Social Security Administration

If it wasn’t for the friendly security guards and the smooth system, I’d give this place 0 stars. When my number was finally called I got a gal by the name of Caroline Jones at window 12 and she was extremely rude and disrespectful. After answering all her questions politely, I started to use my phone and she told me that the sign said I could not use my phone, however I’d previously read the sign prior to using my phone and it says you cannot take pictures, but nothing about not being able to use your phone. After telling her that she got very defensive and honestly she couldn’t even take care of my issue, which was simply to replace my social security card. On the way out they have a place where you could leave our comments and I most definitely left mines. I’ve been here many times and unfortunately this has been the only time I’ve had a bad experience, other than that it’s been great!

Rude security!!! Not helpful in anyway!!! Disappointed as a taxpayer!!! It feel like we are in a third world country waiting …

Going to the SS building is always going to be a arduous endeavor. My wife and I went today and there was a long line but we were in and out in 2 hours. Everyone from the security guard to our associate who helped us were both friendly and efficient! I know this office gets nothing but complaints so I wanted to send my positive thoughts

I don’t like those rude security guards. It feels like an east coast city where security is too stringent. It Was So Many People I had to leave because it would of made me late to work. I forgot there was one in Burien. I go to that one instead.

I finally received my February 13^th disability. 2. Visits and 6 calls and a wait of more than 2 months. While I got march and Aprils on time. Wow social security.

I started to fall in line outside the building around 8am. They opened at exactly 9am and made sure the line arrangement outside the bulding was the same inside their building. Take note: i have a baby stroller with me. The guard who was giving out instructions was very polite and cheerful. I can tell he loves his job. We were assisted as it was time to «check in» the social security office. My number was called in 15 mins and the girl behind the window helped me with my application for a new social. She said I’d get it at most 2 weeks from that day. At 9:30am, I was walking to my bus stop already. In exactly 2 weeks, I got my new social!

the lady on my first day going there sent me home asking for lots of stuff, so when i got everything she wanted i went back. the same lady called my number and she asked for another stuff which she never told me about the first time i was there. window 4 ! badddd! i only wanted to change my infants name not even a big change just a small space is needed! she is rude, arrogant and racist!

This was my first time going to this Social Security office and I’m glad I chose to go to this one over the Burien office as I read reviews.
Unfortunately, I didn’t print out the paperwork from online so I could be prepared to get my name changed on my social security card. But the wait was pretty long, so that took up some of the wait time. My husband and I brought our 2 month son with us. About half an hour in, our son woke up and we left his diaper bag in the car. My husband asked if he could just go out to the car to get the diaper bag and come back in. But instead, they told him to bring me up to the counter to get helped so we could get out of there to take care of our spoiled diaper son.
What would’ve been probably a 2 hour wait ended up being only a 30 minute wait. Thank you for accommodating to this mother of a newborn!

This office was VERY quick. I had a list of four things I needed and they managed to finsh all four within minutes and there were ALOT of people there.
Now as far as the number you call for help, I thought it was the local number, but found out it was in another state. Unfortunately, their recording said I would have a 35 minute wait, after 50 I got the great idea to look on the web site to see how late they were open and found out they were closed when I called. Oops! It would be a good idea to somehow fix that huh.

I was pleasantly surprised at how quickly I was seen and all of my questions answered. Everyone was very helpful and kind, and remarkably efficient. Great service.

Easy, quick and surprisingly painless… I went on a Friday morning (which can seem kinda hectic), I was not seated for more than 3 minutes before they called my name. Place was efficient and orderly. The way a government office should be.

Quite impressed with my visit with the social security administration office here.
Any sane person dislike going to such facilities such as this but this particular one was near painless.
They open at 9, I arrived roughly around 830 and there were people/​line outside the door. As I waited and stood in a somewhat we call a line, more people arrived.
A women came around 845? And opened the door which allowed us into the building/​warmth. Bless her soul!
We awaited our turn, caught the elevator to the 4^th floor. Awaited for doors to open, more people came and waited in the back of the line, was informed by the officer of the rules and regulations regarding contrabands, weapons, drugs etc.
Slowly we moved in and here comes the four star worthy. A very polite man greets us when it’s our turn to enter the room, he is there to basically help us determine what type of service we need for our visit etc. again, very polite and NICE.
As we all know/​experience, for the most part workers in such facilities as social security offices/​DMV and such tend to have unfriendly workers.
Nonetheless, he was nice and friendly, you move on, get checked by the officer –emptying out pockets, looking into you bags, checking jacket pockets and so on.
There’s a screen that tells you what number is being served currently and for that they lose a star because its too bad the screen doesn’t inform you which window is serving which awaiting citizen. You have to pay attention and listen for them to call/​reannounce. So pay attention!
The women who assist me with the name change was very polite, nice and professional. I was in and out within 15 minutes utmost once I stepped foot into the room. She took out my marriage certificate out of the sleeve protector and actually placed it back into the protector (many can care less and just hand it back).
Even as we wrapped up my business she congratulated me of my marriage/​name change. I thought that was sweet. She had a smile on her face and looked happy to be there.
Maybe it was still early in the morning and they aren’t burnt out yet? It doesn’t matter, I’m definitely coming back here if I need anything else.

This place was okay for what it needs to be. It a public office that you wait to get legal stuff taken care of. Its clean, and they have monitors that you can watch which makes the wait go by faster I guess.
I went on a Friday, which wasn’t my best idea, but it was an hour wait to get my name changed. The lady who helped me was knowledgeable and didn’t make a fuss about anything.
Just watch out for the people sitting next to you in the waiting room, lots of talkers out there…