Lord & Taylor

Do NOT trust L & T shipping. I paid to have two day shipping and when the item did not arrive they told me they have 48 hours to first «review» the order. Omg, who does that? We all know that would never happen with Nordstrom and certainly not Amazon.
Worse was that they did nothing to help make it right. I had 12 women’s depending on me for a 50^th birthday gift. I would have settled for picking up a similar item in the store (still a hassle) but they were completely unsympathetic. Lesson learned.

After getting an incorrect sku number from your Boston store for a previous purchase I attempted to order on-​line only to find no physical size information on white gold hoop earings and your 1 – 800 line was also as useful. I plan on never buying anything from Lord & Taylor again.

I just fell in love with Lord and Taylor. I found my size on the second floor and I love this specific section of dress wear! I added some pictures. Tag prices are but high but sometimes you gotta pay for good quality items. Will be back when I have more bling bling! Anyone wanna go shopping then– hit me up! Hahaha.

Lord & Taylor is a hidden gem. The best petite department in a department store. Great sales & great service!

Very Upset and Disappointed with Customer Service
Had issue with an item not being placed in my bag after buying several outfits in the children’s department. Called later that night to report this. I expected a cordial response and a message to let me know that the item had been put aside for me.
Finally, after many calls and attempts to reach a sales associate in the children’s department, I reached a female sales associate (who was working in children’s dept,). She listened and then stated, «Perhaps you lost it on the way to your car.» She then indicated that she was not familiar with this item and that it was non-​existent. I informed her that I had the receipt with number of item … and I did not lose the item. She then commented … «I am busy and have many people in line waiting for me to wait on them.»
At this point, I was frustrated, and made three attempts to reach a manager. I spoke with store operators — but was disconnected twice, and after trying again, was connected to «someone» — and then left a message for this «someone.» I do not have confidence that I will hear back from anyone.
Lord and Taylor’s has always been one of my favorite stores. The service, at one time, was impeccable — the sales associates professional. This is the second experience this year which has been unacceptable and trying. Love their seasonal bargains — but If you need help and someone to help resolve an issue, the caliber of customer service is either non-​existent, has dropped dramatically — and/​or is well below par. It can be demeaning when a sales associate challenges you with statements that can be interpreted as lacking sensitivity and professionalism.
In all fairness, I do have to add that the two sales associates/​ladies who waited on me earlier during the day were wonderful. However, all it takes is an «issue», how it is resolved — and how professionally people handle a situation to make you want to shop in a store. Lord and Taylor needs to become much more customer-​oriented to regain my trust and business.

I honestly didnt have much experience with the sales people, but I have to say that I really love the spring dress sale! Sooo many dresses and so cheap! (Not just for Lord & Taylor but anywhere). And, while it would be nice to see more sales people walking around, I do like the fact that I get my space and there aren’t any overly helpful staff. I prefer placing my things in a fitting room and coming and going as I please as opposed to having someone have to unlock a fitting room (Nordstrom) or keep asking me if I need anything. I got it! I’m a big girl! And obviously buying stuff is easy… Luckily, I don’t need to return anything… But as far as I can tell, all seems ok.

Like the previous reviewers had mentioned, Lord & Taylor pretty much has nonexistent customer service. No one has
ever greeted me or asked for help. It’s usually me hunting down a sales associate for another size or carrying an armload of clothes without anyone ever asking if they could start a fitting room.
I most recently came to return a BCBG sweater that had excessively pilled at the sleeves after a one time wear. Having much success with fit and wear with previous BCBG sweaters, I had only kept the extra yarns and not the tag. Big mistake. The employee could not look up the item even with the receipt and even with the same sweater with a tag on the racks. Actually 2 sales associates said the same thing. No tag, no return. This has got to be the worst return policy especially when the item number is clearly printed on the receipt. The 2 associates said to come back when the manager is back from vacation next week but when King of Prussia Mall is not your next door neighbor, it’s not exactly the most convenient option for the customer. Extremely disappointed.

I had an awful experience here while returning the dress I purchased in my last review. I came in with the dress (had the receipt, all tags attached, and within the allotted time frame). The associate processed the return and then started yelling at me that the dress had obviously been worn and used (a clearance dress, mind you, that probably dozens of people had tried on) and that I couldn’t return it without a manager’s approval. Fine, call your manager.
The manager Joe comes over and says to process the return and damage the dress, but doesn’t even acknowledge my concerns when I tell him how his associate pretty much just accused me of wearing and returning a dress I paid $ 65 for.
Awful customer service with both the associates and the manager. My coworker had a similar bad experience here with a return.
I think some customer service retraining is in order Lord and Taylor!

You might be able to find good sales; however, the associates are very unprofessional and rude. Every time I’ve ever gone there no one has ever greeted me, when I ask for help the associates tell me to wait and then when they finally get to me they claim they don’t have it in other sizes or colors without even barely looking at the merchandise. The worst part about this store is when I went to return a BCBG dress which I payed for in cash I was told I had to return it at one register and get my cash back at another. They made me wait in two lines to get my cash back and claimed there was no other register that was able to give me cash on the entire first floor. Completely unprofessional, not going back.