Great Floors

Great Floors acts as though they couldn’t care less about getting my business. Someone gave me his business card and said someone would call me within a week to come measure my floor. No one called and my email to him went unanswered. I feel ignored. Then I took some samples back and no one asked me anything about whether I’d made selections. Just let me walk out the door. I took my business elsewhere. Go to Floor Express in Tumwater. They came to my house the next day and got me a quote the day after. Family-​owned business for 27 years.

We had a great experience with Paul Schmidt, and absolutely love our new floors. We didn’t have them install it but the looking and buying process was easy, and Paul really helped work with our budget. Will definitely recommend them!

We contacted Great Floors about getting some flooring for a small area in our home. We went into the store in June and the sales associate, Bob, indicated he would look into it and place an order for us. Approximately 6 weeks went by and we never heard from Bob on whether or not the order was placed so we called him. Turns out, Bob had never actually placed the order. We then placed the order and were told it would be in store in approximately 4 days and that we’d receive a phone call once it was ready to be picked up. We never received a call so we called the store again. Turns out our product had been sitting in the warehouse for over two weeks and all we got was a response that «he thought he had called». Terrible customer service. We would have not used them after waiting the first time but they were the only store that had the product we needed.

Pat Ward has been very helpful during our remodeling endurance saga over the last couple of years. Very knowledgable & patient with us as we upgraded bathrooms & more. Purchased carpet, tile, & vinyl, w/​possibly more to come. Went out of his way to help us after contractor-​related install issues (floor heat & grout haze).

Don helped us immensely and was extremely friendly. We got a great deal and a nice education about the differences in the flooring we were looking at. After getting quoted in the $ 2k range from other stores we got out the door for under half that price. Awesome experience! We’ll definitely be coming back to Don for our next house.

Really bad customer service. The floor that was installed look nothing like the one we picked out. It had knot holes so big you could fit a quarter in them. Great floors said we can refinish and fill the knot holes. In thirty days the clear coat on the top started to peel off. Our builder Hansen construction, Scott the store mgr, And Jayce came out to look. Scott the store mgr. said we will replace the floor, Come pick something out. Its been 30 days and I have not heard a word. I was told Scott was at a meeting out of town and would call me back. That was a week ago… If you happen on great floors turn the other way and run as fast as you can. They still have a chance to do the right thing, Lets see what happens…

My wife and I were very pleased with our experience at Great Floors. We generally prefer local small businesses to big box stores, and we did receive good attention and sales support from each of the three stores we worked with. But when we compared their final quotes on exactly the same products and installation, the price difference of over 15% from Great Floors was too big to ignore.
Don the salesman was very attentive and knowledgeable, Mike the retired Navy diver who did the measurements was very professional, Mike the service dispatch guy was very flexible about timing, and I think it would be hard to top the installation team of John and Travis.
John and Travis did everything that YouTube had told me to look out for: they doubled up the tack strips, added extra nails, were very careful about alignment of patterns and seams, were super careful about protecting doors and woodwork, and the work they did on our staircase is just wonderful.

We visited Great Floors several times looking for new kitchen flooring. We have never been greeted well but on 1-​9-​2015 we were treated the worst. So bad infact we will be purchasing our floor else where as well as letting everyone we know about the horrible customer service. The woman with the red hair at the front should have a class in customer service since she greets everyone who walks in the door. We are never greeted with a hello we are ignored. We stop at the front asking for help and we are never given any. We are told the person we need is at lunch and then we get a shoulder shrug. We walked out very upset. B&R FLOORING here we come!

I can’t say enough good things about Craig our salesman. Experiencing a sudden refrigerator generated flood in our Kitchen we were looking for new flooring for the kitchen, dining room and living room since it is a continuous floor. Poor Craig, I took home many samples, checked them out with my husband, we mulled over several, couldn’t really agree on any one of them. Craig was very, very patient, not pushy at all. We finally agreed to just pick one and be done with it.
Then we went to another store to look at cabinets, they had at the entrance flooring, hubby and I instantly fell in love with one on sight. We took a sample home, and loved it even more. Happily I took it to Great Floors to buy it from Craig. Sadly he informed me that the store we found it in only deals in close-​outs. I had looked around to see if I could find something even close, as I really, really, really, really, really wanted to buy from Craig. As he said it was a close out. So purchased it at the other store. HOWEVER we have a bathroom and Craig we still have that laundry room to tackle. So absolutely we will be buying from Craig for those rooms.
I have seen the not so great reviews for Great Floors, I never anything except good experience while in their showroom. Everyone from the minute I stepped in the store was very friendly.
Please if you go there please ask fro Craig. He is off on Friday and Saturday’s I think. I gave his card to the disaster recovery company we worked with. Craig is not pushy, knows his stuff and really awesome at customer service. I have never felt bad about not buying from a company before. He was very kind and understanding. though he lost a sale only because the product was no longer available to Great Floors.
Thank you Craig for all your help, will see you in the future for the laundry room and bathroom…

HUGE SHOUT OUT TO DENINE IN SALES!!! THANK YOU!!!
I started shopping for my home renovation over a year ago. I was very sure on the look I wanted, but felt pretty overwhelmed on the number of possibilities for materials. I was lucky (so lucky!) to have met Denine in sales. She showed me a number of materials that would be possibilities, let me cruise the show room, ask questions, and take samples home.
I have to admit, I was pretty undeceive at first. The kind of shopper who might return multiple times in a week and not purchase. The kind who has a bunch of questions that are probably resolvable online, but asks them ALL to the sales person.
Heres the deal: Denine was fantastic to work with. No pressure. No «sales» feeling. More like shopping with a friend. The real kicker here was that she showed me things that I could actually afford, that were much better quality than things I saw else where. Because of the massive savings she got me on my downstairs flooring, I was also able to carpet my entire upstairs as well!
Got the look I wanted (exceedingly) and house looks like its brand new now. I have been living with 20 year old flooring, and am so grateful we updated. And so thankful that this was a really positive, and fun experience. Everything was prompt, on time, and service with a smile.
I recommend working with Great Floors — and I definitely recommend working with Denine.

We are looking to carpet out whole second floor plus tile our bathroom. We weren’t greeted by the gal sitting at the welcome desk. She kept her head down. We walked around for about 20 minutes without anyone coming to check in on us so we left. Even though we had interests and questions. They weren’t busy, either. I felt like Julia Roberts in Pretty Woman… except for the dressed like a hooker part. We won’t consider going back. Business lost for them. Headed straight to Lowe’s and received superior service there.

Visited for a quote on kitchen floors. Already measured by the insurance guy. No one else we went to had a issue with this. They reluctantly gave us an estimate. Said someone should come out and measure — fine. 2 weeks later, nothing. Also did an online request — nothing. A suggestion — if you actually want to sell anything, you have to call your customers back.

Went in to look at carpet for our office. When I asked for help the women at the front acted really put out. When someone came to help me they were very rude. Never going back.

Run, don’t walk, away from this place!
We went to Great Floors in mid-​May and picked out new carpeting & flooring for our whole house. Our sales person was Assistant Manager Don. He had a man out the next day to measure our house. Then, we waited. And waited. And waited some more. By mid-​June, Don still didn’t have a quote for us & kept giving us one excuse after another, via email & phone, for not having it done (I’m in a meeting & don’t have time for you today. I’ll have it done by 7 tonight (but didn’t). My allergies are really bad today & my eyes are bothering me too much, blah, blah, blah). At one point he even scheduled to meet with us but didn’t bother to tell us he was going to be off work for 3 days after we emailed him back a date & showed up to meet with non-​existent Don… Finally, by the end of June he got us a partial quote, carpeting only, of around $ 24,000.00. We told him we’d wait for the rest of the flooring quote and never heard another word from him.
At this point, we were totally done with Don & Great Floors and we’d read numerous bad reviews about this place so we took our business & $ 30,000.00 to Abbey Carpets (1217 Cooper Point Rd SW Olympia, WA 98 502 (360) 357‑5559) and are very happy with the service & products Abbey Carpets provided us.
I wouldn’t recommend Great Floors to anybody. And for the record, we still haven’t heard a word from Don nor did we ever get the rest of our quote…

I would never spend a penny at this place. I purchased 9,000 worth of product. Bought Stainmaster carpeting. We pulled up our old carpeting and did everything so that they just had to come in and lay the new carpet. When finished we could see the seams because the roll was lighter on one side than the other. Contacted them. Three differently people had to come see before they agreed. They then wanted to die the new carpeting to match. (I said absolutely no). They said they would replace it but we had to move all the furniture out. We already have done that. This was not our mistake but theirs. After months without resolving they called and threatened to turn us over to creditors if we did not pay. Or they would deduct $ 2000 off. Our choice. There handling of our problem was atrocious. I guess if nothing went wrong they are ok. Too bad too sad if you have a problem. Terrible customer service.

We had a pleasant visit in this location. Maria was the lady who helped us, she’s great. While we are impressed with their vast selection of flooring stuff, we left empty handed. What put us off is that we were about to purchase a bolt of remnant carpet that we really, really liked and after discussing the possibilities with Maria, she found out later from the manager that the said bolt of remnant is already sold. There wasn’t a sold sign in there and we felt that our time was wasted and so was Maria’s. The lady was apologetic but it wasn’t her fault. In spite of the misunderstanding, we’ll definitely go back once we discuss the possibilities of buying remnant carpet with our contractor.