Rooms To Go Furniture Store – Osceola, Kissimmee

WARNING!- Do not shop at this store. My account was compromised in a fraudulent purchase. When I verified my statement, the purchase was made in this particular store. Very suspicious since I am very meticulous with my financials and personal documents. This sounds like an inside job. Again, DO NOT SHOP AT THIS STORE.

Sad to say, I would not give them my money based on the lack of customer service I received yesterday. The only person to attempt to be nice was the greeter. After that, it was like I was non existent. The place is overwhelmingly big, and I could have really been directed towards what I was looking for. The staff did not speak, except for maybe one that said «hi.»
Even Family Dollar gives better customer service then this place. It was about 4pm on a Friday afternoon. There were some customers, but no where close to busy. There were employees just standing around «chilling.»
I need a dining room set, bedroom set, and 2 mattresses. I am taking my business elsewhere.
Prices — I should have stayed last weekend just to get the $ 277 Queen and up Mattress sale, because the «sale» this week is alright if you are interested in the hand full of packages they have on sale starting at about $ 500 .
Onward I go —-and not to Rooms To Go!

Spoke with Denise at the store. Shopping experience was rushed, stressful and uncomfortable. I was told they would build furniture on delivery, because i had no intent to build a set. So i bought a bed. It was delivered and left unassembled claiming the salesperson marked it as partial assembly. Then i called customer service and they said there wasn’t even a note about assembly on my file. Then the driver couldn’t be reached to tell him to go back. Serious lack of communication between their teams and no care to please the costumers beyond just doing what they are meant to do. Highly unimpressed.

Make sure you don’t have MIGUEL as a sale REP is very unprofessional, disrespectful and have no sense of customer service. I requested to be help by someone else and PONCE came to the rescue great service, professional, courteous and funny. He really knows his job and help me to decorate the living and dinning room very nice. Thank you PONCE! Waiting for delivery.
The starts are not for Miguel are for the service that PONCE offered to us!

I’m a very patient person, I rarely complain and try to keep a positive attitude but this store in general is quite possibly a joke. The furniture that was delivered to me was used and dirty so of course I sent it back I didn’t make a big deal but after the 3^rd time then there’s an issue. The man who delivered the furniture said we had cussed at him and used the F-​Bomb which blew my mind. I called the 1 – 800 number only for the girl to say and I quote «with an attitude like that I can see that you would cuss». Yes I was upset on the phone but she had no right to say and hung up on me. When I called back she kept hanging up the phone then called this store and said I cussed her out! I’m beyond frustrated with this store and will never do business with them. DO NOT USE THIS STORE!!!

Worst customer service ever. Just bought a new home and wanting to furnish a few rooms picked out or furniture. Was told we would have to waiting on the dining room set till may. Living room set was delivered in 3 weeks which was fine. Was then told after the purchase the lamps to set set would be delivered in January me just got a call now there saying lamps won’t be delivered till July. This totally unacceptable as they should compensate on there error. Should never sold an item then can’t «deliver on».

The usual trip to a furniture store results in you being swarmed by overly helpful staff and pushed to buy things. I had the complete opposite experience… I walked around for 20 minutes waiting (and looking) for someone to approach me and help me. I finally had to seek out help from one of three associates just sitting around.
Once I got someone to talk to, he did NOT help me. I asked a lot of questions and wanted professional advice, and I got the «it’s your decision. Here’s a booklet…» kind of response. Maybe I didn’t look like I could afford furniture or something? I am very confused why I wasn’t receiving help.
Then he «got called to the office» and said he would be right back. He never came back. After waiting 15 minutes, I found someone else.
This woman was nice, but still not super helpful. I wanted a quote I could look over, talk about how long it would take to receive my furniture, but she was quick to push me out the door when I said I wanted to price our some other stores before making a decision.
I wasn’t super impressed with their selection, but probably could have found something I wanted if they had actually walked around with me or helped me.
I’d much rather pay more for Ashley furniture and a helpful staff than a store with rude and useless staff that don’t want to sell me a couch. Lord knows the delivery would have probably been worse!

I started looking for living room furniture at the rooms to go on obt. There we were greeted and had an awesome experience. The only reason we left to go to this store by the loop is because they had a bigger selection.
Below is my experience in the rooms to go near the loop.
I was in this rtg for over an hour today (sat) and not one employee greeted us or spoke to us. I went in with my roommate and our neighbor so it might have been because we didn’t look the part. The only other customers in the store were family’s and older people. I’d like to say it was because the staff was busy but I’d be lying. There were several employees that clearly just walked right by us. It’s sad to say but they lost a $ 1500 sale because of this.

Staff was not overly pushy and the selection was really good!
Lots of sales makes a new living room set under $ 1000 in some cases. Quality seems decent as well.
They carry lines by Sofia Vergara as well so there’s some cute, stylish room ideas.
Check out the kids section! It’s expensive but there are some really fun pieces and ideas.

Popped in for a look around and was immediately greeted by Michael. I told Michael I was just in for a look and he said if I had any questions to not hesitate. While browsing around I found one piece that I may be interested in but all in all I was not too crazy about the selection. Michael asked a few times in passing if all was good, he wasn’t overly pushy like some sales people and on my way out he gave me his business card. If I decide to purchase from RTG, I will gladly give Michael a ring.
Nice store in a good location, I just felt that most of the furniture there was not for my taste.