Kyle Express Care

I just had an oil change and was 100% satisfied with the service. I have used this location for years and was pleased to see the updates they made to the waiting room. The staff was efficient, courteous, and informative

This is my go to place for oil changes and state inspections. Professional and respectful, the staff is always helpful. Just today, my tire pressure light came on, they checked and filled all the tires, didn’t charge me and were super nice even though they were closing in 8 minutes.

I only get my oil changed here for me and all my family! I appreciate that Sal took his time to explain the different oil to get the best for my vehicles. As soon as he sees us coming he welcomes us and let’s us know of any new promotions that are best for us and my families needs. We will continue to be loyal customers specifically because of the trust he has built to take care of our family time after time.

I have been a customer of this Kyle Express Care for over 6 years, but I am afraid that just ended today. My wife went in to get a simple inspection. When she pulled up, she informed the gentleman that she would like to get an inspection. He replied «You need to come back in an hour» to which she replied «Can I wait or can you tell me what the wait would be?» The guy replied «You have to come back in an hour, I am the only one here doing these and I need a break» in a rude manner. Unacceptable way to address a customer whether it is your first visit or your 500^th visit.
I called the store to address the issue with a manager so that they might be able to address the employee so it doesn’t happen again to anyone else. After being asked why I wanted to speak with the manager by another rude employee, the «manager» finally got on the phone.
When I shared with him wife’s experience, he replied «Well I am sure you can understand everyone needs breaks.» Are you kidding me? Yes, of course I understand that people need breaks… that’s not the issue. The issue is your poor customer service. If you don’t get that then A) you should be «managing» anything B) you won’t have a place to be a «manager» at because it will go out of business.
Needless to say that I will be sending my three vehicles here anymore… plenty of really good choices in the area. It’s really a shame because this place was great. Not sure if it is new management or what.

I agree with the comment left by James K. Same thing happened to me with my wife’s SUV.
It’s as if they had me by the balls, buy these wipers, or you will not pass inspection.
Wipers were no longer then six months old. Bunch of bull crap from those people.
Been there many times before for all my cars oil changes. Hope they enjoy the extra $ 20 they got out of me, it’s gonna have to last them a while since they will not be making any more money from my 3 cars.

Was turned away for an inspection two times in three days… once at 4:45pm and once at 4:30pm. The time I visited at 4:45pm, they said that they stopped doing inspections at 5. Okay, fine… then I came at 4:30 two days later. They turned me away again, saying that the guy was leaving early that day because he came in early that morning… seriously? There are other places I can go in Kyle who won’t turn down my money. Done with this place!

I am very disappointed in the lack of customer service at this location. As a former chair of Kyle’s Economic Development Committee and current member of the Kyle Area Chamber of Commerce, I have always promoted local business whenever possible. We have been long-​term customers of this establishment for oil changes and inspections since they opened in Kyle. Today, the manager, Sal, had the opportunity to maintain a long-​standing customer but his response was «oh well!» After more than two hours of waiting for a vehicle inspection, and being told our name was on the list, it was not. This could have been very easily remedied, but Sal chose not to do so. Unfortunately, I will be now taking my business elsewhere, sorry to say.

First time there thought I would give it a try. Excellent service. They are all polite and quick when it came to getting my car inspected.

Several bad customer experiences when trying to get state inspections done — rude on the phone & in person, as if they are trying to turn people away for this service. If you don’t make any $ off this service, lack workers with qualifications to do them, or have other reasons why you try to turn customers away then don’t offer or advertise this service. You’ve deterred me from using your shop for this service, and all other services you offer.

I have come here for several years now. They are very quick and friendly. They don’t try to push things you don’t need. They take the hassle out of service and make it what it should be.

Had my oil changed here in Feb, fast but not very friendly. Went to another place due to the customer service and found out the last place had rounded out my drain plug. I had to have my oil pan replaced. Called the manager and was told since I didn’t bring it back to him he could do nothing and that the person who did the change has been doing it for years and wouldn’t over tighten the drain plug. I know I never make mistakes so this must be true for him too… really? Since this is a franchise there is no district manager and the manager wouldn’t give me the owners information. I am stuck with a $ 400 bill to replace my oil pan. So beware if something goes wrong. They won’t own up to it. I will never go back or recommend anyone to this place. Oh and I have contacted Valvoline corporate offices via email two times in the last three weeks and they won’t respond either. If you use them hope nothing goes wrong.

NO WONDER THERE IS NEVER A WAIT; I have been a customer for years until today; I simply asked that whoever pulls my vehicle through the bay, has clean hands and does not have Oil all over them; The technician shunned at me while looking at his black hands; The manager laughed at me while informing me of how few oil changes the kid had performed that morning; as if that made his hands clean. He then came outside waving at me, telling me to have a nice life.
Totally shocked!

After getting screwed over by several places in Austin I finally found this place. They did my inspection in less than 10 minutes with no hassle about my passenger window tint. The customer in the lobby even told me she had been going there for years and wouldn’t go anywhere else. Great service from honest people!

I had my truck inspected here last year without incident so I returned again this year. This time around I added a full oil change (filters, wipers, synthetic oil) and had a brake light bulb replaced. The price was extremely affordable and the work was fast. What struck me most though was the amazing customer service. They were very friendly and never once got pushy with upgrades. I will definitely return in the future.

I have taken my vehicles to Kyle Express Care for years, and they always do a great job. Regular customers get coupons in the mail and they have frequent rebate specials throughout the year. I go there for regular oil changes and yearly inspections and the guys are always friendly and quick, only recommend truly needed extras, and never make me feel uncomfortable as a female. I have encountered a few jerky customers in there at times (that’s what happens in service and retail!), and I have never seen one of there guys raise their voices or be anything but polite in response, even to a truly difficult customer. My money is hard earned and I value customer service. That’s why this shop is the only place for my vehicles’ oil changes. Nice plus is their waiting room is clean and they have coffee.

This is my primary place for oil changes and inspections. Service is almost always good and I’ve never experienced any mechanical issues as a result of neglect or error. Probably had 30 or so oil changes performed and a dozen inspections.

I went in to get an oil change and inspection. They told me I needed new tires before it could pass without charging me. I went and got new tires and it passed. They were cheap and fast. Today my wife went to get an oil change. She thinks the tech’s name was Justin. My wife is a young lady and neither of us know a lot about cars — but for some reason people try to upsell her and rip her off at mechanic shops a lot. Not Kyle Express Care. They did exactly what was asked and she said they were quick. This is where we will go first for all of our car needs in Kyle.

I get all of my oil changes and inspections done here with no complaints. All of the employees I’ve talked to have all been really nice. They don’t throw random charges at you and if they suggest any extras or upgrades, they’re not pushy about it.
As to their professionalism and friendliness, I once had one of the employees offer to air up my tires after seeing my frustration that someone had parked in front of the air pump at the gas station. Good place.

After another local place told me they just took their last customer, I got my phone out and Unilocal!saved the day again! This place was more expensive (which I knew in advance thanks to another Unilocaler), but since I wanted it done that day, I gladly paid. They were fast and friendly (and cute)!

I recently visited on jan 19^th *INV8324*
a customer of this establishment for many years since it opened i went to have the oil on one of our cars changed and a state inspection performed .
after the service was performed and i was presented with a bill .
i gave the clerk a token *issued by them and punched for each oil change, when 5 are punched a *free oil service * is performed, bonus for regular customers
the store employee informed me the store no longer honored the token as it was *under new management *.
i asked why was i not informed of this BEFORE THE SERVICE WAS PERFORMED and i didnt see any visable signs .name change exc as to new owner ‚
the staff was mostly the same as ive always seen there .
i asked dont you think you should honor previous discounts as they were earned by regular customers like me and i had no knowledge as to the chance in terms if here is a NEW OWNER he bought the goodwill with the store with includes regular customers this is a way to lose them
the token has no experation date
no was the reply
what a way to treat loyal customers not only has the token been discontinued but the price has been increased and the windsheid sticker $ of next time has been reduced from $ 3 to $ 2 .
BUYER BEWARE
if you have some of these tokens in your possesion and you are due a oil change GO SOMEWHERE ELSE
many places in town do oil changes at a lower price and dont cheat you out of a earned discount.