American Licensing Services

Quick & Easy ought to be their name. Dreading the evil and malicious DMV lines (I always have gotten woman that the Geico pig got his picture taken with), I looked up old ‘Reg-​a-​Car’, a firm that I recalled from my youth and used a couple/​few times. Now they are called American Licensing. I was surprised to see a lack of reviews but decided to call them and subsequently use their services once again. a) one of the employees immediately answers the phone! (boy…doesn’t take much to make me happy these days… huh?) Not only do they answer the phone immediately, they know answers to my questions. I recently purchased a new older car for my son w/​personalized lic plates that the seller kept and didn’t know how long I’d be waiting for plates. Once I got there and possibly (10) minutes w/​Torrey, I had my plates along w/​the registration paperwork done and I’m out the door. $ 60.00 well spent to avoid all the nightmare that is the DMV. I was able to avoid asking the question we always ask each other when any of us visit the DMV ‘where do all the good-​looking people get their registrations and licenses renewed… because it isn’t here!’

I have been going here for the last 5 plus years for title transfers and up until this last time I have been impressed with their services. I am not sure if they have new people or what, but the customer service is lousy at best. When you walk in the door they act as though you are inconveniencing them by having business for them. Once I got through all the paperwork I went to pay with my debit card and apparently they now charge a 4% additional fee for using debit cards. Last time I checked, accepting debit and/​or credit cards is a business cost and they need to disclose up front they are going to charge you that ridiculous fee. Get rid of the sign on the door saying credit cards welcomed here.
I will never go back there. I will be going to McKee’s registration in Lemon Grove from now on or wait in line at the DMV. The DMV clerks provide better customer service than the ladies here.

These guys were GREAT! I called with a question and they had the answer. I didn’t have a need to pay for their services and they were still professional and kind enough to share information! You cannot get an answer out of DMV and the local AAA office was clueless about the question I had, too. Thanks!