Twin City Collision Repair

I was really happy with this place. They did a perfect job with my car’s repairs. I appreciated the daily text message progress reports. Staff was friendly and helpful, and coordinated details like my rental car reservation seamlessly. I highly recommend this shop.

Great bodywork, looks brand new. Good customer service, I just wish they were a bit more communicative about delays. I was told that it would be done on a Friday and even received text messages during the week that it was on schedule but Friday rolled around and no call. I call on Saturday and they say there was a delay, should be done on Monday. Monday rolls around and no call. I call Tuesday and they say they are wrapping it up. A few hours later I finally get the call that it is ready.
There is a form on their website to keep up to date on the repairs but I could not figure out how to log in to it. If I tried to create an account it said I already had one. The forgot password option did not seem to do anything at all.
I understand about delays and them wanting to get the work done right, but if I had been renting a car I would have been a lot more upset.

This place is really good. The man who did the estimation was friendly and professional. He explained the breakdown of the problem to me thoroughly. I dropped the car and picked it up two days later. The work was done nicely and the car was cleaned inside out! Overall it was a pleasant experience, highly recommended.

Really happy with the service here, was recommended by one of the local auto repair places and I’m glad I went. I was self-​pay because it was too little damage ($ 1000) to warrant trying to extract it from insurance and the hassles that go along with that and they made every effort to keep the price reasonable. They went out of their way to try to find used parts to give me that option, they did a little extra work for no charge when they weren’t happy with the final look and came in basically right on/​under budget so I would highly recommend Twin City, great job and honest.

What a fantastic company! I took my 2013 Subaru Outback here after another well known collision center told me they couldn’t get my car in for four weeks. Twins City Collision got my car in within a week and fixed on time. They washed and vacuumed my car and delivered it to me better than they received it.
Hopefully I won’t have to use a collision repair shop again, but if I do it will for sure be Twin City Collision!

I have come here for body work before and they did a great job. Unfortunately, when my car was damaged by hail and I drove an hour out of my way to let the same guys take care if it again, I found out that there was quite a bit of turnaround in employees and I just did not receive the same great service I once had. The guy who helped me this time wasn’t nearly as helpful or kind. The hospitality that set them apart from the other shops I visited the last time seemed to have disappeared in the last 8 months. They weren’t as straightforward about the repair process this time and the guy disregarded my desires when it came to how I wanted it repaired. This guy tried to tell me they had to use bondo to repair some dents on my car. When I told him that I did not want bondo used on a car that is less than a year old, he disregarded me and wouldn’t listen. Even after I told him I would pay cash to replace the sheet metal in that area if insurance wouldn’t cover anything other than bondo. He still wouldn’t listen. The other thing that bothered me was an area I noticed on my car after they repaired it the last time. I was washing my car 6 months after the last repair when I noticed the words «touch up» written on my paint. They wrote on the car to indicate what needed to be touched up but failed to fully buff the area out. It was very faint and you could only see it in the right lighting but this lack of attention to detail bothers me. If they were still providing the same great customer care that they did last year, I would continue to tell people to go here. However, since members of the staff have changed and the quality of service went downhill, I hesitate recommending them like I did in the past. Go here and see what you think of them for yourself (they may still be better than the rest in the area) but be careful that they pay attention to the little details when it comes to your repair. I’d hate for you to have to spend two hours in the car to get a proper buffing because they failed to do so the first time.

I’ve taken three vehicles to Twin City over the last 5 or so years. The body work done is exactly what they quoted, and the results are exactly what you’d expect. They use the right parts, the right techniques and the right people to get it right, every time. I’ve had my Buick, Honda, and Subaru worked on going through insurance and out of my own pocket. I’ve found their cost to be slightly higher than other local shops, but the work, professionalism, and dependability are well worth it!

Great place. I got into a slow-​speed accident but couldn’t take the car in myself, so my 6-​months pregnant wife went in my stead. They treated her with respect, outlined options and were incredibly accurate in their quoting, no additional charges or «surprises.» They worked within our budget and timeframe. The work was quick, well done, and the car wash/​detailing was also nice. Great job guys.

These guys are great. I have taken my car here for various bodywork related things over 5 times. Their office staff is extremely nice and helpful. They call you with updates on your car (if you want) they compete with other shops well, they can customize your quote to how you want it made.
I am a big car guy, and very particular when it comes to body repairs. I hit a deer in my sportscar a while back and took here to be repaired and covered by insurance. They did an amazing job on it, and where able to work well with the insurance company to have everything covered properly. They also have a great lifetime warranty on their work. They even allowed to go back in the shop and check on on the work in progress. The body workers in the back where also very friendly and helpful, and welcomed any criticisms/​comments I had on the work.