T-Mobile

I came in to port over two lines onto a T-​Mobile prepaid service. I had all my account information necessary to port it over. The salesperson who helped me had zero idea what he was doing. I showed him the promotion I wanted to get which was 5GB, 100 Minutes, and unlimited texts and he stared at my phone and asked me where I purchased it. What does it matter? I have my T-​Mobile Sim cards and my unlocked devices. If you don’t know what you’re doing tell me you can’t help me. Don’t waste my time. I went home and I called the T-​Mobile customer service and they were able to help me within 10 minutes. If you need help with activations save yourself a trip and call their customer service line.

What a lousy store. My husband and I walked in to buy a smart phone, and multiple sales people started pushing the most expensive phone on us without even asking about our needs. It was rude and ridiculous. When we chose a less expensive phone, they lost interest in us and treated us in a rather «ghetto» manner.
On top of this, they gave us completely false information about paying through auto-​renewal. We had to call T-​mobile to find out what the facts were. I wouldn’t recommend this T-​mobile to my dog.

Every time I visit this store it seems like things get progressively worse. This last visit I walk in with a cracked screen on the lg v10 (a phone that just came out a couple months ago). It was advertised as military grade and showed drop tests stating it could withstand some reasonable abuse (one of the reasons I bought it). The sales rep told me that if you drop a hummer from high enough it will crack too… What!!! He then proceeded to call me a liar by telling me how much I didn’t pay for my phone, only to be corrected by another associate next to him. He tried to sell me a fourth line when I only need two, and then tried to get my email for further sales promotions. He even told me my camera wasn’t very good anymore because of the age of the phone. I came in looking for help with a cracked screen!!! Needless to say I won’t be going back there.

Amanda was great! She was very straight forward & helpful. The store was definitely busy, and it took a little long, but she knew what she was doing! I got my first iPhone & am very pleased with it so far. The only thing was I guess when I signed the contract I agreed to paperless billing, which i had no idea of and had to contact Customer Service to change it.

Horrible customer service and management. All associates including managers were slow and unprofessional. Highly recommend driving a few miles more for better customer service elsewhere

Service in this store was quicker than most T-​Mobile stores we’ve been in. Store was a little warm that day, but maybe we should give them stars for energy conservation.

Amanda was extremely helpful, she took her time and showed interest in assisting me, she updated my New SIM card in my newly purchased Note 5, whereT-​MOBILE in Rancho seemed too overwhelmed with a simple task such as this. I even purchased a flexible glass screen protector from her as well, in which she installed herself. Thanks again Amanda!

Poor customer service and little if any supervision, today while in the store there were two associates working one guy took a 20 minute phone call while working with a customer, then took another 20 minutes closing the phone deal then started touring the accessories with the customer, the other guy was dealing with two people who were making out at the counter during each lull in his sales pitch, while this is going on there are two kids running around the store messing with phones and tablets. What a train wreck of a store, the are other T mobile stores in the area that are much more professional.

I bought a Samsung Galaxy S5 from this store just before Christmas 2014 — — about a month ago (early July, 2015 — after I downloaded the Lollipop update) it starting continuously rebooting. I took it to the store and the young lady did a warranty exchange (for $ 20) to get a new one — — when I received it, it did the exact same thing.
Went to the store again, spoke with Stewart (who was very helpful) — and another phone was ordered, and at Stewart’s suggestion I purchased insurance. Today (Monday, Aug 10) I got the «new» phone {it’s actually a refurbished one — it has dings on it — — the one I was going to return looks newer} and it does the same thing — — so I took it into the T-​Mobile store. Stewart deduced (accurately) that it was the battery and gave me Samsung’s number to replace it. (But what about my «insurance»???)
Called Samsung, who has a **11 day** turn around on replacements (even though I have «insurance») — — called T-​Mobile themselves who actually suggested I buy one off Amazon because they can’t help. (Which I did — — $ 20 with NEXT DAY SHIPPING — I will have it tomorrow, Aug 11, by 9pm).
ANYWAY — — the point is that T-​Mobile seems to pride itself on «customer service» — and after 3 (THREE) visits to this store, Stewart was the only one that took the time to try to figure out what was wrong (I was told by two other reps «we can’t do that…» — — my questions are: what CAN you do and why have the insurance when I can get a better value on Amazon?).
Everyone has an issue at one time or another — I’ve been without a (useful) phone for a month now — and yet, «everyone» at T-​Mobile «can’t do» anything for me.
Think it’s time for a change…

Standing in the store waiting to do a basic return while the employees deal with complex customers asking 100 questions. really annoying when my return should only take about 5 minutes. WOW JUST HEARD THE GUY TELL THE WORKER TO GO AHEAD AND HELP ME AND SHE TOLD HIM NO! Wtf T-​Mobile this is not the customer service you typically have. Christina was the associate that tried everything possible not to help me

I have been with T Mobil for a year now and have four lines! I only like to deal with Christina she goes above and beyond for her customers! Christina is the reason why I did not go back to Version after a bad experience with another team member.
Thank you Christina for the great customer service you provide for my family and myself!!!

Excellent. And helpful service by christina she is great and knows her stuff
I definitely. Recomend this location and ask for Christina

Angie was very helpful and everything was so easy and fast! Definitely recommend this location

No employees will care about you in this store, because you are invisible. I’m waiting for a long time, without any apology or askd .You are very busy? Me too. thank you
For the good times with T MOBILE.

Avoid this store. It is not a true t-​mobile «corporate» store. The store is owned by Intouch Mobile. The sales people under the direction of the manager «Michael G.» are a bunch of lairs and cheats. I went into this store to conduct a very basic and simple «plan upgrade». I was told that I had to chose a plan «upgrade» (take-​it-​or-​leave-​it pitch) that was 50% more in cost than what I was expecting to pay. I left, and went to the true t-​mobile «corporate» store in San Dimas (next to 57 fwy & Arrow). T-​mobile in San Dimas gave me exactly what I wanted. I cannot stand dishonest and fraudulent practices, and will not even think of ever going into the La Verne t-​mobile store ever again — unless their is a change of management.

No one knows anything in this store. They are good at selling their promotions and making your monthly bill much larger than it already is, oh but when you want to pay off all the shit they talked you into buying they tell you that your bill will still be much higher without the installments… Doesn’t make sense? Their staff consist of young inexperienced people I personally would rather deal with customer service (611) than wasting my time here at La Verne.

I have gone to the T-​Mobile Store in La Verne twice now and I think their employees are great! I originally went to the San Dimas T Mobile to buy a screen protector. They helped me choose one and started to ring me up until I asked them to help me place it on my cell phone. Suddenly, their computers were «down,» and they couldn’t even accept cash for the purchased item. I am sure they just didn’t feel like taking the time to put the screen protector on for me. The next day I went to the La Verne store and the experience was like night and day. I bought a 2-​pack of screen protectors. They placed mine on my new phone that I purchased out of state and then they allowed me to come back later to put the second screen protector on my mom’s new phone. No questions asked, no downed systems, just friendly service and helpful employees. I stopped by again to see if they could help me process the paperwork to get my refund on my contract cancellation fee that I had to pay for leaving Sprint. The customer representative, a young woman, was very helpful and did all the paperwork necessary to receive the credit. It was easy and painless. After dealing with the apathy at the San Dimas store, I was appreciative of the service at the La Verne location. Much, much better customer service!

There are only 2 folks who know what they are doing in this store.
The manager and another helpful young lady.
Yes team mobile has improved it’s services, it’s brand and gratefully so their prices.
Sadly the group who is here at this store is representing this company.
The sales people will tell you anything to make their sales, and promise you packages the company itself cannot deliver.
The store didn’t even have the proper equipment to transfer my data from my phone to the new phone I was purchasing. Are you kidding me? Only one machine that was down?
All my supposed discounts were not applied at the time of the sale and I had to return an additional 4 times to have the manager address this.
I was promised a «credit» after a year by these sales folks only to be told, um. No. There was never such a promotion going on.
I do believe this is a good company with greatly priced phones packages.
I am one of those folks who believes in sustaining business in my community, but this is where I take exception.
If you desire team mobile services avoid the LaVerne store at all costs. You will not get what these sales folks are promising to deliver and it’s not worth the headache.
Be forewarned and go elsewhere. They are not good ambassadors or team mobile.

I decided to take T-​Mobile up on its offer and switch from Verizon last night. I went to the T-​Mobile store and there was this guy there named David who was amazing. He listened to me and gave me the information I needed without any lengthy sales pitches. He made every part of the transaction very easy and helped me switchover all of my information from my old phone to the new phone, told me helpful hints, made me feel at ease and I actually felt like we were friends by the time I left the store. If you switch to T-​Mobile talk to David. He is amazing.

Went in about a week ago with my boyfriend to see about getting a new phone for myself since my bill with AT&T was just getting to be too much… A girl named Michelle helped us out and she was so knowledgeable it was so refreshing from what I was used to!
Got a new S4 for a way better price than i had before and I even got a super cute case! My advice? Go straight to Michelle she was awesome!