Roy Rogers

I have had good service here before, but it seems that it is going downhill. Yesterday I was returning from the Richmond area, and decided to stop in for a late lunch.
First the good things. The young man who took my order was friendly, polite and efficient.
My food came up quickly, I was still filling my soda when they called my name.
Now for the failures
The fries were room temperature. The clerk who put them in the bag should have noticed the lack of heat, and made fresh hot fries, but instead decided it was easier to just give me what was sitting there.
I asked for a manager, and he seemed to think that making a new batch of fries was all that was needed, other than a half hearted apology. When I told him I was not happy, he just looked at me and asked «What do you want me to do?» I told him that he could just give me a refund, and to expect a complaint about his attitude. His response was that the phone number for the corporate office was on the yellow cards in the dining room.
Serving me cold food was bad, The attitude that my time was not valuable and that I should be happy that they were going to make hot fries (while my burger was sitting on the counter getting cold) is totally and completely unacceptable.
The young man who took my order is the only reason this is not a one star rating.

I have always enjoyed the food here, but the service is what sets the place apart for me. II was there a few days ago and the manager was at the register taking orders because they were busy. He was pleasant and took our order as you would expect him to. I moved over to the side and had my family go get a seat while I waited on the food. A few parts of my order came our before the rest did. While it was sitting on the counter, a different customer picked up his order and must have dragged his sleeve over my chicken fingers. The manager took them off my tray and tossed them out. The had them make a fresh order. I looked at him funny since AI had no idea why he did that. He explained to me that he thought he say that other guy’s sleeve touch the food. I had not noticed it, but he was not going to let that food be served if there was any question about it. I feel weird giving a fast food place 5 stars, but for what it is Roy Rogers in LaPlata is the best out of all the available choices.

They have better Fried Chicken than any Fried Chicken place, plus something Fried Chicken places don’t have: Chocolate Shakes.
Then, of course, there’s the burgers and the fresh fixin’s in the Fixin’s Bar.
It’s not exactly worth the trip to La Plata, but it’s close.
And thanks to the staff for keeping the brand alive.

I am a fan of Roy Rogers, which is one of my favorite fast food places to stop at. There used to be more locations in the northeast back in the day. However, this chain has shrunk and many Roy Rogers restaurants are located at toll road service plazas, which are not great because most of the food is sitting in the self serve heat bins for a long time, not fresh food and high toll road pricing too.
This Roy Rogers location is a typical standalone fast food restaurant with drive thru. This place is not 24 hours, but they serve breakfast, lunch, and dinner serving up breakfast sandwiches, platters, cinnamon rolls, burgers, sandwiches (chicken, pulled pork), fried chicken, salads, hot & cold side dishes, desserts, and more. They offer breakfast & lunch/​dinner combo deals with drink (coffee or soft drink) here at fair prices. Also, the fixins bar is stocked with fresh toppings & sauces for your sandwiches & food.
While traveling along US 301, I stopped at the La Plata Roy Rogers for breakfast recently. I ordered the Western Platter Combo with Small Coffee ($ 4.49 plus tax), which came out hot very quickly, even before I had the chance to fill my coffee cup at the self serve drink station. The platter had just enough food to satisfy my appetite, which had a split biscuit topped with a hot cream gravy & chipped ham, a soft scrambled egg, and fresh cut fried potatoes on the side. I topped my food with sweet tomato salsa from the fixins bar, yummy! I was going also get a pulled pork sandwich for the road (they were also serving lunch items too), but I had enough to eat.
Overall, this Roy Rogers location is a step up from the other locations (service plazas) along toll roads since the food here is made fresh and the prices here are fair.