Brooks Plumbing Co.

Unprofessional and Out of Line.
Before the plumber even went out to the house to diagnose the problem he presented a complicated, worst-​case scenario that had me shaking in my shoes.
It is a rental house and I hadn’t been out to see the problem so I told him I would have my husband go out and check it out first.
The plumber then called MY TENANT and got her all worked up by insinuating that we weren’t going to repair the problem. He actually told her that we had had multiple plumbers out to the job and they had refused to work on it! We hadn’t had ANY plumbers out. This was an outright lie. I can’t imagine what prompted him to slander me to my tenants other than vengeance for not choosing to work with him.
Take your business elsewhere.

We’ve used this company twice. The first time was excellent. The plumber showed during the 4 hour window and did a great job. The second time we tried to use the company, I got another 4 hour window (12 – 4) and scheduled it out a week so I could be home for it. At 3, I called to make sure they were coming. After 4, I called and they couldn’t get contact with their plumber to find out what the holdup was. At 4:30 I got a call from the plumber. He would be here between 5 and 5:30, but unless it was simple, wouldn’t be doing the work today but could look at it. I told him not to bother coming. I wanted a plumber to do work, not look at my problem.