Herzog’s True Value Home Center

I really enjoy supporting local businesses and have tried my darnedest to buy here instead of going to the big retail competitors even though the prices are much better there.
However, the last two times I have gone to this store the employees at the hardware counter have been stone faced and completely disinterested in helping me, if not straight up rude. I bought some wood and they seems annoyed because I didn’t already know the sizes they carried.
On Saturday day there was a line (they were having a fall promotion/​sale day) and there was no urgency in assisting anyone in the line. One associate seemed annoyed by having to answer a product location question.
It doesn’t make me want to support the local hardware store when this is how my husband and I get treated. Also, the security guard in the yard has been rude each of the few times I’ve had to deal with him, how am I supposed to know which one of the almost identical receipts he needs without someone explaining this to me previously? He needs more one lesson on customer service.
Sidenote: the people in the paint department have always been VERY nice, as well as the girls up front.

I prefer to support small businesses, but Herzog’s has done little to compel me to return.
Cashiers have been okay, but overall service has been less than friendly. Staff at the lumber yard even refused to further help a member of my family and walked away in the middle of a question.
What’s going on, Herzog’s? True Value in New Paltz has fantastic service. I know you can do better.