Vis Group

I called this company to ask about setting up an automatic payment. Being assigned as our new HOA, I have to make sure before trusting them. I called multiple times during regular business hours and nobody answers the phone. I called in the next day, same thing happened. then try again the 3^rd day and same thing happened… I just want to talk to a «person» not a machine… Why oh why is it so hard?! I decided to left a voicemail… well not a single one return my call. Anyways, I proceeded and just paid by mail. I paid 2 months worth, they received it. So I decided to do it again for another two months. Guess what, they send me a bill stating they did not received my payment and I was charged late fees and administrative charges. Are you kidding me??? I looked at my bank account and they cashed in both my checks successfully. Yet they keep sending me letters stating I owed them.
I paid my January bill 8 weeks ago. Why am I charge «late fee» for paying in «advance»???
Lacey Wa Vis Group should coordinate with their CA office.
Unbelievable company… Radiance HOA, I’m begging you to please fire this company. Worst customer service ever, could not even provide envelop for their stub. Very shady, wants to make money for invalid late charge and administrative fee. One more thing, there’s no name of a person in their letter. Just a «sincerely, Vis Group, Inc.» closing in their collection letter. In this case the whole company sucks! Employee acting irresponsibly hiding behind their company’s logo. Very sad, but this is one valid example to outsource customer service :(

VIS gets an extra star because they responded quickly, but this company is small fish in a big pond and needs to own up to their issues rather than blaming homeowners for their deficiencies.
Their PO Box in Los Angeles returns mail randomly. You can mail your dues in September and October and they are received successfully. Then out of the blue your mail (with your HOA dues) is returned even though you used the same address. They provide coupons with the address, but I use my bank’s bill pay that provides a clearly typed envelope with the address. Needless to say, my dues were late and I was assessed delinquency and administration fines. When I explained my issue, via a form I filled out, my fines were cleared — BUT with the caveat that this was a «one-​time courtesy.» Isn’t it VIS’s responsibility to provide an address that can consistently receive mail? Nordstrom does. Macy’s does. .. If you want payments you should provide a reliable address. If you are shady and want to assess and receive fines in addition to homeowner dues you don’t try to ensure that your mailing option is reliable.
They did respond by offering to set up an ACH to withdraw my dues. Why would I trust this company with my bank account information when they can’t even reliably receive mail.

VIS Group in Tumwater, WA has been excellent responding immediately to any questions I email to them. I’m also extremely happy with the information sent to us regarding news (good or bad), activities, and information the community should be aware of. I recently sent VIS Group a question regarding my Mom’s HOA dues. They responded immediately and gave a very thorough answer. Thank you VIS Group for the great jobs you do. Keep up the great work in 2016!

One frequently thinks of contact with one’s HOA as something to be avoided at all costs. VIS, however, has shown us great courtesy in responding to our needs and requests in a timely and sensitive manner. Business is business, and certainly VIS recognizes that helping its residents ultimately helps them. However, we are very pleased wth their efforts to help us settle in comfortably and with as little disruption as possible. We anticipate an excellent time in our new setting and certainly hope they will continue to prompt us all to do our best to make this a safe and beautiful model community of which we can all be proud.
J&S L, Lost Creek, Graham, WA

So far I haven’t seen any issues. They are responsive to my requests.

I recently recieved this letter from the owner of this company which is a company I previously rented a foreclosed home from. So I have removed previous comments and have decided to just give you a short version of my story so that it doesn’t happen to anyone else if you are trying to find a rental company to go thru I HIGHLY recommend NOT going with this company. They are clearly as unprofessional as unprofessional gets in my opinion!
Dear Sara,
it has come to our attention that the statements you made earlier on Unilocal are still present. As you know, Thurston County District Court reviewed the case and found that we were in fact not responsible for the money’s that you claimed in your complaint.
You are hereby warned and notified to CEASE AND DESIST making false and defamatory statements regarding VIS Group, Inc. regarding this matter.
It has come to our attention that the comments you previously posted on Unilocal PRIOR to the case being heard are still posted on the website, even though the court has ruled against you. These comments are misleading, false, constitute tortious interference with business, and as such, are actionable under Washington law.
If we are forced to commence a lawsuit against you in order to stop continued false and defamatory statements, be advised that we will seek recovery of all attorneys’ fees and costs incurred herein as a result. While we certainly hope this is not necessary, we are prepared to pursue whatever avenues are necessary t to stop the continued false and defamatory statements as evidence by the Unilocal reviews.
We will consider this matter closed if you were to remove the comments in question.
Regards,
Vasiliy Stupin
CEO
VIS Group, Inc.
Soooo…I have chosen to remove my prior statements as I had written them in the process and though ALL was true some of it came across as being written out of «in the moment anger».
I rented a home from VIS Group for myself and my 2 children in Nov of 2014. The home was already in the foreclosure process and actually went into foreclosure and was sold at an auction by Feb 2015. So not even 4 months into our year lease. I found this out in March when someone extremely creepy had come to serve papers to a (man) not a women that VIS Group had told me was the actual homeowner. Then when I contacted VIS Group I of course got the whole run a round about how they were all in a meeting and would have to get back to me. They didn’t get back to me until late the next evening at which time I had already contacted the person who now had ownership of the home as well as the attorney for that establishment and found out what all was going on. The home was rented to me by VIS Group as the homeowner being a women. In fact that (women) was the ex of the actual homeowner or at least the person the courts were attempting to serve at the residence I was renting from the VIS Group. I attempted to take the VIS Group to court over this matter as I got nowhere with them and actually honestly felt that they knew this whole situation was kind of shady and still rented to me… a single disabaled mom that they knew was running out of options to keep my kids same schools. Although these are just my feelings there are a few reasons that led me to believe these feelings as being true:
1) The home was only for rent online there was never a sign in the yard.
2) The water was shut off due to non payment and even after I had signed my lease had not been turned on because it had a $ 350.00 balance (which VIS Group did eventually take care of)
3) When I asked at the beginning of Feb 2015 when I went in too pay rent about doing some fairly big changes to the back and front yard and asked if they would be willing to contact the owner and see if that was something they would be willing to ok for me to do at my cost of course. They immediately responded with «oh ya do whatever you want». When in my lease it clearly stated there was a chain of things we had to go thru which one being that they had to get written approval from the homeowner.
I did take this to small claims court but unfortunaely I as the judge put it «jumped the gun» as far as being able to ask for moving costs and such not knowing how much exactly that all is going to be. So it sounds as though I could have at least got that if I wanted to take them back however due to all the stress and anxiety this whole situation that this company put my kids and I thru I ended up in a relapse with my MS and it is not worth it to me to do so. I am just glad to be done with this company for GOOD!!!
I do however want to make sure our story is out there so that this does not happen to anyone else as it has been hard and expesive enough for us to have to relocate.
If you do choose to go with these people just do your research prior and watch out for those red flags and always always do everything in writing with these people!

They were friendly when answering my questions on everything I needed to do in order to get my house painted. They even pushed my request through quickly due to weather changes in the upcoming week. The lady up front was most helpful!

The staff are really nice and helpful. They resolved the yellow jacket problem for my tenant pretty quickly. Happy with their professional service!

After writing a review that things have gotten better, they have yet again made a mistake! I have gotten 3 letters now due to compliance. Funny thing is, they’re all due to my neighbors leaving crap on their curb. I have gone into the office to talk to the people myself. You would think that if all occurrences happened due to stuff being left out on the same curb they would realize it’s probably the same people. Well, it looks like I’ll have to visit them again since the phone number is actually the company’s toll free number. Why don’t they provide phone numbers for the individual offices???

Run, and run far away if you choose to identify an efficient, expeditious and meticulous management company for the administrative management of your homeowners Association.
They have presented with many errors, a lack of continuity of employees as the rollover rate of staff is at least an 80^th percentile which affects the continuity of care for the organization. They have not maintained active staff within the last few years we have done business with them as a HOA. When you ask for an organizational chart they cannot provide you with one because it continues to change monthly. I interviewed them and was part of a team who hired them having identified the errors from the beginning but being assured by both owners they would be fixed immediately. Confident that these errors were a one time occurrence, unfortunately they were not. The problem is our board directors have multiple objective findings to demonstrate their continuous incompetencies but every time it is address they are sure that they’re hiring a new more competent business community manager.
Initially, the two male owners of this organization present very suave in their marketing pitch and initials introductions, ensuring that their experience technology and updated modern amenities (paperless technology) will benefit large associations. Their selling point is that they have been in business for almost a decade or more, and have modern technology to keep up with the rapid pace of this business tempo. Don’t buy into the façade.
What is troublesome is that contractually they have made many errors with our contractors and financially they do not provide reconciliation documentation to the board to show bank statements of debits and credits. Rather, they provide the reports generated by their computer program which is not transparent to board members who often are in once a month to complete business at the monthly meeting and trust VIS has the situation under control but over and over again incompetencies are identified and brought to their attention. Each time they are sure they will fix their mistake. I am not sure how many times and organization can overlook continuous mistakes.
Having spoken with some of their employees after their termination or resignation from this company they have shared that they are underpaid and have high expectations to perform a higher ratio — Community Manager to units managed — than the industry standard. This helps me better understand why there is a high rollover of staff and lack of continuity of care passed from one Community Manager or compliance inspector to another or not. However when confronting the owners about these issues of previous employees they blow smoke screens stating that the employee has found growth and development and moved on. Stability is key to a successful business they do not have it.
They have an obligation to disseminate quarterly newsletters to our homeowners to ensure communication is continuous and have failed to do so in the last 2 out of 3 years. I attribute this to the constant change over. Past and current board directors have submitted verbiage for VIS Group to compile and disseminate relevant information to the community via newsletter but they have only done so with our semi annual assessment invoice billing and only because a member of the community submitted information to print.
Further, the agreement on the contract to provide quarterly newsletters to the community is critical because it serves as a communications pathway to the community so as to share knowledge with homeowners about current events, issues the board is working on, and information from the Community Associations Institute (CAI) with whom they are members to help them coach board directors.
CAI’s mission statement is to inspire professionalism, effective leadership and responsible citizenship. The expectation for an administrative management company is to ensure the are the conduit from the board directors to the community providing helpful resources for a successful management of the neighborhood. This was promised when they were hired and they have not provided any information from their membership with CAI to board directors or to members via a newsletter or in Board meetings. So if this is a selling point in your discussions with them know its not true.
Lastly, ensure that you go through your contract with a fine tooth comb if you choose to do business because more often than not they do not deliver or execute what they promise.
I’m hoping this is helpful and although it is subjective, I can provide objective findings on request to support my statements.

They’re a joke, plain and simple. They barely take care of the small amount of common area that my community has, and charge exorbitant late fees (if you can call less than 2 weeks late). Their landscapers regularly ignore the area next to my home (a common area) and the moss from this has over-​run my grass, our community «park» has no trash can and the patrons are left to deal with the garbage. The trees lining our sidewalks are not properly treated, leaving our cars subject to constant filth if we choose to park there.
Why do we put up with this, you might ask? Because this community is probably at least half military owners, who either have renters or no time to argue with VIS Groups B.S. I’m sick of paying these bums. Please message me if you feel the same.

I am now on the Board of Directors of My HOA and I fully continue to support my original assessment of Vis Group. They are unethical and have a culture of poor customer service and mistreatment of daily business in dealing with Homeowners and the Board of directors!
They continue to ignore my demands to put their terms in writing. Any honest person or company would not fear there being evidence of the exactness of their words/​statements/​demands.

This company is horrid. They treat the relationship with the HOA as if they were the boss, and the manager they hired doesn’t do their job enforcing the rules. There is no rules enforcement at all, and in this economy there are a ton of renters which makes rules enforcement even more imparitave. I have complained/​made reports several times with no action taken. Do not use this company, it’s worth paying more to receive the service you want.

This company is an absolute nightmare. It took 4 separate phone calls before they finally got my address correct (meanwhile all the mis-​directed letters that I never received were causing my account to accrue late fees) and several more phone calls to clear up a payment I made using their online tool, which was erroneously set up such that my payment went to a different propertly manager. So far, nothing with them has gone smoothly or correctly — which is a huge issue for me when dealing with a company that handles payments of any kind.