The store itself is clean and neat but the staff is hit or miss when it comes to friendliness. I can usually get a smile, but the«bedside manner» is another story. I usually only come here when they have their $ 5.99 sale and usually just for my boys. They don’t have a «Kiddie» seat, only a booster, so my youngest was quite upset he didn’t get the fun kid’s seat like at Famous Hair. At least the stylists listen to what you want and do a great job at it. I can’t complain about my cut.