Teavana

The employees here have been friendly every time I come in. Recently they’ve let me have space when necessary and I’ve noticed a cleaner look, too. Clean, friendly experience, knowledgeable staff that gives you space when needed? Yes please.

5 stars for quality of tea but only 2 stars for shopping experience. I went in to get my regular green tea and a couple accessories. The salesperson offered me another kind of tea to ‘sniff’. It was fine but too expensive so I said I would stick w my regular green and asked for 2oz bag of it. While he was getting the tea measured I browsed around in the store and bought a few other things. I was charged more than normal but there were a few nice gift items so I didn’t think much when I was paying. When I got home, I realized he had sold me the expensive green tea instead of my regular. What a scam! So after that I never set foot in a Teavana store again. I still love the green tea — I just buy it online and try to stock up when they have their 30% off family and friends promotion.

The loose tea can get expensive,
but I love getting ready made teas, pretty wide selection, always something new and they let you mix to make your own concoction, always comes out perfect!
The staff are the nicest people around. They remember me when I come in and remember what I like :-)

To be exact, this review is for store # 1021, the one across from the Lego store in the King of Prussia Plaza mall (160 North Gulph Rd). I visited this store twice, and in both of my visits, I have to say that the experience was very bad. The staffs were nice at first, but once they realize that you are just browsing, their attitude change. What irritated me the most is the so called store manager /​owner, whoever that guy was that is «in charge». He is arrogant, has an attitude, and is a smart ass. I agreed with some of the previous reviewers, that I am surprised that they are still in business. All I can say is I won’t be spending a dime in your store and will not recommend your store to anyone.

This review is also for the Teavana at the Exton Square Mall, FYI. I never post negative reviews, so you know this had to be awful.
Dear Teavana:
You should change your name to Teasanity. Between the overpriced tea, the pushy sales people and the snotty store manager I am baffled as to how you stay in business. If the tea was really that good, you wouldn’t need to work so hard to sell it. We loved the free sample, decided to buy some tea to take home. I wanted to do something nice for my amazing daughter. We didn’t realize that what we tasted was a mixture of two teas. Fine, just mix them for us, right? No. The girl dished up TWO seven dollar tins of a quarter pound of TWO different teas. The whole time she was trying to upsell us on tea cups, tea strainers, tea this and that. I kept saying no thank you, just tea please. With the cost of the first tea after she weighed it at $ 50.00 I choked at the price. No, thank you, that’s just far too much money. I can’t spend that much on tea. She offered to scoop up less, and I said okay. What I didn’t realize was that she scooped less, but then scooped that much of two different blends and sold us a half of a pound of tea. When she said the total was $ 65.00 I was shell shocked. I didn’t want to upset my daughter, so I just paid and left. We were both so upset about the experience that we decided to return the tea. We had to go to King of Prussia Mall the next day, so we took it there. The manager was snippy, rude and accusatory. He had the nerve to ask me what I was doing at King of Prussia? Uh, shopping. Duh. I will NEVER enter Teavana again. What a rip off.
Cheers,
Madge

The manager at this place is completely unprofessional. He disrespected me because I needed to process a return from the SAME DAY, with the receipt and everything still boxed. No professionalism… I felt attacked. I’ll never go back or recommend this place to anyone

Horrible set up with only one person of 6 making tea. Walked out without tea after 15 min wait and barista who complained incessantly that he had lots of orders. Are all the locations this bad? Set up geared to selling gadgets and no serving tea lovers.

I’m SO glad others made comments about the pushy staff. I thought maybe I was just an uneducated toothless hokie that looked like I knew nothing about tea except Liptons.
First, I will admit I am a new tea enthusiast. I’ve just branched out from higher end «sachets» to loose tea. I got a great tea pot and have been buying tea on Amazon. I saw lots of the tea on the site is actually sold by Teavana so looked for a store. I’m not far from KOP mall so was so excited to look around.
We walked up and the door to the store was totally blocked with people. At first I thought there was a line, like a Starbucks or something. Then I realized, a little too late to run, TWO sales girls pushing tea samples like crack on a few really confused mall walkers. My husband and I pushed through and of course, got accosted by them with the samples. I’d love to try new tea, but I’m just getting to know loose tea and know better to shove my face in a bunch of yummy teas just because they are there. It would be easy to spend $ 50! So I stick to Jasmine Pearl green tea and a simple English breakfast, to be safe, but figured I’d check out Rooibos (sp?).
After shouldering our way into the store, thinking we were safe, a girl (I swear to God) jumped out from behind a case and asked us if we drank tea. Um. yes. Oh, then have you tried loose tea? Um. yes. Then I said, of course, I’m just looking around right now. Then I got the barrage of questions… what are you looking for? do you have a proper tea pot and cups? did you see our tins? did you want a sample? OMG I ran. I looked at my husband wondering if that really happened. I don’t consider myself a particularly friendly looking person, so what invited that? :)
THEN I decided, okay, we’re in the Plaza, lets go to the Court and see what’s what. I peeked around to see how many tea snipers there were and was spotted. We literally were on the OTHER SIDE OF THE MALL and he chased us. Our fault for making eye contact I guess.
What a shame about the staff. I have no idea, but I assume they work on commission? If not, then they are REALLY friendly, but no less annoying. Pretty dumb though. I’m the dumb ass who drops mad money on dumb stuff I don’t need all the time, but they’ve ruined that store, both the actual store and buying anything from Amazon. I’m now waiting for someone to show up to my house knowing my address from the online purchase. Keeping my dog close.

Friendly staff? Most definitely
Overpriced? You betcha
I go here for tea for my mom mostly because it features interesting flavors. I wouldn’t go for any one else due to how overpriced the place is.
I was here on Sunday just to get a few ounces and the sampling was delicious. However, the person we had definitely did not know too much. Turns out it was one of her first days. Bless her though because she was very sweet and encouraging. In a few weeks with her enthusiasm, she will definitely be a great asset for them.
If you are a tea fanatic, come here. If you are so-​so on tea, I’m sure you can find better options out there

After three visits my impression is that the staff is invariable annoyed by having customers.

Went in there on Saturday with the hubby knowing I needed a refill on my German Rock Sugar… had a coupon for a free cup of the strawberry champagne tea… and 10 bucks off a purchase of 30.00… well I got the sugar .the free cup of tea. almost made it out until they waved that new blend towards the hubbs and me… that strawberry cream blend… so my hubbs fell for that one. tsk tsk tsk… told them the minimum 2ozs
and they slipped me 2.5 ozs. not mad until I got home and made it… yeech! I just spent 15 bucks for Koolaid! I ‘ll put it in a tin and figure something out. make it an iced tea with rosemary or something… Oh well. maybe next time!

I am writing this as I’m leaving this Teavana — I just had the WORST experience with this salesman! Honestly — I’m so appaled — I *had* to write on this now.
I walked in and explained I was looking for tea for a lady who I’m staying with as a thank-​you gift. I should have caught this pushy dude’s name — he instantly introduced the most expensive tea — 22.00 for 2 oz! They smelled great — but with myself and my band going out of town on tour… I was «balling on a budget», as I politely explained. I told him that I wanted to work with $ 10 each — his attitude completely changed. He grabbed the Mandarin for $ 7.80 I believe — I wanted to get two, but just couldn’t justify two teas (PLUS the tins at $ 7 a pop, which he *insisted* I get) — for almost $ 40. No thank you.
As he rang me up and bagged my tea, I said «thank you»…he shoved the bag across the counter and said «yep» — then went to mess around with his buddies at the entrance.
Having worked in retail for most of my adult life (matter fact, I am a former employee of Intimacy in the same mall), I know that selling products takes a little craft. But it doesn’t take being RUDE, forcing the most expensive product down your throat first and then scoffing when your customer states they can’t afford it, and practically pushing them out of the store. It’s a shame — the tea’s awesome, but if all employees are like this — I’ll be making my purchases online.

Still a good experience and guess what! There’s 75% off certain teas right now!
They can be a bit pushy when people come in and ask to see certain things (and keep reminding you since everything is über cheap, you should get lots of it!) As long as you can stick to your guns like I did, you’ll do fine.
I scored $ 140 worth of tea (plus 2 tins) for a mere $ 36! So if you like their tea, but aren’t a fan of the price tag, try to get in there before the sale ends! (Sale does not include all teas though!)

My friend recently suggested that I should start buying my tea from here and swore by it, so I thought I’d give it a shot.
I agree with the other comments about the pushiness but if they see that you are knowledgable about your teas and have a good idea of what you want, they back off.
Overall, great luxury tea. So far, I have tried their peach berry jasmine sutra green tea and it’s great.
I would suggest getting this tea for special occasions, days you want to treat yourself, or for parties/​when you have guests over. It is a tad bit overpriced for every day use.

They are so PUSHY. You can never shop here because all they want is ALL THE MONEY YOU HAVE. Leave me alone and let me shop. Prices are so high compared to any local shop. I will never buy anything here.

Its just tea, damnit. I shouldnt even have to be writing this. But, like many others, I just cant help but expressing myself about the strange environment at Teavana. Hopefully the owners of this over priced, high pressure tea shop will read our reviews and change things around… As soon as you’re in the shop, there is someone up your ass. It looked like they had a vast assortment of tea, but the dude pretty much made me get the one that obviously made him the most money. So I have some tea that I did not choose, and now he is heaping scoopfulls into a canister I did not buy… my initial bill was like 90 $.i manged to talk him dowm to a smaller size and less tea, all the while feeling somewhat unempowered and used.i.was then whisked to the register and in a state of confused apprehension paid my 33 $ for a very small amount of, what they call tea, but its loaded with dried fruit. I feel lucky have gotton out of there spending only 30 $, but the whole experience was strange and manipulated… I have learned a valuable lesson though, DONT BUY ANYTHING FROM FAKE, SELF MOTIVATED PUSHY SALES PEOPLE
Avatar Meher Baba Ki Jai!

I used to hit Teavana for tea a few times a year when I lived in the area, but since moving to Center City 4 years ago I mostly stick with closer options. I happened to be back in KOP for shopping last week and decided to restock on tea. I remembered that Teavana had a delicious rooibos chai blend and that I’d also enjoyed the components separately, so I decided to see if I could get the same.
I walked in and, instead of looking at the menu, told them I’d like a rooibos, a chai, and their rooibos chai blend. I got confused stares. I tried again. I mean, I know those are general categories of tea, but I am absolutely sure that rooibos and chai are types of tea any tea purveyor should know. I hedged. «Maybe you don’t make that blend anymore?» A woman down the counter looked at me and said «we haven’t sold a plain rooibos tea on its own for like four years.» Well, lady, I haven’t been to your store in 4 years so that would explain that. And thanks for the snooty attitude.
Turns out they didn’t have a plain chai, either. They did still have the rooibos chai blend (… which leads me to wonder why the hell they can’t get the components separately?) so I ordered 2 oz. The girl who was helping me poured 6 oz. into a baggie, weighed it, poured some out, weighed it again, and asked me if 3 oz. would be OK. Really? You are too damn lazy to pour a single ounce of tea out of a baggie and into a large open-​mouthed container?
The tea is wonderful, but the attitude left a bitter taste in my mouth.

I love tea, especially if it is of excellent quality. The tea here is overpriced for the quality. The dragon well longjin is quite mediocre, in particular. The other teas are pretty creative and worth a try but only that. I mean, it’s over $ 20 for a half pound!

This place is entirely too pushy!!! My bf and I love tea, and we usually know what we want and/​or what we like. I didn’t like their approach in this store at all. which is to talk to you as if THEY are the experts and YOU know nothing!!! LOL
The woman in the store tried her damndest to sell us the entire overpriced store!!! We already knew we wanted African Rooibos tea. Well, then she brought us sample after sample of different teas! And then she wanted to sell us the biggest size she could, and then a TIN versus a bag, and then of course tea bags, tea makers, kettles, sweeteners, and mugs,…lol. Lady, please! It’s TEA, for crying out loud.
My advice… have a price in mind that you want to spend, and stick to it. Otherwise, you could get sucked into their sales pitch and end up spending waaaaay too much money.

I love this place too.
It is definitely one of my top tea stores — along with Lupicia.
I cannot believe the different varieties of teas they offer.
It’s more suited for Americanized taste buds whereas Lupicia is more exotic and more authentic. But I’m not complaining.
Their Rooibio teas with caramel — soooooo yummy.
I still have their takeout menu — it’s a little booklet and very informative of what’s in the different teas.
The service is helpful & eager to inform (although quite a young staff but then what do you expect at a mall? =)