Shell

It’s a gas station. What else can I say?

The owners of this gas station should not hire people who hate all living things such as fluffy puppies and cute fat babies. On the 17^th my husband and I stopped here in the middle of the night while traveling so I could use the restroom and fill up the gas tank. My husband also wanted me to get a soda while I was in there. Upon entering the gas station the lady working behind the register was staring at me with such hate and anger that I seriously thought she wanted to either kill and eat me or that she had already killed and ate the person who actually worked there and was only posing as the register attendant… She just stared me down without any kind of greeting or even the slightest hint of a smile, regardless I gave her a huge smile as I proceeded to the restroom with still no effort of customer service or human decency on her part. The bathroom was filthy, messy and smelled like something (or someone…) had died. After using the facilities and washing my hands… twice, I went to find the soda for my husband and brought it to the counter. After she helped the guy in from of me I placed the soda on the counter and smiled at her. She still offered no smile and told me, with a smug and irritated attitude, that the register didn’t work right and had to warm up and unless I had the exact change I would have to wait a really long time for the register to warm up. I said no thank you and kindly returned the soda back to the fridge just to find out that the pump credit card machine didn’t work either…

I said pump 9, not 8. Why would you even put it on 8 when there’s no one even at that pump? Maybe if you were paying attention to your job then you wouldn’t be such a rude bitch. Bad customer service.

First time stopping at this Shell. Usually, we stop at the Chevron across the street with the McDonald’s but there was such a long line over there to pump gas. So we stoppped here, while they also had long lines, it seemed quicker.
Went inside to the restrooms too, and there wasn’t a long line, like it usually is at the Chevron. Yeah the restroom is in poor condition, but what do you expect here on I-​5 and in Kettlemen City?
Inside the food mart, the prices are not listed on the shelves, but whateves. The prices are high, but what can you expect? They know they can get you, they know you’ll need to buy things for convience. They know you are in a hurry, so you’ll pay the price.
The 2 ladies working there, were fast and efficient. They were friendly and helpful. This Shell also has a Baja Fresh and Quizos attached with it.

Convenient snacks, convenient location right along the 5 freeway… but horrible, horrible customer service from the staff from the food mart.
Firstly, this is a general convenience food stop, attached to a shell gas station with your basic «on the road» snacks, drinks, and basically junk food. Well stocked and generally a clean place to go if you are looking for a rest stop. There are also two fast food places (Baja and I forget the second one) joined with the food mart on the left side, which is another plus for those looking for some fast food. The women’s bathrooms were decent here with about 4 stalls, so if you were to arrive in a large group (e.g. stopping by for a rest from the Megabus) you’d be waiting in line for a bit, so I might recommend to go to McDonald’s as an alternative.
What really got me here was the lack of customer service from one of the staff. I had wished I got her name, as her service to me was astonishingly rude. I had wanted to purchase some snacks for on the road, and had asked her politely if there was a debit card fee (as I knew arco had such thing with debit cards) and she answered me in such a rude tone of voice that they don’t have such fee. As she was finishing, she was glaring at me with a mean look, which was uncalled for! Her general attitude and demeanor towards her workplace and customers is unacceptable. It had appeared that she had no regards or awareness to how terrible how attitude was. Also appeared that she disliked her workplace very much. But it doesn’t give her an excuse to use that dislike and treat customers badly. There is a need for the staff to have retraining sessions on how to treat customers with respect. I had left the store feeling very uncomfortable and disrespected.
So for the convenience, 4 stars and the very rude customer service, –2 stars= 2 stars. Sometimes, even though the business is decent, the lack of customer can ruin what could have been a good experience.

Regular olé stop on a trip to the central coast! The outside was clean! Trash cans recently emptied. Water was soapy and not dirty. You couldn’t see the prices at the pump though. Looks like the time in the sun has taken its toll.

First thing that indicates whether a place is clean or not is their bathrooms. The bathroom walls are filthy and leaves it less than desirable. The first you notice is all the trash and hand paper all over the floor. Now I understand that it’s not the staff that made the mess but rather the customers doing but staffers must periodically make routine visits to clean up its establishment. You can’t simply clean in the morning and expect the bathrooms to stay functional and welcoming throughout the entire day especially at a main gas station stop for travelers. Not a pleasant stop when you see clogged dirty toilets. With so many gas stations to stop at, as a business, you can’t hurt your business by making your place less desirable to step foot in. Would rather stop across the street at the chevron station next time.

«Las 10 Mejoers canciones de la semana… escucha en vivo… la network campesina… Ya, que no vendras, todo lo que fue, el tiempo lo dejo .» I think that was either Shakira or an old Neil Sedaka song in Spanish on some Bakersfield radio. Drive I-​5 between Los Banos and LA and brush up on Spanglish is what I always say.
Pull over to what seemed like an island of fast-​food, clean bathrooms, trucks and gas stations. Tried the Shell…$ 4.38/gallon for standard gas, Ouch!
Rest up, pig out, redbull up and gas up… vamos al norte!

Had a rousing discussion with the cashiers regarding cold and congestion medication when I stopped by here while driving back down to San Diego. Good people. Good service. That bathroom line to the ladies can get very long but it wasn’t that big of a deal. Those ladies get in and out.