Pep Boys

Worst customer service experience, especially from a manager! About three years ago I bought the lifetime warranty on my brake pads. I’ve been having trouble out of them so I brought the old ones in today to exchange for new ones. The manager told me he could not find my information in their system and the part I had was not a Pep Boys part. I called the Corporate office to try to get resolution, but was basically told it is the store manager’s discretion if they want to honor the warranty. This is not the first negative experience I have had at this location, but it was definitely the worst. I will not be shopping here again.

They say a good mechanic is hard to find. Well I think you can stop looking once you have arrived here. I’ve been having my car serviced here for several years and they always do excellent work. They will take the time to literally show you what is wrong with your vehicle and give you different options. On this particular visit, I had an unexpected emergency. They were able to take care of me right away. I explained what was going on with the car to Thaddeus. He offered very helpful opinions and discussed the problem with the tech, Jammie, who later took me back into the work area and pointed out my issues. The car was fixed quickly. Also I want to say that Thaddeus was extremely helpful in finding the right solution to fit my budget.
I feel that both employees not only did their jobs, but went above and beyond in keeping me highly satisfied. The store is open late to accommodate those of us who work until 5. An appointment is recommended, but if you have an emergency, they will do their absolute best to fit you in

Took my car in for an issue with the transmission. $ 1000 later, took my car home. The next day, the same problem presented it self. Took it back to Pep Boys and they admitted that they did not touch transmission. They «fixed» the issue for an additional $ 150. A week later, same problem. Took it to another mechanic and they had to replace the transmission. They said it was probably Pep Boys fault since they had flushed my transmission and this was not something you should do on an older car. When I showed him my bill for the $ 1000, he stated that half of what was done wasn’t related to my transmission! BEWARE!,