Expert Auto Repair

I just recently moved to the area from New York City. These guys totally helped me out with fixing my car and changing the oil. They even found an issue with my tire I did not know about, and took the liberty to set me up with a tire repair shop up the street. They were so nice, courteous and helpful. All three of my cars will be going here for all future service.

First time I brought my truck here. I am leery of mechanics. But I am convinced that they do right by the customer and not try to get you to agree to a repair that is not necessary. I’ll be back and would recommend this shop to other leery folks out there like me.

Brought my truck in. My husband called in and made the appointment and let them know what works we need done. And I get uncomfortable, since I don’t know much about cars. But the guy at the window .I forgot his name. but he was friendly and very helpful. We saved $ 10 from what we were quoted. Definitely will be bringing my truck back here. just honest and friendly peeps here :)

Rick and the mechanics at Expert won’t B.S. you. They fix it at a great value to you and if it don’t need fixed they will tell you so. I have not found a more honest place ever.

I hate car repairs, or at least the charges related to car repairs. Twice I have brought one of my cars in for repairs. Twice I have been amazed with the quality and honestly of service.
I typically drop the car off in the morning and tell them I’ll pick it up at five. This time I had a squeaky serpentine belt and needed a LOF. They called at two and said it was ready. When we got home my son, who drove it home, said everything was great and the car seemed to perform really well.
I group of honest professionals

I had a really bad experience here. They ordered a new AC compressor for my car, and I arrived to have the work completed at 8am. After walking around the area for an hour with my young child, assuming that they had started doing the work, they called and said that they had mistakenly sent back the newly ordered part earlier in the week. They said I needed to reschedule for the next week. NO apology was made until I made it quite clear that I was frustrated with the inconvenience. I rescheduled for the next week.
I then dropped the car off one morning the next week and was told they would call when the work was completed. I was also told it could take 2 – 3 hours. After 4 and a half hours without a call I finally went back to the repair shop because I had run out of things to do in the area. They handed me my keys soon after I walked in. I asked if the car work had just been completed because I never received a call. I was told that the work had been completed within the 2 – 3 hour timeframe, and he had simply forgot to call me. He proceeded to discuss how sometimes things get so busy that he has to prioritize and things get missed.
Apparently having a customer walking around for 2 extra hours waiting on a car that is already completed is not a priority in the eyes of this business.
I just can’t believe that they would try to explain the non-​call by expounding upon the fact that I wasn’t a priority. He again was not really apologetic.
For this awful customer service and inconvenience I was offered about $ 20 in discounts on a nearly $ 800 bill. The $ 800 is about what was quoted originally.

Excellent service, competitive pricing.
From the initial phone conversation to paying the final bill, our experience was excellent. The shop is large, very well organized, and about as clean as an auto repair garage can be. From the neat and tidy waiting area, there are two large windows which look out into the shop so you can watch all work being done.
I brought my work vehicle in for what I thought was a failing fuel pump. They were very thorough and asked me several questions to make sure that they understood all of the symptoms my vehicle was displaying, as to make sure they got to the root of the true root of the problem. After diagnosis, they called to let me know the issues lied elsewhere than the fuel pump.
All of the problems were explained in detail, and I was given options as to what I would like them to do. I went ahead and authorized the work and was given a price before the work was performed (very important).
This is an outstanding shop! I’m glad to see that their hidden location hasn’t hurt them– they’ve been in business 12 years. Do yourself a favor and make your decision of which shop to choose based on customer reviews, not based on which shop has the most visible location. Expert Auto Care is now my ‘go-​to shop’ for all of my work vehicles.

Absolutely the best service & prices. They’ve gone way out of their way to find the best prices on parts. High quality workmanship. Love them to death!

By and far the most honest group of mechanics this side of the country.
I was on my way down to a wedding in Portland from Seattle when I had some overheating woes on my wrangler. A quick Unilocal search brought me here. Gave these guys a call, gave them my symptoms and the best self diagnosis I could give. I had just over 2 hours to budget and still be on time for the wedding.
They squeezed me in, ran a block pressure check, tested my radiator cap, and gave me a few tips and tricks along the way. Ultimately they spent nearly an hour of diagnosing. At the end of the day I paid $ 18.50 to have my issue patched up enough to make it to Portland; and my tech gave me all my next steps in getting my issue entirely resolved. (He also called me into the bay every step of the way to be apart of the process; as someone who has maintained my Jeep self sufficiently this was huge!)
Honest
Fair rates
Personable
Timely
Normally I would say pick one, but they have all of the above in my book.
The next time I need wrenching beyond my ability I might make the drive all the way from Seattle.

Great service. The owner went above and beyond in helping me change out my strut springs when I was in a bind. Very fair pricing. I would do more business with Expert Auto Repair.
Thanks

These guys are great. 1^st off I live right by these guys and my blazer was running poorly so I went to ask there advice about my truck and why it was running crummy. Without a second of hesitation the gentleman came from around the counter and looked at my truck and said what it could be even told me how to replace it because I just wanted to fix it. So a couple days later my tire went flat. I had a spare however my truck is lifted and my regular stock lug wrench would not fit. So I walked over to the shop and asked to borrow a lug wrench. They did one better and let me borrow a portable air compressor so I could air my tire up and take it to a tire shop to get it patched up. Also the same day I had a appointment to have my wife’s Tahoe’s oil changed at 4:30. Well I got off work at 4:45 and I work on jblm and was late for the appointment. So I called and asked if they wouldn’t mind waiting a little after work so I could drop it off. They said no problem and changed my oil in about 20 minutes. These guys are so professional, respectful, and helpful. I would drive all the way from Seattle to have these guys work on my trucks. They don’t bs you. They are fair priced. And won’t screw you over. I definitely will be going back to them. And I highly recommend them to any and every body.

I am thankful I was referred to Expert Auto Repair. After having problems with another shop, these guys have repaired my business and personal vehicles. VERY honest and VERY reasonable rates.

After being quoted nearly $ 700 for brake work at another garage, I took the above reviewers’ advice and visited Expert Auto Repair. They were up front and honest about the work my car needed, offered me several choices and at the end of the day I drove away paying $ 400 less than I would have paid otherwise. Honesty + low prices will make me a return customer. I highly recommend Expert Auto Repair.

Trustworthy business! Competitive Prices!
Good Service! Friendly staff! Quality workmanship!

Took my car in for an emergency break repair late in the afternoon. They managed to get it done before they closed, were very professional and friendly. The price was actually lower than i expected to pay and they didn’t hassle me or make me feel like they wanted to rip me off.
Ill defiantly go back next time i have a problem with my car!

I’ve been bringing my buisness and my own cars and trucks here for sometime. They have always been fair and they are the only repair shop that i’ve been to in the olympia /​lacey area that hasnt tried to rip me off.
I would highly recommend them.