Verizon

This store is the worst Verizon store I have ever been to! When you have an issue, they clearly do not want to help you. The awful employee their, Lisa, is a rudest, stupidest, laziest, and just flat out the useless person I have ever met. She needs to be fired! People like her is the reason this store is a waste of time.

I want to let everyone know that the Verizon store in la Quinta is not a good store to go n getting your phones or tablets I had gone last week to go exchange my phone n was only told to pay the restocking fee witch I was ok with once I did that they hit me with a upgrade fee had shouldn’t had no reason to being there knowing this was a brand new line with an exchange only once I asked the person in. Charge he was so rude n didn’t want to take the time to take off that upgrade error he started to get lil loud n said it was out of his hands I asked him calmly call 611 n they will help u with that error he replies with no I’m not doing that and then he said the company will not tell me how to do things in my store I said just try plz I can’t aforred n upgrade fee that don’t belong there he then said out of my hands I was so upset that he even knew we didn’t have that much pay that n he still didn’t care to help j then called Verizon company n reported that store so next time I will not step foot in that place again bad service n take to long n to top it off manger really rude

Came in to pick up a phone. Service was quick and friendly. Very nice displays and working phones to play with.

After being with Sprint for 11 years my husband and I wanted to switch to Verizon. It was tough because Sprint has amazing customer service team.
Walking into Verizon, we worked with Eric Sanchez. His customer service skills are impeccable and professional. He helped us and answered all our questions. It was a big change for us and Eric made the transition easy and made us feel comfortable to work with him and all our question. Wow! Do we love Verizon. We left happy. We get service everywhere which we love. I went back to the Verizon store a few days later to ask some questions. Manny helped me. He came of rude and acted as if I was bothering him. He made me feel stupid with the questions I was asking. I was trying to explain to him my situation with my old sprint cell phone not down loading all my info to my new Verizon cell phone. Robert, the solutions manager stepped in and helped me. I was so thankful because I did not want to work with manny and his rude customer service. If it wasn’t for Eric and Robert, at that point I would have went back to Sprint. But Robert stepped up to the plate and helped me because he understood what I was saying and had remembered my husband and I coming in. Manny just didn’t want to be bothered. Anyways. I want to Thank Eric and Robert for your professional and prompt customer service. You two are awesome. Should I enter the Verizon store again and Manny is next to help. I will not EVER want him to help me. I will wait for Eric or Robert or another profession sales associate. MANNY GETS NO STARS. NONE. I GIVE ERIC AND ROBERT 5 each. So these stars are for you both. Thank you Eric & Robert.

My husband was recently in a motorcycle accident where his iPhone was destroyed. I came to Manny at the Verizon Store on Adams Street in LaQuinta. He and Alexander were fantastic to work with! They helped me through the process of getting all new phone and accessories for my husband, and waived a lot of the fees to get us the best deal possible. I am very grateful that Manny was so kind and caring while being efficient, too!!!

This is probably the last corporate Verizon store left in the eastern Coachella Valley. It’s located in the same shopping complex as Target, next to Supercuts. Parking is plentiful with a good deal of room between vehicles.
When coming to this store you better know what you want and how much you «should» be paying. Research on the Verizon website of the plans and devices with their specific pricing. I would only come here if I need help fixing my device or want to get a new one without having to wait for it in the mail. These reps can be really helpful or be a shark trying to take bite as much of your wallet as they can haha
I always come here after doing my research and never settle with what «they» are offering. I even pull up the Verizon website, so they can see what I’m talking about. Don’t waste energy in trying to convince someone at this store, it’s best to go through the website after a while of conversing with them.
They have accessories, but just overpriced like every cellular store. Place is always busy and can get help the moment I walk in.
Overall 3 stars because they can over price items if you have not been on their website and they always try to add more items on your contracts even after stating you’re not interested. Recommend for store pick up of items or for help with your device or getting discounts on your plan for specific employment in certain companies or military.

Alex was very helpful in finding a solution to a problem with one of our iPhones. He understood the issue and went the extra mile to give us excellent customer service.

we had great costumer service from jose & angie. they helped us get a new phone. the were very friendly and informative. they truly care care about their costumers. thanks so much for your excellent service! :0)

I am currently in the store now. It is 4:48 p.m. on Saturday 11/​21/​2015. I have currently been in this store now for 20 minutes with not one associate checking me in. I did, however, request an associate when I was prompted to 5 minutes after I walked in the store. What is sad is, there are at least three associates lolly gagging and talking amongst each other. Well, I guess I will head somewhere else. This store used to be a good store. T-​Mobile is around the corner.

It’s a shame it’s the only corporate store on the east end of the valley, I came in needing an exchange for a phone clip to attach on a belt and it’s been over 35 – 40 minutes just for someone to assist in the exchange. As all the customers are approached by a rep with his iPad as soon as you walk in trying to assist but is completely useless when he has to have someone else do the exchange. Absolutely awful customer service. Absolutely not worth meeting there quota, no decency to let me know how much longer it will be. Seems like they all go in the back room than help there customers out. Best Buy be much faster!

Find a store that cares about its customers. Not here. I purchased a new Samsung edge. Phone has been locking up since I got it and now it’s unbearable and I had to make time to get to store. Instead of giving me a new phone for a replacement. They want to send me a rebuilt phone. If it was a year old even if it was 3 months old I would be OK with that but not this soon. I wanted another new phone for a replacement and they wouldn’t do that.
Victor higuera the manager was no help and just wants to follow a script.
I’ve been a customer with Verizon before it was even Verizon. I started using a cell with Motorola 25 years ago. I have 5 accounts. If Verizon treats it’s customers like this I’ll be moving on to one of the others that are actually cheaper then Verizon.

Have tried to get ahold of customer service all morning with Verizon evidently they’ve made it so complicated you’ll never talk to anybody there about your problems I know where I’m going in another year after my contracts up

Don’t go with Verizon in the desert unless you want horrible phone issues. Calls don’t come in, people say I sound like I’m underwater and this is at my house and office. In town, I can sit across the table from my husband who has AT&T and not even get on the Internet while he has no issues. The LT never works. I took the iphone to Apple who ran a diagnostic and they said, the phone is always searching for signal and running down my battery. The guy there said he had been a service tech for AT&T and can tell me for a fact that they don’t have enough towers in this area of La Quinta. I got an iPad from them too. Same issues. They both are basically useless without wifi. The point is to have cellular service. So I have contacted customer service and they said they would let me out of my contract if I file a report and they confirm these issues. I’ve spent over 5 hrs on separate occasions to fill out reports and twice with a supervisor but every single time, I get a follow up call saying the report was done incorrectly and I need to call back and file another report. Talk about a run around! Bottom line: I need a phone that works. $ 450. to cancel my contract! What makes me so infuriated is that the AT&T phone my husband has always has service– no issues at all while I sit and stare at a spinning wheel. I. Going to make one more attempt to get out of this service and if I’m charged, I’m filing a lawsuit for non performance. Don’t sign up with them!

One star is too many for this location. They deserve zero. Horrible customer service experience yesterday. Will never return… and actually considering switching to another carrier. Loyal customer since 2003 and totally dismayed at how I was treated. Official VZW store and they could not get on the same page with their corporate office re: promotions. Manager avoided us, employees made excuses. No one would step up and do the right thing. Preparing a BBB complaint. Consumers, beware.

Stanley was very helpful & cheerful… 5 stars for Stanley (BUT, we had an issue later j sent him an email… No Response… –1 Stanley…)
2 stars for the 30 minute wait time
But at least they had a fair method to helping people! Upon walking in, someone with an iPad greets you & gets your name & a bit of info & puts you into a waiting cue… when it’s your time, they’ll find you in the store…
I’d go back again but other Verizon locations aren’t as busy!

My husband and I were recently at the Verizon store in La Quinta to get our new phones set up. Mike was the gentleman who helped us and he was amazing! He was so knowledgeable and helpful as well as patient. We had many questions and Mike had all the answers. We had many requests and Mike took care of all of them. We were thrilled with the service we received from Mike!!!

Just very busy w little help! They check you in but don’t help you in order! ugh They have very few items available for the 6‼Rediculous amount of time waiting. No other store around to help us either. This place is no better than 15 yrs ago!

Was real disappointed at this store. I need to replace my iPhone 5. The salesperson was really shady, would never look us in the eye.
I told him I wanted an iphone5s 32gb. He said they were on back order til nov 25. He then tried to sell me the iphone6. Since I’m older and don’t research everything so well, I decided to just leave, this guy was soooo shady. My husband went to Apple THAT day and got my iphone5s 32gb in my color of choice. They sold it to me with my available Verizon upgrade. They gave me $ 180 for my old broken iphone5 (16gb). Out the door my grand total was $ 16. That Verizon guy was SHADYYYYY. Go to Apple if you want no gimmicks.

Place was awesome I stopped by Monday night ¹⁰⁄₆. It was fairly busy but they took my name and I was helped within 10 minutes. Mike helped me out on getting a new plan going and was straight forward about everything, did not try to beat around the bush. Awesome experience.

Shady, shady, shady.
By the way, I loved Verizon before this experience.
I had a new HTC and it was essentially bricked, but I had Total Equipment Coverage insurance on it. Went in and was told there was a replacement at a neighboring store. It was shipped and when I picked it up, the phone had already been unboxed. I should have refused the phone (in hindsight), but ended taking the phone. I went to Rite Aid down the street and noticed a scratch on the screen! I immediately went back to the store and the store employee said there was probably nothing they could do. What the **** ?!! After insisting over and over that this was not my fault, and going back and forth with her on how this was unacceptable, she said she would ask her manager. Luckily, the manager decided to replace the replacement phone.
I had a horrible feeling after this entire experience. If I hadn’t become irate, Verizon would have given me a scratched phone as a replacement through my insurance.