Sears

Hate when I’m right, this Sears is now closed. They have NOT moved, they closed. Dicks Sporting Goods in now in the location Sears used to occupy. Looks like the end is near.

Came in this morning for a new vacuum cleaner. The store gets 2 stars for its selection. It’s the only store in the area selling more than 1 canister vacuum cleaner!
That said, we spoke to about 4 people today. While looking at vacuums, an associate walked up to us commenting on the vacuum cleaner we were looking at. When we asked a question, he suddenly was busy doing something else. Why interrupt us in the first place then?
Another associate had time, but wasn’t very knowledgeable, and so he forwarded us to another associate. This woman didn’t look representable: clothes full of pet hair, greasy hair, etc. I didn’t get the impression that she was more knowledgeable than the previous guy.
When we decided to go for our first choice, the checking out process began. It was lengthy and frustrating. The lady made a few mistakes, and the lady standing next to her was an elderly woman who shouldn’t be working at all!
Pick-​up was a hassle. The machine that scans the receipt couldn’t find our transaction, so there was a bit of waiting here too.
All in all, love my vacuum cleaner but it’s definitely challenging to shop here!

4 stars for a sears. Staff is always friendly and helpful. They are always smiling and seem to genuinely enjoy their jobs. In the end, it’s a sears so not people first stop to get household items, but they have a wide variety and they have those closeout deals every once in a while that totally make the trip worth it. They also recently updated their checkouts and kiosks to give a more modern feel which is nice

Wow, made out like a bandit in their clearance section! Managed to get several outfits and paid under $ 20 for the whole lot… granted, I probably wouldn’t have bought it, if it was more than that.

Auto Center: Two hours on a Tuesday for an oil change and an additional 45 minutes in line to pay for it. Thanks Sears.

We were looking for a replacement bulb for an unusual lamp. We found it on a Sear’s website. We didn’t order it just then. The next day we happened to be in the mall and passed Sear’s (where I have purchased my glasses, etc.) so we just stopped by to see if they happened to have the bulb in stock. The assistant in hardware said they didn’t carry bulbs. Fair enough. When we were about thirty feet away from him he proclaimed loudly and sarcastically (for I’m not sure who to hear but us) «Who comes to the mall to buy light bulbs!?» We went to Home Depot and found what we needed– Sear’s has lost a customer– online or off.

Avoid this store if you’re in the market for applicances. If you read one Consumer Reports article, you will know more than 90% of the sales personnel. I ordered a Kenmore refridgerator and stove which were to be delivered today. After numerous emails and automated phone calls from Sears saying BE READY, MOVE ALL FURNITURE AND PICTURES ON THE WALLS, REMOVE ALL FOOD BEFORE WE ARE SCHEDULED TO GET THERE, I took off a day of work and did all of the above. The delivery people arrived with a gas hookup cord, NO appliances. Oh well, they said, we’ll send you a $ 50 Sears gift card in a few weeks… they say they’ll deliver in six days, didn’t realize they didn’t have the applicances until this morning. What a disaster these people are. The delivery guy says this happens every day and he’s left to deal with us irate customers.

Stopped in to buy a t-​shirt. was asked for my phone number. told them I did not want to give them my phone number. was asked my address/​zip code, told them I did not want to give that information out. After 5 minutes of arguing with them about me not wanting to give my personal information out I left without purchasing the item. will never go back.

Just stopped in while at the mall today. I hadn’t been in awhile so they’ve changed it around a bit.
They had a huge clearance section (juniors) while I was there full of pants (jeans and dickies), prom/​semi formal dresses (some only $ 11.99), and some business casual stuff (vests, pants, and skirts). And they were all an additional 30% off the clearance price so I scored a cute bandage skirt for $ 6.99!
I’m not sure if I’d pay regular price for most of the stuff they sell, but the clearance prices can’t be beat!

A Sears isn’t going to be too different from any other Sears, but this multi-​level one is one of the nicer ones I’ve been in, they have a slightly nicer selection than others likely due to the upscale King of Prussia mall cachet.
The upstairs section tends to have more interesting stuff (electronics, kitchen, etc), maybe because more people are coming in from the parking lot, but anytime I am downstairs I am just looking to get into the mall or get upstairs and get out of there.
Customer service was typical Sears, friendly enough but not crazy good or crazy bad.

Oh, how the mighty have fallen.
At one time (now on the quite distant past), Sears was the Amazon of its day. Alas, not any more.
Sears product selection is fair (varying with the type of product). One area in which Sears continues to show some strength is hardware. Many of their tool offerings are still manufactured in the USA.
Prices are likewise fair. Some are quite competitive for a brick-​and-​mortar store, others less so.
Sears single biggest failing is service on the sales floor. I have seen sections in complete disarray (which I pointed out to a salesperson while asking for help locating an item), only to remain that way a week later when I returned for something else.
Sales people themselves are a mix. A minority are friendly and helpful. A large fraction of the rest are just punching the clock. A small number (obviously driven by commission) are frighteningly aggressive. During a recent visit, one salesperson was so pushy, that we left the store just to escape and ordered the item from Sears on-​line. He actually shouted after us to come back to him later, so that he could score the commission!

Seriously BAD service here. Here’s the thing…
You pay for what you get right? (well not always because I have paid less and had great service/​product) Anyway, at KOP (King of Prussia) Sears Auto, the prices have been very reasonable for general car services. Oil changes for $ 15, and tire installation for $ 16 a tire. We dealt with Mark (decently nice but tries to do too much at one time) and someone names «Nas» who is just awful at customer service and has no idea what’s going on. Nas also insists on yelling at other employees in front of customers.
First, they are very bad at actually ordering your tires (ended up calling the supplier after Sears told me they would be of stock on my tires for months because the supplier had a shortage. The supplier said they HAD them in stock so after telling Sears, they got them).
Second, they never called when they said they would to let you know your tires came in.
Third, when they say an oil change will only take ½ hr, they really mean about 2 hours. And if you’re getting other services (like tires put on), you best be expecting at least a 3 – 4 hour wait.
So the moral of the story is, go here if you have the time and patience. Just make sure you’re keeping your order straight because you know they aren’t.