Goodsell Power Equipment

My husband rented some equipment from this store. They had exactly want he wanted and we super reasonable price and we saved money from having to pay someone to do the work. It’s not Nordstroms by any stretch but they are knowledgeable and fast and fair.

The WORST customer service you can possibly imagine. And with an arrogant, messed up attitude!!! NEVER AGAIN!!!

OUTSTANDING in every way: service, reliability, knowledge or product lines, attention to detail, promptness, professionalism, product line, et. al. Immediate service help at the counter where others might tell me I have to leave my equipment for analysis and (unnecessary?) maintenance. Can’t speak highly enough about these folks.

As of today, there are 6 reviews that are not showing here. I wonder why. Are they bad reviews for this mom and pop business, angry reviews, or full of foul language reviews?
On Monday 5÷11÷2015, I dropped off my beloved Stihl 16″ electrical saw for an estimate. Duaine called me the next day in the afternoon and informed me that it will cost me $ 170.47 including sales taxes, to replace the male cord to the saw. I purchased this saw brand new on 11/​20/​2015 for $ 350.35 including sales taxes and use no more than 3 times. After talking to a few people, I decided to bag it and not spend such large amount to place a part that cost only $ 5.99. Duaine, the hard sell salesman, was not happy. On Tuesday 5÷12÷2015, he told me on the phone there is nothing wrong with the saw after taking it apart. On the day I dropped off the saw, he told me there will be no charge for estimate. Yesterday, when I went into the store to pick up my saw, it was in pieces in a box. I told Duaine I want my saw in one piece and it better be still working. He told me in my face the saw will not be working and I have to pay $ 44.50 to get it assembled and it will take ½ hr. Then, after a few exchanges with me, he said it will be ready today. I left the shop. Duaine called me this morning and asked me to pick up my saw. Today around 3.15pm I went to the shop and asked Duaine to test to see the saw is running. He refused and asked me to get out of his store.
With his attitude and lack of professionalism, I can see why his employees never have any smile on their faces the first time I walked into the store on 9÷20÷2011 to present. Today it will be my last time to shop at the store. I will have to shop for my friendly Stihl store in my community. In this day and age, Owner like Duaine needs to learn about customer service and professionalism. Unhappy employees. Unhappy customers. How are you going keep them stay and coming back? There was this young white girl I used to see since 2011 and she no longer works there. There was this Philippino guy I did not like because he did not treat me well but subsequently he was nice to me because I frequent the shop often enough. The guy with a black mole on his left eye is kind and workable. The black African woman is mostly aloof and don’t expect her to squeeze a smile for you.
Duaine, he needs to take some classes to improve and educate himself on how to treat people with respect and dignity. I hope he is not going to run the business aground with his terrible customer skills. His Daddy surely would roll over on his grave, if he is already dead.

I didn’t like the fact that they charge 50 $ just to look at my loan mower. They said it might take 2 weeks to fix it (eventually, it was ready faster then that) When I was in the store I asked them to show me how to replace the gasoline, the person, who looks like the owner, asked if I have the mechanical skills to do it, when I said I will manage he said he will be with me in few minutes but then he started helping other customers. After waiting for another 15 minutes I have decided to go.

Stay away. This shop may sell a lot of new equipment but they will not service it later. The service department is incapable of replacing throttle cable. They may offer to tune up your mower but you won’t be able to use it without a functioning cable.

I took my mower into the store on a Saturday morning. Staff were polite and professional, and the place was impeccably maintained. They promised an estimate by early in the week and a likely two-​week turnaround for repairs (other places had similar wait times, since now is the busy season for doing lawn work). Instead, they called me a few hours later, told me the problem and the price for fixing it (which was quite reasonable), and had my mower repaired the same day. Very impressed. Very happy customer.

Friendly, knowledgeable staff. Equipment I have purchased and rented there has been all high end and reliable. Nothing but high marks for this company!

We worked with Dwayne, the owner. He is very knowledgeable, professional, and personable. We got a Honda Commercial mower and are so happy with it! Dwayne gave us demos, explained the importance of keeping the mower clean to increase air circulation so the machine works best, and discussed the differences between this and other models.
We have many trees in our yard and this mower has saved us so much time. Not only does it mow, but it can handle thick, wet leaves and chop them to pieces. We’ve used it over the last few weekends and it makes fall cleanup so much easier as my husband runs the mower and I only have to blow leaves on the deck and patio. We used to spend the better part of several days to accomplish the same thing!
You don’t get this kind of customer service or product selection at Lowes or Home Depot. Here you’ll get expertise and be able to see all of the models right in front of you. If you are lucky you’ll also have a professional landscaper or two that will weigh in (as we did). Goodsell is open on Saturdays so this makes it very convenient.

Good guys. Knowledgeable and friendly. Great selection of high-​end lawn care equipment. Don’t expect Home Depot or Lowes prices. But you can expect quality equipment that will last you ten times as long if you maintain them right. Drain your fuel in the winter!

It’s so great to have a local, family-​owned option for garden equipment. They serviced my Mantis tiller, which came back in great working order. We also got a really nice Honda generator, and the switch to hook it up to the house wiring, and are feeling more secure about the upcoming winter! The staff are friendly and helpful… I used the Kirkland store, located in Totem Lake. They can get pretty busy, but will work really hard to satisfy their customers.