Autumn Care Assisted Living

I placed my mother here early in 2014 and I would fly up each month and stay in her room with her for a week or more at a time. The care she got borders on neglect. I am a retired medical professional (doctor) and I watch for everything. She was only getting one shower a week. We paid for 3 a week. No one came to check on her during the night or day and she fell and was not found until over an hour later, on the floor. On two occasions, she fell and hit her head. A fall report was not made and a nurse (LPN) did not check her out. I bought her new sheets and put them on her bed. They were still on there without having been washed and changed, 30 days later. Her clothes were stolen. Cash was stolen. Even her costume jewelry was stolen. Mother lost almost 14 pounds right away. The residents are only given a sandwich and soup for supper at 4:30 in the afternoon. They are not fed again until 7:30 am the following morning. Mother is diabetic. She could not go that long without eating. There is no RN on staff. There is only 1 caretaker at night for 46 residents. There are no screens on the windows, which is a violation of state law, because the owner Mari Falk didn’t like the way they looked. On 2 occasions, mom was not taken to doctor appointments even though a transportation request was filled out and filed. They are supposed to clean the residents’ rooms every week and do laundry and change linens. On one trip I had to do 4 loads of laundry myself, go down to housekeeping and borrow the vacuum cleaner each visit I made and clean her room and bathroom myself. It was filthy. There was dried feces in the toilet. The shower head in the shower was broken. I asked several times for a room key so mom could lock her door when she left her room and was never given one. The nurses stopped taking her blood to monitor her diabetes because the battery ran out on her glucometer. Instead of replacing the battery, they just quit monitoring her. Her blood sugar was at 233 when I arrived on my last trip. She could have gone into a coma and died. The kitchen and staff knows she is diabetic and that she is controlling it without insulin and with her diet, and they still gave her high carb/​high sugar foods to eat. I watched on resident in a wheel chair who was suffocating when her tube failed on her portable oxygen tank. I alerted Mari Falk who asked me twice, «What should I do?» I told her twice, «Call 911.» When it was clear to me that no one knew what to do for this woman, I said,“I am taking over” and wheeled the woman into her room just 20 feet away and had her hooked up to her large oxygen machine. The owners Mari and Peter Falk do not care about the residents. They put their son, a recovering drug addict, on staff where medications are within his reach. l do not want my mother’s meds shortchanged. Doctor’s orders were not always followed by the LPNs on staff. They are caring and well intentioned, but overwhelmed. They are short staffed but the Falks will not hire more people. One night I heard a male resident coughing and choking for over an hour and no one came to see about him. The caretakers are for the most part caring people but they can’t handle the number of residents there and the LPN has to assist when it comes time to getting people to the dining room and serving them. My mother’s requests were ignored by Mari Falk who claimed she could not accommodate moving mother back to her original dining table. Mom is light sensitive, wears dark glasses and was put at a table where the sun was directly in her eyes. I asked for her to go back to her original table due to a medical need and was denied. Each time I went, I noticed mom’s new clothing had been stolen and I’d go out and buy her more clothes, only to return a month later to see they were missing from her closet again. Frequently mom would call me at home at night and tell me she was still hungry, so I’d call Dominoes and have food delivered to her. I finally had to go to her physician and have him write orders to have her fed more. He and mom’s other doctor were very concerned at her rapid loss of weight. I am moving my mother out of Autumn Care Assisted Living in Farragut/​Knoxville next month and flying her back home (a different state) to live with me. If you love your mom or dad, please do not place them here. It is so bad that one of the staff members gave me a written recommendation of 2 other assisted living facilities that they recommended. Mari Falk is a CPA. She is not a health care provider. She only looks at profit margins. She does not care about the residents. I had to give 30 days notice and will get my mother out of there as quickly as I can arrange for her move. I am a retired health care provider (doctor) and advise you to please find someplace else and make sure you monitor your loved one’s care. I have filed complaints with the state of TN. Peter Falk is now building Signature assisted living facilities and is their CEO.