Kaiser Permanente Rock Creek Medical Offices

Maybe I’m just lucky, but my experience at Kaiser’s Rock Creek location has been stellar. I like my doctor, and also like the NP’s that assist her. I decided at 7:30 this morning that I wanted my doctor to take a look at a swollen knee, and had an appointment with an excellent NP at 11:30. Fairly recently I wanted to have a discolored spot on my arm examined, and got an appointment with my doctor the next day. The online appointment and information tools work great. I can’t remember having to wait more than a day for an appointment. The specialist and preventive care I’ve received has been great too. Since colon cancer runs in my family I have a colonoscopy done every two to three years. I had four done prior to a recent colonoscopy this year at Kaiser Rock Creek, and can say that the procedure and physician at Rock Creek was just excellent. No complaints from me. It has exceeded my expectations.

This rating is for the Dermatology Department only! Every time I have called to schedule an appointment I have to listen to their very lengthy message about how I should schedule the appointment online, but in my particular case I am not able to for my children. Then EVERY time the very long message is over I get hung up on. EVERY. SINGLE. TIME. Then I call back and the person that answers the phone talks to me like I’m stupid. I wish there was a more convenient dermatologist office rather than Rock Creek, but there isn’t. I absolutely hate that office! Their service sucks!

BEWARE! Kaiser used to be great, but they’ve degraded into something completely useless.
Don’t bother phoning them about any issue; their tactic after a long trip through their voice menu system is to put their victim on hold … *forever*. I usually gave up after between an hour and an hour and half. «Chatting» with them is the same. No answer. Email takes 3 days.
Going in person is no better; almost no care is possible without an appointment, which can take 5 – 6 weeks.

You have cancer, let’s remove your ovary asap. Just kidding we did not mean that. Just a mistake. How does this happen!
daughter went into this place when having female problems. She was told after a surgery that she had ovarian cancer. She is 23 years old and was told possible need to remove her ovary and she would need 6 rounds of chemotherapy. We were then contacted the next buisness day and told she needed surgery asap to have the cancer removed. We rushed to hospital and they made us jump through many hoops. Doctor wanted to run a few more blood test and things before surgery so we did. We waited at the hospital for 8 hours to find out from rock creeks nurse that doctor had left for the day and if we needed anything there was nothing she could do and to go to er for help. The following day the ER doc reviewed our chart and told us she DID NOT HAVE CANCER. This was a mistake and she did not need surgery and a mistake on their part to tell her this. WHAT THE HELL. How do you make a mistake this bad. Cancer is very serious and surgery to remove a 23 year old females ovaries is life changing. How can you make a mistake this large. I would never send any one with a pulse to Rock Creek offices. An apology was never given by and doctors or staff. Thank god for the ER doctor who checked into things before surgery.
Sincerely pissed off mom.

Went with my Mom to an eye appt with Dr. Carolyn Quinn at the Rock Creek Kaiser location. The place was very clean, plenty of parking and we checked in right away. Even though we were 15 minutes early, the technician saw us right away.
It was great that Chris, the technician, spoke Spanish. It helped my Mom a lot when she needed to have some exams done.
Saw Dr. Quinn and she was very professional, friendly and efficient.
Only downside is having to go to Lafayette for the appt but, Dr. Quinn was the only Glaucoma Specialist available.

Get’s the max 3-​star rating that a medical facility can get from me.
Huge.
New.
Easy access.
Very quiet when you are there after 1700.
Friendly staff (both blood lab and MRI).

LOVE LOVE LOVE the privilege of being able to receive health care at this facility. Eye care, dermatology, obgyn, general family doctor, ALL in one building. OH, AND a pharmacy to pick up your prescriptions right after apt. before you leave the building. You enter to check in, which you can even do on the machines that they just added, then are directed to your appointment site. I have been to TONS of apt. s here and have NEVER had a long wait. I just love it. I have also had exceptional service from my providers who apparently all love working for the company, as you can tell through their commitment to their patients. I will work hard in life to make sure that I can always keep kaiser as my primary provider.
Also, have been to the emergency room for myself, and with a friend and the wait time was very short in both situations. Usually very long waits at ER situations.
I have also been to the smaller Longmont location which is not as large as the rock creek location, so they only have general family docs, but still, the doctors have been SOO nice and helpful! They really know what they’re doing.