars well. For a quick wash and a thorough wipe down I find their service and detailers excellent. The order takers and cashiers are very pleasant too.

[Update to my update: I was pleased to see that during my car wash today, all parts of my car got well washed, and, the guys drying my car spent a lot of time with the air hose blowing out water from the mirrors. They did it twice, in fact. Once immediately after it exited the automated washing equipment, and again during the hand drying. They even went inside my coupe to clean the interior rear window and the sun roof. I didn’t have to ask for anything special. I hope this continues, and if it does, I’ll upgrade my rating accordingly. Thank you, Santos.]
[Update: I went back there today to see if my comments had made any difference. Clearly Santos saw my review, as he replied to it, so I thought maybe he might have spoken with his employees. Unfortunately, that has apparently not been the case. I watched my car get washed, and saw both guys entirely miss the lower rear quadrant, the section beneath the trunk door, and the lowest front section, beneath the grill. After my car was dried, I drove 100 yards, and water poured out of the mirrors. By the time I got home, there were soapy spots all over both sides of my car. Replying to negative parts of a review is fine, if you take the steps to correct the problem. Here’s my original review…]
I’m a member here, so I get unlimited car washes through
. The actual car wash is done by hand, which means that some parts of the car, especially the lower sections, are regularly missed by the two guys who apply the soap.
From there, the car moves automatically to the wax, rinse and sealant stations, which are sprayed on by machine. The car then goes outside to be hand dried, which is where I have the biggest problem.
The guys drying the car always forget that wing mirrors have a tendency to store water. So when your car leaves the car wash, looking nice and shiny, the mirrors drip water, which sprays over the door panels, leaving huge streaks. Also, the rags they use frequently leave smears on exterior and interior glass. It’s also hit and miss if they go inside the car and clean the rear window. My car is a coupe, so I understand the reluctance of getting in the back seat to clean the window, but that’s part of the service, which today, like many other days, I did not get.

I would give zero stars if it were possible. I entered the car wash with a brand new Passat and left with a gash in the drivers side back window tint! It was clearly made by the nozzle of one of their spray bottles. When we pointed it out all we got were lies from the very beginning. They blamed it on us and took no responsibility. After talking with Armando the best he was willing to do was get his «friend» to repair it and split the cost with us. No thanks. I don’t want you touching my car ever again! This is the worst car wash in Laguna Hills and there are plenty of better options in the area. Do not waste your time, money and sanity on this business. A quick review of this Unilocal page will tell you exactly how horrible they are.

I would give this business zero stars if I could — they are dishonest! I came here with a Living Social deal for a wash and hand wax. When I got my ticket from the check-​in guy there was no additional charge for my Murano. As soon as I mentioned the voucher he claimed he needed to up-​charge me $ 10 for my SUV. Huh? My car is a sedan with a hatchback! I paid it but grumbled silently.
On my next visit the same thing happened, so I asked to speak to a manager. No other area car wash charges me more for my car, it’s not a Suburban for heaven’s sake. The manager apologized and waived the up charge for today, but then began to explain how they classify vehicles.
Long story short, if I wasn’t using a voucher deal the maximum up charge for a LARGE vehicle is $ 5! So not only was I overcharged for my medium sized vehicle but the charge was DOUBLED because of my discounted voucher! Talk about deceitful business practices!
My advice? Just go somewhere else. There are plenty if good alternative options in the area
¹¹⁄₂₅ interesting response from management (below). I tried calling but the recording states that the mailbox is full. I emailed but nearly a week has gone by without a reply. I guess they just want all if you to think I was harsh on them. Apparently not…
I stand by my original review

I bought a living social deal for their platinum package and went in unbiased as I had not read any Unilocal reviews prior. I expected my car to be sparkling clean and it wasn’t. The people there made me feel hassled and rushed.
I also felt that as a young female with a Dodge, my car was not given as much attention as the older male luxury car owners. Just because I don’t have as nice of a car and I’m not intimidating doesn’t mean that I don’t deserve as detailed of a job. My car was basically surface cleaned. Everything seemed clean before I left and as I was driving home I noticed my speckled windows and missed areas throughout my car.
They also forgot to put in a fresh air freshener despite asking me which one I’d like. I guess it wasn’t horrific as my car was really dirty before I had gone in, but I was not ecstatic with the service either. As it stands, I probably won’t be going back or recommending this place to anyone.

There is never any rhyme or reason as to how the cars move in line. Unlike most competitive car washes that sell gas no discount on car wash if getting gas, the fuel charges are usually .20 cents more then the average near by gas stations.
And lastly, like other people have said car is 100% time covered in water spots the minute you leave

Ok so I gave this location 2 tries to get it right, still failed! Will not be coming back to this car wash! Windshield had water spots and yellow dots where it still wasn’t clean! My car had water spots all over, inside of the car wasn’t even wiped down. Had to go home and clean what they missed! Total waste of money and time! The lady at register inside wasn’t friendly at all seemed bothered by me, I guess I was interrupting her phone call, when I was trying to pay for my car wash!

Not awesome, not horrible, but not great. This place is very close to my home so the convenience of going here often overtook my better judgement not to. Every single time I came to this place they would try to up sell me on some fancy leather shampooing deal to get the milk and juice stains off my seats, but I know full well a damp towel is all it takes. Also, every single time I came here I had to specifically ask them to wipe out my cup holders and vacuum my trunk, every single time, come on people, that’s just laziness.