Staples

Lousy customer service. I was told an item was out of stock and was given no idea when it would be back in stock when I asked. The manager did not seem to care whether I came back or not and reported that they were moving. I hope he is not part of the move.

Lack of attentive customer service («not my department») and staff multitasking while waiting on a customer gives a fragmented and frustrating customer experience. Until the management sees the point of pleasing the customer, I don’t see the point. I’d rather go to Walmart!

Average. Lousy customer service from several employees, but there are a few who are super helpful and really friendly.
Parking is no problem usually.

Stood near the register for 10 minutes and rang the little bell 6 times. No one ever showed up. How do I buy something if there’s no one to give my money to?!

I am so frustrated with my experience at Staples that I might not even go back to the franchise anymore. Office Depot wait for my business.
The copy centre couldn’t process my order and now I’ve spent the last 3 days trying to get my money back. One person redirects me to another. And omg is their staff rude!
Their manager Dan Hull literally said my money (and that’s 250 dollars I’m talking about) was not his problem! Talk about customer service. Bravo.
Never ever ever coming back to this store ever again! You’ve been warned.

This place is good. They are a little small and not a ton of selection (so minus 1 star), but I’ve always been able to find what I need, when I need it and the service is friendly.
A+ for easy returns.

Over the years I’ve taken computers in for a free diagnostic, which usually took about 24 hours. Often any problem was taken care of for free, or I’d leave my computer for the needed work. Two good Staples where I’ve had this done are Oceanside and Lodi. When I called this local Staples, the tone of the tech person’s voice pretty much told me he had never heard of this and his tone of voice implied I’m not the brightest bulb around. Convenient store, but I just won’t shop at stores where the customer isn’t treated intelligently. In all fairness, I’ve experienced good sales people on the floor, but tech is what is important to me.

Why? Please tell me why you can’t get any customer service at Staples. It doesn’t even matter which Staples you go to. Every employee is at the front or the back of the store. No one in the floor! Retail nightmare.

This is possibly the worst experience I’ve had at an office supply store.
My review is based on a single experience in the copy center which I realize every business has ups and downs, but I doubt that mine is unique.
I went in with a copy order that was pretty straightforward. Two pdf files on a thumb drive. I should have known better when I first made the request and the employee Chuey didn’t know how to get into the file management system on the computer. He needed assistance from another employee but I first thought it might be a case of a senior employee just not familiar with a new upgrade. Wrong.
To make a long story short, I was there for more than 45 minutes (I looked at my watch multiples times in disbelief) while there was only one other customer besides myself. It was not a matter of equipment failure or busyness. Just employee incompetence. Sorry, Chuey was a very nice, polite guy who was profusely apologizing for the delay. But he was clearly the source of the problem. Get some training!
Until then, I won’t be back to this location.

Convenient, but pricey for an office/​school supply store. I only recommend it for the convenience. Otherwise, I’d go the extra miles to go Wal-​Mart or Target.

Called in and placed order on a Friday. Spoke to a employee in the print and copy department named chuey. I was told that i needed a form regenterated imedietly and would have to be sent out for special order and that it would be a 24 hour processing time. I said ok, I gave them the weekend and I called first thing monday, to find out it was never sent and was charged $ 50, but the problem was it cost me a $ 50,000.00 contract sale!

Hard to think of anything I don’t like about this Staples. It is in a popular strip mall; however, it is also easily accessible from the south side where there is plenty of parking and easy access.
They are big enough to have just about anything you would want from an office supply store. The Rosecrans store is bigger.
They have a GREAT and friendly print department. Oodles better than any FedEx/​Kinkos.

This Staples has pretty friendly service. There have been several times when I came by to grab some school supplies and they were always happy to help me. The prices can be a little high but there are occasionally some great deals!

I usually find what I need at this Staples location. The staff here has been friendly and helpful (when you ask for help). I actually purchased some items here and after a few months decided to return them because I hadn’t used them. I wasn’t sure of the return policy, but the guy kindly accepted my items even though it had been months since I purchased. He told me that since the items were small, they could accept them, but normally they wouldn’t. It was quick and painless; I should have stopped in earlier!
Park in the lot up top next to DSW. There’s always open parking here. You can always walk through the store down to the other side of the mall if you want to shop at the other stores. I also recommend signing up for the (free) rewards program so you can get coupons and mail-​in rebates (aka free stuff).

The customer service at this Staples is outstanding! :D I came to this Staples today to get 60 double-​sided copies done. The assistant manager asked if I needed help, and I actually started out with a simple question (how much would it cost to make 60 double-​sided copies). He went to see how much it costed, and help me fit my image and text to size (since my text was out of the usual paper parameters). After about 7 trials, my stuff fit into one paper perfectly! He then helped me make all 60 double-​sided copies for only about $ 6.20! As he was making my copies, he noticed that I had written material about the military education (and he’s an Army vet himself), so I actually got him to proofread my context: D !! hahaha and he gave me some valuable input and his experience and stuff! It was an interesting time at Staples haha very much enjoyable. Other employees at the store also smiled and would greet you :)
what a joy~ i’ll be coming back here to get my paper needs done haha

I really like this store. it’s a NO BS. walk in get what you want done staples. don’t have to deal with associates jumping on you. if you need help YOU ASK. I got my office supplies hassle free and quickly. it seems like a lax but tidy atmosphere and thats nice then having 5 – 6 associates ask you for help every 20 seconds. I am glad Staples opened up here and am a fan of this place. You can cruise around here to enjoy the products in the store and not feel watched. I am not saying the associates were doing nothing. they were straightening and tidying up the store and keep it organized and stocked. You can access the store from both sides of store. Up the stairs above Ross and on the other side by PetSmart.

It’s close and convenient if you’re in UTC and it’s never crowded, but the staff typically isn’t too interested in helping you find what you’re looking for even upon request. I don’t think I’ve ever had anyone in this store ask if I needed help looking for anything and the one time I did ask for help the staffer just pointed in the general direction of where he thought the product might be, but wasn’t going to go out of his way to help me actually find the product.

The manager of this store is by far the biggest idiot in all of retail (or the biggest liar). I tried to return a laptop under their 14 day return policy, and this idiot kept insisting that I was one day past the return deadline. I can guarantee that my math skills are far superior to those of the average Staples store manager, and I know exactly how to count to 14. But this idiot would not relent. I had to take the laptop to another Staples location where they gladly gave me the refund, no questions asked. To the manager: you did not prevent me from getting my refund you moron, you just wasted a lot of my time in getting it. I won’t be shopping at Staples anymore!

They’re the closest office supply store to me and they never seem to be busy. When I’ve asked them to direct me to certain things, they didn’t seem to be troubled to help me. A recent time when I rang up some stuff, the cashier actually humored me when I asked her about the customer incentive program and she went through the benefits. I’ve never felt hurried. As for everyday office supplies I don’t know their prices stack up. It’s not every day that I buy financial calculators or pens. They do have plenty of sale tags around though. The last trip in was made to look at laptops. When initially brainstorming on places to check out, I thought of consulting Fry’s, New Egg and Costco but Staples actually has some really competitive prices on similar performing models. They’re not the place to go for high end examples rather for laptops around the $ 600 price point. Since Best Buy is opening up soon, I don’t know how the competition will affect Staples but I’m pretty sure the masses will still avoid Staples since they don’t sell Xbox’s or Akon records.