The UPS Store

Great fast service for my passport photo. Good photo, looks like me, old and wrinkled. Guys were polite and handled everything with ease!

This is about UPS main service they are thieves, dishonest and fully lack customer service.
I ordered a package a
On the 21^st and paid for 3 day shipping. My package is stuck
Can in San Pablo they now tell me that during the holiday 3 day is really 4 day so they will deliver on the 29^th. I am not sure how they do their math but 21 – 29 is not 4 but actually 8 days and they refuse to credit my shipping fee.
Save yourself time, money, frustration and headache ad use either DHL, Fed ex, or the United States postal service they all know how to count and how to credit your account.
I will never use UPS again they are horrid every package that has been delivered from them has been damaged, crushed and just thrown on the porch or in the driveway.
It is no mistake that the thieves are following them around and stealing UPS shows no concern and as they became such a big name they forgot they used to have customer service. Now it is an out of country call center that could care less. Gives Grinch a good name.

We have been customers for 6 years and the staff is always friendly and helpful!!!

Outstanding customer service that has been 100% consistent for the six years we’ve lived in this town. Tied with Open Sesame Natural Foods & Diablo Services for my vote for the three most friendly and helpful businesses in Lafayette. Any shipping needs we have – whether pre-​stamped USPS letter or international package – goes through this store, along with the purchase of needed packaging supplies. I never would have thought I’d be writing a review for this type of business, but their exceptional service deserves public acknowledgement.

After calling to check that this store does passport photos, I went in to have my photo taken and was met with complete laziness. The employees looked at each other and noted how the white background screen had fallen down. At this time, I expected them to put it back up and take my photo; however, instead of completing this medial, simple minded task that elementary school students could complete, they decided as a group of inept employees that picking up a 5 pound black bar and hanging it up was just slightly too extreme of a task for them to handle. Why employ such indolent individuals???

I have shipped from this store several times. Every time there was quick service and the staff were friendly and professional. I had a document notarized and that went well too.
The parking is terrible. It is a shared parking lot with a bank and there way too few spaces.

I have used this UPS stores services twice in the last few weeks and, in both instances, the service was above and beyond. I have not experienced this top notch service at every UPS store so this one will be my UPS store of choice.

Wonderful customer service. We’ve been slowly adopting their offerings over the years simply because of it. We’ve gone here for everything from international shipping with tracking to boxes and stamps. The friendly staff is always giving ideas on how to ship something most effectively.
Consider them for supplies, packing and shipping, P.O. Box, business production needs, mailing, shipping — even tackle basic copying, shredding needs or grab a greeting card. They utilize both UPS and DHL for international services.
It beats waiting in line at the post office and Fedex Office.

I have used this store for over 4 years now… to receive mail (PO Box) and for other services.
Generally speaking I am impressed with the customer service, not sure what the other reviewers are speaking about re: receipts. They have always given me one.
Only reason I gave 4 in lieu of 5 stars is that a store like this should have at least one night a week that they are open late, maybe till 7?

I come from Oakland to print here because the exemplary customer service! Diane went above and beyond to photocopy a spiral bound book in a (must have been painstakingly tedious) way that preserved the spiral bind and insisted on doing it the right as opposed to easy way! Have also had several positive experienced w a brunette young man in the past! Thank you for being one place that still values customer service!!!

Excellent store
Love the service. Very personal always friendly with a smile
Good rates on mailboxes
Parking is in the back, access off Mt Diablo

This is such a friendly and convent place to mail packages, make copies and get documents notorized. Staff is always patient and friendly. Even when my kids are in the store with me, nobody behind the counter rushes me and they take their time answering my concerns or questions about a shipping order. So much easier to visit here rather then the local post office, no parking nightmare either!

This business is under new ownership and I have only experienced excellent service there. The staff is friendly and helpful.

My experiences here have generally been okay. I would echo some of the same sentiments below. they do not offer receipts which I can get easily at other UPS stores, so I am really not sure why they won’t offer it, other than it might inconvenient to them.
The owner, the elderly lady, can be a bit rough and unpleasant, but she seemed to warm up after I talked with her and explained the documents that I needed to be notarized. From then on, she was helpful and seemed to know what she was doing. She also told me to come back if I had any problems.
If I had any local needs from UPS, I would consider going back there.

Not sure why there are bad reviews. I’ve had a mail box at this location for about 3 years and have used them extensively for very complex shipping services and they are fantastic. Very personable, know what they are doing and they really make me feel like part of a community.
Maybe others want impersonal experience? Not sure, but everyone here is exceptionally nice, very professional, and good at what they do.

I will not go to this store again — I have a UPS account and needed a small piece of packing tape to close my box and was told by the manager that it would cost a $ 1 for «packing services.»
She was belligerent and down right mean when I told her that the Orinda UPS store is friendly and accommodating and has gladly help with this request in the past. Go to Orinda! See what real service is like.

I tried to drop off a package at this location and the elderly lady with glasses behind the counter refuses to give me a receipt for it. When I asked why that is she just answered… «we just don’t give out receipts.» Damn lazy bitch!

We have used the UPS Store in Lafayette for many years and have had great service. We use them for shipping, packing, notary, etc.
The staff there is very friendly and helpful.

This is a great store. The service was great because the folks working there are very friendly and helpful.
I saw a few bad reviews here, but I’d guess they had some personal problem, and that most customers do not feel this way.
I’ve been here a dozen times, and its always gone well.

I agree with the others, this place is horrible. First, they do not even show up during the posted business hours. Then, I need something delivered on time. I drop it off early Thursday. They do not get it to UPS delivery until after 7 pm on Friday — so it does not get sent out till next Monday. The worst service!