Chase Bank

So I was running errands on Friday around 3pm I stopped into the bank because I needed to grab some change since the French Bakery couldn’t break my 100. I walk in and there was a guy in front of me. I patiently waiting about 10 minutes and then I walked up to the desk and I greeted the woman asking how her day was and she didn’t respond just stared at me with this condescending look, I was taking back and then just asked if I could get some change and still didn’t say anything to me so then I said how I would like it (20s, 10s, 5s etc.) and then told me that Chase doesn’t do that… and I asked what do you mean you don’t do that (I had just gotten change from them the other day) she’s we don’t give change, we just changed the rules a few days ago… um what? What kind of bank doesn’t give change? Hello you are a bank?!
Terrible customer service from this woman. Was so taken back and disappointed how this was handled. Definitely thinking about joining a different bank… thanks Chase.

I was running errands in the area and needed to get my bank statements. On a Friday afternoon, the staff were friendly and patient helping me with my inquiries and request. The only thing was a bit difficult for me was parking. However, I was lucky enough to get a parking spot just across street from the bank.

Chase sends out letters and communications that if you keep a certain balance in all your bank accounts, your checking account won’t be charged a monthly service fee. That’s in the fine print. Well, that’s not completely true, per the branch manager (mentioned many times in these reviews) and, if you don’t like it, he doesn’t need your business. I’m sorry but the majority of Chase employees are so impersonal and rude… a complete change from how it used to be. Now you are just a nameless number and you need to pay them to use your money.

Branch: I wish I could give Seth five stars– he was very helpful and nice.
Chase: What is it with random fees and Chase? I switched my account when I found out they were going to start charging to avoid fees. Turns out, they conveniently didn’t switch over a portion, charged me $ 40, and weren’t going to fix it without me going in there. Chase– get your act together please!