CVS Pharmacy

Service is problematic at times. Staff is very nice, but are overworked. Don’t know if it will improve. Will give them one more chance before crossing off my list.

This pharmacy DRIVES ME KAH-​RAZY! What is with them calling you all hours of the day or night asking you if you want something refilled? I believe I know how to dial a phone or drive to the joint if I want something refilled. We were recently trying to enjoy our 28^th anniversary dinner when my cell rang and it was non other than CVS pharmacist asking me if I wanted something refilled. REALLY?
If our insurance didn’t insist, rather, FORCE us to use CVS, we’d go elsewhere! I HATE, HATE, HATE to be pestered by ANY company! I’m smarter than the average bear and I know how to get something refilled if I want it.

I have noticed this place getting increasingly better.
Hoping to move to 5 stars soon!

Ugh! I HATE this pharmacy!!! When they didn’t have 2 of the 3 prescriptions I needed filled for my very sick toddler at home, I was told I was out of luck. I would need to make my own calls to a list of pharmacies and find out who had the prescriptions in stock. Then, I would have to report back to the CVS pharmacist so she could forward my scripts elsewhere. NEVER, in my life, has a pharmacy asked me to do there job. The lack on concern and customer service is absolutely appalling. After many back-​and-​forth calls between the Dr office, the pharmacy and back to the Dr office resulted in all 3 scripts being filled at 3 separate locations. That’s okay. I can deal. Where things went even MORE wrong, was when sent my dad the next day to pick p the prescription CVS had just called to inform me was filled. When he arrived, chick at the counter tells him that there is NO prescription for my son and that, in fact, there NEVER was a prescription called in at any time for my son. When I spoke to her directly and told her who I spoke to the day before and informed her of my confirmation call, she just dismissed it with, «oh. well, i dont have anything.»
Do NOT take your scripts here. Drive the extra 10 min to Walgreens. They’re better equipped, much nicer and at least pretend to be concerned for your well being.

Remember Eckerds? They wouldn’t put up with this crap at Eckerds. Oh girl said she would special order my dying grandmothers cream… I was told it was some strange computer error. I had to wait in line for 35 minutes to find out that they did not have what I ordered.
The little gal behind the counter kept telling the line of folks that she was trying to get the manager to open another register but the manager wouldn’t do it.
I called the manager and they had no answer as to why this store is consistently one of the worst in the chain. I called the location on Mockingbird and they ordered it for me.

Pharmacy staff are incredibly friendly and quick. I am finally getting my daily pill in a 3 month supply for the first time in 10 years per their suggestion! Other pharmacies kept me on monthly refill with same insurance. Auto-​refills make life easy. Love you guys & gals at CVS!

I went with my mom to have her RX filled. Has Tricare and had to move from Walgreens to CVS for one-​time fills at the beginning of the year becuase Tricare dropped their connection with Walgreens (boo!). Pharmacy area was messy, techs had NO personality, didn’t ask if she had insurance and were quite put out when she asked if that was with her Tricare because she just assumed drs office told them. Then curiously the Tricare site was «down» so her insurance couldn’t be verified. They really didn’t seem to care.

when you call to have a prescription filled you expect it to get filled. not the case here. i know people get busy and things happen but to be told someone just forgot. not acceptable. nor do they return phone calls.
bye, bye cvs.