Dick’s Sporting Goods

This store has the worst customer service ever, I look forward to watching Amazon put you out of business.

My husband and I just bought our son a bike from Dick’s in Ladera. The staff was friendly, knowledgable and helpful. They had a great selection and goods prices. We are going to have one excited kid on Christmas morning!

This place sucks! Hardly come here to shop but occasionally during Christmas, I’ll stop in… still disappointed. 6 people working, including the guy that’s supposed to look like the manager, talk about low energy, this guy looked Deadman walking… no smiles, no checking in with customers at the checkout stand, no one to help answer questions, no smiles, no holiday spirit, no one asked how was my shopping, did I find what I needed… nothing. people who hire these clueless people should be fired too.
I’d never shop at a dicks again, but sadly, the rest of the so called sports stores are not much better…
When you can walk around a store and walk past 2 employees and neither says hi, can I help you… that’s a sign.
Corporate I hope your paying attention! !!

Prices are high and the workers are weird. I’d recommend going to sports authority or sports chalet instead.

This is a clean, large sporting goods store, but unfortunately I haven’t found a handful of items I have come in here looking for. There’s no fishing section, and there aren’t any options for gymnastics leotards. Their sports attire is also very limited and I ended up going to a sporting goods store at the Mission Viejo Mall to find the LA team gear and accessories that I was looking for. Highly unlikely that I’ll be back anytime soon.

THE WORST customer service! No one is interested in working… clearly shown by how it’s hard to find an employee to help you. And when you do find an employee, they are usually hidden in the back of one of the corners, chatting with each other. It’s as if anyone could walk outta there with unpaid for merchandise and no one would even notice. Truly terrible! The customer service alone will detour me from every shopping here again.

We’ve made three trips here recently and the customer service has been bad each time. The first time, we were looking at home gym equipment and were ready to drop some decent money. The guy that worked in the weight section couldn’t be found so we located another guy to which the weights guy finally came out and offered little help and one word answers. We ended up buying weights and they took their time wheeling it up to the register and didn’t offer to wheel it out to the car or help but made sure to remind us we needed to bring their Dolly/​cart back.
The second trip we went to look at running shoes. The shoe department guy stared around until we asked for a size but he doubted they would be in the back. After a quick 2 second trip to the back he came out empty handed. I walked around looking for something else. I saw the shoe I originally picked on a display stand and it was the right size, just missing the other shoe. So, obviously the matching shoe was somewhere and I showed the sales guy and he «must have missed it». Of course he came back with the pair after I discovered it was actually back there.
We went up to pay and the blonde girl was clearly annoyed with her job and anyone who dared to bother her at the register. I don’t need 5 star resort customer service but maybe a hello, thank you, how are you kinda deal would’ve been nice. I’ll save the trip and order online from now on since teenagers with bad attitudes and a complete lack of knowledge run this store

I purchased some socks here that began to fray. I attempted to return them within the time allowed on the receipt and they wouldn’t accept my return because I wore them. I won’t shop here again.

What Dicks doesn’t have fishing tackle. Umm. This one. Beyond stupid if you ask me. Ten minutes from the honey hole for tuna and they have no such tackle. It’s beyond pathetic.

Staff here is so un-​helpful. Try to track someone down and when they see you coming they turn and run away. If you’re lucky to get some attention it’s only for a fleeting second because they always have something MUCH more important to attend to than your silly question. I’m not a Dick’s fan.

Dicks has a wide variety of in store items that were also found online. Employees were patient, helpful, and had a basic knowledge of the equipment being sold. I would recommend this store to anyone that is looking to find good quality sports and fitness equipment.

Went in to grab a pair of shoes and had to wait 15 minutes for a helper. They were knowledgable just took a really long time.

VERY POOR CUSTOMER SERVICE!!!
I spent 30 min in the store to find two Reebok shorts from the sale rack which apparently they had a wrong sale sign on it. The cashier wasted another 15 min of my time to have the manager (Lori) there and she finally said they made a mistake and can’t reduce the price from $ 29.99 to $ 19.99. NEVER GO THERE!!!

Umm, I guess it was OK?
Everything seemed REALLY overpriced in comparison to other Dick’s locations (particularly, Tustin), and other sports stores in general.
Would I buy anything from here? No.
Does it serve it’s purpose in being one of the only sporting goods stores in the area? Yes.

Has a great selection for golfers. Good prices and sales on golf balls and shoes. Not much help while shopping but the cashier Jennifer was very friendly and helpful.

I called Dick’s at around 11:45am on Friday (Nov. 28^th), to see if they had a certain ping pong table. The gentlemen I spoke to said they had about 15 or so but could not put them on hold — as it was first come first serve. He also said that they’d honor the doorbuster special that was being listed all day long.
We then went and got a trailer hitch installed and rented a Uhaul flat bad so that we could pick it up. Their incompetence caused a nearly 3 hour delay and around 3pm I called Dick’s again to make sure they still had some in stock (they did).
We get there around 5pm, and go to check out and realize the price was not the same as advertised. I explained that I had called twice and the employee I spoke to said they’d be honoring the doorbuster price all day. The cashier then asked — who I assume was a manager of some sort standing by the door — if they could adjust the price.
This lady then angrily responds:
Feisty Manager Lady:“Umm, no. Do you have his name?“
Me: «I’m sorry I don’t. I never asked his name.»
Lady: «Well, then no – the price is as is.»
Me: «Well, I called around 11:45am and again around 3pm and spoke to 2 of your employees who said they’d be honoring the price all day long.»
Lady: «Nothing I can do about it. You have to pay the price listed.»
She came out swinging before I even said a word, and didn’t even attempt to understand my situation.
There were about 7 – 10 other shoppers standing by with owl-​like eyes — all shocked this lady was acting the way she was — for seriously no reason.
The 2 guys helping us load it up into the trailer quietly apologized on her behalf, as did the cashier.
Do everyone a favor, and let her go. She should not be working at a job where her main role is to interact with your customers. I feel bad for all the employees that have to work under her — they all seemed to respond as if «here she goes again.»
I didn’t even waste time getting her name, but she is about 5’6″, dark hair, and probably in her 30s.

Dicks fail! Bought a tennis raquet last night, and after one game I noticed a rattle, took it back less than 24 hours to exchange and they refused. Obviously a manufacturer defect, they should have handled it. My business will now go wherever

This store is a mess. Very little stock, the inventory that is in stock in not in the correct shelf or area, and the customer service is terrible.

I was looking for goggles for my kids. I came across this Store. It has a great variety of goods, but I was clearly understaffed. It was very hard to get any help. I wanted to exchange the goggles the same day because the quality was so bad. I just wanted a store credit to buy a better one. They refused to exchange it even though I had bought it the same day!

I purchased running shoes here and they were helpful and have a wide variety. They have nikes, asics, sauconys, and a few other brands. The store is laid out very nicely and spacious. They have nearly every sport and outdoor activity represented here. They had the shoes that I wanted, but I recommend doing your own research before because the employees pretty much just grab your size, they don’t know anything about the shoes or what shoes are good for what types of runners or anything of that sort. If you want someone to help you pick out a shoe, I recommend you go to a speciality running shop. But if you already know what shoe you want this is a good place to purchase them from because they have great inventory selection.