U.S. HealthWorks Medical Group

This place is terrible. You ask them how long it’s going to be prior to checking in. They tell you one time and then make you wait longer. Then when you ask I get the felling the put my file in the wrong place. Avoid this place if you can. I have been here a few times at is on my way home from work.

Very poor customer service, unethical, not proffessional at all do not recomend anyone to use this clinic… employees need to show better care for their patients… who ever manage this place is doing a real bad job and looks like no idea how to run a place like this…

while they were very helpful in the sense that I was seen for my cough, got medications and a note for work, and only had to wait an hour and a half to be seen: there are two things about this particular location that is very disturbing:
1. They have not remodeled this place since the television première of «the brady bunch» the walls, the floors, the counters, all from the 1960’s and the horrible exam table i was on was literally, a wooden table that could’ve been from the set of one of the «SAW» movies, and the plastic baseboards looked as if no one has cleaned them in years
2. VERY expensive for what you’re actually seen for! I just got my bill… they tried to charge me $ 398.00 and attached the CPT code of 99 204 to it, which makes it a «moderately complicated comprehensive» visit (I am in healthcare too, you know) and while i will begrudgingly pay this bill and not be that person who calls and complains, that NP/​PA or whatever I saw knew damn well seeing me for my cough didn’t warrant an almost four hundred dollar bill.
thanks for seeing me for my cough, but please remodel the place and stop ripping people off

I started getting a cold around January 29^th. When it got to be a week and a half later that it was still going on, I knew either I had some crazy mutagen that was going to render me as a new member of the X-​Men or something that wasn’t just a cold. The likelihood of it being the former over the latter was slim, so I figured I’d better go somewhere to get it taken care of.
I find it funny how a lot of people say that they find out that their insurance isn’t taken here after they’ve waited. if you’re going to go somewhere that’s NOT an urgent care or emergency room, wouldn’t you either (1) call ahead or (2) check your provider’s list of included locations and then call ahead? Needless to say, I did the latter and verified first. I was going to go on a Tuesday evening (²⁄₁₀), but at 7pm, they told me the wait time was 2 hours to see a doctor and they close at 8pm. That’s some funny math right there.
So the next afternoon (²⁄₁₁), I called in around 4:15. I was told there was really no wait and their waiting room was like a ghost. I was finishing off at work, so I told her I’d be in shortly, if I could be added to the waiting list, just to expedite my time? They told me while it wasn’t normal, they could do that because of how quiet it was, but I still might have to wait. That? I’m fine with.
I got there around 5:05, checked in, got all of my paperwork taken care of. I got in to see someone around 30 minutes later. There were about 3 – 4 people there ahead of me, some who had appointments, and some who had been waiting for who knows how long for L&I claims. Jon, my physician, was friendly. I felt he was a little quick and cold, but he answered my concerns, addressed my symptoms, and got me a prescription for some amoxicillian and a nasal spray to help everything out.
So that sounds like a pretty good experience, right? Three or four stars, right? Why the five stars?
I took the medicine, and I was feeling awful. I was having every possible side effect and I wasn’t feeling any better – nausea, vomiting, diarrhea. I wished that I just had my cold! I felt WORSE not better.
This morning, 2 days after I was seen, I received a standard follow up call. She was very polite, and I told her, «You know, i was temped to come back by, and here’s why» I detailed to her my concerns about the dosing on the medication (3 times a day with food, but it was supposed to be 8 – 12 hours apart, so that doesn’t make sense for a normal sleep schedule and eating schedule) as well as my reaction. She immediately apologized, said she’d talk to a doctor, and asked what pharmacy was closest to me. I let her know, and about 30 minutes later, she called back and let me know to stop taking the amoxicillian and that there was a new prescription waiting for me at my nearby pharmacy that would be better on my stomach. Jackpot!
Service is everything. You want to be taken care of, especially when you feel your worst. Because I was more than a walk-​in, and they took a few extra moments for something as simple as a follow up call? I’m all over that. Greatly appreciated more than anything! I’d recommend them, but again, call your provider first and make sure they are accepted, and then call and check the wait time if its a non-​emergency situation. You won’t be sorry

This is the most horrible experience I’ve ever had at a clinic. The first day I went in it took 3 hours to be told I can’t be treated there «but we can help you start your process, I decide against it and attempt to leave the office manager called me in to her office and explains why I should allow them to help me start my process she made sense so I agree to make another appointment. Appointment # 2 I waited in the waiting area for 2 ½ hours in the room for 30 min doc comes in ask question and said she has to go review my chart which took another 20 minutes while out reviewing my charts her and the other doctor engage in the in-​depth conversation pre taining to my visit & «why would she come here this just doesn’t make sense we don’t treat these cases», the lady from the front desk was also standing in the hall talking with the doctors and present when the office manager convince me to allow them to start my process at no time did she mention what she had previously witnessed (integrity issue) they also discussed another patience chart notes this I hear through the door once the doctor comes in and I tell her that they were very unprofessional and a violation of HIPAA she shrugged her shoulders and ask «well do you want to be seen or not». This office really need to learn time management and professionalism

Doing this review while waiting. I was sent by my employer here for TB testing. So, I did the walk-​in basis. I came around 12pm, filled out the paper work. I turned it in a little less that 10 mins after 12. Was told to sit down and I will be called by the nurse. Everyone whose waiting has been called in and been gone, even the one that I was ahead of. Now it’s almost 130 and I’m still sitting here. I asked about my turn they just told me that my chart is already in there (inside), and that everyone who was called and left did not need a doctor. So now i’m wondering what are their doctors doing when everyone else left already and didn’t even see a doctor. If I had a choice I would just leave and never come back to this office.
Finally I was called 15 after I wrote the top part, by the same nurse that was calling everyone. What do you know? I didn’t even see a doctor, it was the nurse that did the test. I feel for the nurse with the kind of load she’s getting. But I will never utilize this clinic if I could avoid it.

I came in at 12:10 because I think I separated my ribs, its now 1:41pm and have still not been seen. I kid you not 20 people have been seen before me and they came in after me. This place is horrible. Next time I will just turf it out and see my regular doctor because this is utterly ridiculous. I will never come back.

Don’t EVER come here for an L&I Claim!
Scheduled Appt Time: 12 pm
11:55 — Walked through the door, checked in, filled out paperwork and sat down in the waiting room.
12:00 — Appointment time came… and went…
12:30 — …and went…
12:35 — I start this review b/​c I’m REALLY bored & irritated
12:39 — Asked receptionist if it normally took this long. Reply was «We got really backed up, you’ll be next.»
12:46 — Another person gets called back
12:47 — A 2^nd person gets called back, I marvel @ how easily US Healthworks employees lie
12:52 — I realize that setting an appointment ahead of time makes no damn difference @ US Healthworks
1:05 — I decide I’m never coming back to US Healthworks for ANYTHING unless the Dr. offers me $ 100,000 in gold bouillon & a limo in which to carry it home.
1:08 — A 3^rd person gets called back, & a man waiting to my R mentions that he’s been stuck waiting here (during a different time) for 3.5 HOURS before
1:11 — I finally get called back, no apologies about the 1hr 11min wait.
1:11−1:50 — (see appointment issues below)
1:55 The receptionist tries to schedule me to come back in 6 weeks, I tell her that I’m going to transfer my claim (WA State Labor & Industries claim b/​c I got hurt @ work) to Northwest Hospital in Seattle b/​c it’s close to where I work. They say OK and I walk out.
1 Week Later — I get a letter from Washington State L&I telling me that those rotten bastards @ US Healthworks CLOSED my claim after I specifically told them I intended to TRANSFER IT! Now, if for any reason I have to seek further medical treatment thanks to my work-​related injury, I have to go through all the bureaucratic BS of re-​opening my claim before I can get any medical attention!
APPOINTMENT ISSUES
— Medical assistant tells me that I have to remind the Dr. about the tetanus shot I’m supposed to have (Shouldn’t this be in the chart? Is the doctor so unfocused that she’d miss it? Suddenly it’s my job to act as secretary or risk not getting proper medical treament? WTF? Now I’m really starting to worry about my care.)
— Medical assistant takes my BP wrong (she has her thumb on top of the stethoscope head). How much you want to bet she’s been getting the same BP all day long?
— Didn’t have my faxed bloodwork results

Monica Haines, D.O. & Curtis Uhara, M.D. are wonderful doctor’s. They are very thorough and make sure you get the urgent care you need. i saw Dr. Haines for an injury where another doctor tried to blow me off and tell me I was fine. Turns out that once Dr. Haines had the MRI, I had torn my rotator cuff and require surger. Though the intial wait for a drop in visit may be long, for follow-​ups, they do take appointments so you can get right in.
I would not recommend the physical therapy facility. The services are not so good. They have 1 assistant and 1 physical therapist who try to work 4 or more patients at the same time. They put you on heat, run you through self guided exercises and put you on ice. They do not offer ultrasound, massage or much one on one instruction or guidance.