Fast Track Urgent Care

This place is great – I go there often and prefer it to my general practitioner. Today they removed my engagement ring (I had jammed my finger in a drawer) WITHOUT cutting it off. Their are also friendly and the office is new and and clean. Highly recommend.

This is the second time that I have been to this location and both experiences have been fast and easy. I am actually very tempted to use this Urgent Care location as my primary care physician.
This past visit, I was in and out in 45 minutes and that was with blood work.
This service fits into my hectic, and super busy lifestyle; the polite and efficient staff and very professional service makes for a perfect experience.
Thanks for making me better.

I visited this Urgent Care on January 22, 2015. I just found out today that I have a negative hit on my credit report as a result of that visit and the incompetent office staff that works there. Dr. Jennings was great but the office staff is useless. Fast Track gave the wrong contact and insurance info to LabCorp so the billing was rejected. With the wrong contact info they could not reach me and it went to collections which then showed up on my credit report. Other than my name and social the other info was all wrong. Because it was sent to collections LabCorp is not able to re-​bill to the correct insurance so I’m out of pocket for the $ 461 lab fee. I just started the process of buying a new house and now my credit score takes a 120 point dive because of Fast Track’s negligence. Why make me fill out multiple pages of paperwork with my info on it, scan my driver’s license and insurance card, and then not use it? I’ll never trust this place enough to go back there again and I would not recommend them.

This is more of a public service announcement than a review.
I visited Fast Track Urgent Care to get a vaccine shot. The visit itself was uneventful — I waited awhile, received my shot, paid and left. The issue was with the bill that arrived a month later.
I paid $ 60 on the day I received the vaccine. The bill that later arrived stated that the cost was $ 65, and so I should pay my $ 5 balance. I tried multiple times to reach Fast Track Urgent Care’s billing department; I left voicemails but never heard back. I then called the number on the bill and reached Physician’s Business Advisors and Associates, LLC, a billing company that promises — on their automated answering message! — to «maximize revenues» for medical practices.
When I finally spoke to a person, they claimed that the bill was a automatically generated and was a mistake, that it had to do with how Fast Track Urgent Care had «coded» the service I received, and that she would remove the $ 5 balance.
Now, I don’t want to be overly cynical, but it feels to me like Fast Track Urgent Care and their associates at Physicians Business Advisors and Associates, LLC, are trying to get unsuspecting patients to pay extra money for services already rendered. The innocent explanation is that it was a «mistake,» but I can imagine a scenario where many people simply pay the small balance and these businesses make an extra 5 — 10% on a portion of their patients, and that this is an intentional business practice. I would be very interested to know how many patients at Fast Track Urgent Care (or other medical businesses «advised» by Physicians Business Advisors and Associates, LLC) receive an «extra» bill like this.
In any event, watch out for bills sent after the fact, and don’t just pay them!

I went here for the first time this week when I couldn’t get a doctors appointment for a week. I was extremely impressed with the Doctor, medical assistant and nurse– all of whom made me feel comfortable and were kind and compassionate. I have never written a review before but felt compelled after visiting here.

I’ve been going here since 2012. I go for things like flu shots, a tetanus shot or if I am sick with a virus. Simple things. I’ve always had a good experience. I recommend going during off hours, if possible, so you can avoid a crowd in the waiting room.
It’s much better than going to your Doctor or the Emergency Room, in my experience.

We went there in the evening because my son had a fever, was extremely fatigued and would not eat, despite no vomiting or stomach pain. The provider did a strep test, announced it was negative and then informed me that «this has to be viral and it will just have to run its course». Two days later, after we were unable to get an appointment at his regular doctor (that’s another story), we went to a different urgent care where they were capable of taking blood work and doing chest x-​rays. It turned out he had bacterial pneumonia. I was later told by Fast Track that not all providers are comfortable doing chest x-​rays, so care really depends on who you get. The provider we saw was completely dismissive. I don’t think she could have been an MD. Either way, we will not be back.

This place should be called Slow Track Not-​So-​Urgent Care. Came in for an employer-​required flu shot, and had to wait over an hour for a 2 minute procedure. At least the price was right for $ 19.99, and the customer service was excellent, but the wait was crazy. I’ll try CVS next year.

Have been here twice now– once today, and once about a year ago. Both times, our wait was not horrible– about 20 minutes. A year ago waiting 20 minutes was not bad with my coughing 6 yr old, but it FELT like forever today with my squirmy, bleeding 19 month old. But the dr and nurse were both really nice and took great care of my little guy. They cleaned and glued up his laceration gently and quickly. No one seems overjoyed to work here, but it’s still better than waiting 2 hrs at the ER. Glad to have this place close by!

Fortunately arrived on Saturday noon when attendance was light. Prompt friendly check in, saw the doctor within 5 minutes. She was very informative. Clean cheerful surroundings. Very pleased with my experience and plan to use them again.

I went here to get some lab tests done for a school physical. The place was clean and easy to navigate. The staff was attentive, efficient, and friendly; I definitely felt that I was in good hands here. I didn’t have to wait all that long for the test results – they came in within a couple of days.
Overall, I was extremely pleased with my experience. I’d recommend this place to anyone!

Had I realized I would be charged $ 335 for a 10 minute appointment to get antibiotics for a UTI, I would have not come at all! You can get an appointment at CVS for a UTI for under $ 100.
I called prior to the appointment to determine whether they took my health insurance. I was informed they did take my health insurance. Upon arriving for the appointment, they took my insurance card and when I left the appointment, I was told I was all set. This led me to believe my insurance covered the cost of the appointment.
NOPE.
I received the $ 335 bill in the mail. Awful.
Apparently, $ 235 was charged because I was a new patient. AKA, I filled out a bunch of paperwork that was reviewed by no one. Indeed, I only met with a physician’s assitant for the appointment, so didn’t even see a real doctor.
I’m super-​annoyed because I seriously don’t have the money just lying around to pay for something I thought was free!

Writing this as I approach my 2 hour wait. It’s ridiculous. I’ve been here before for minor checkups. I walked in today to make sure I didn’t fracture my foot.
I came in exactly at 6:17. 2 patients were before me. I waited 15 minutes before I got my vitals taken. Then in the room itself I’ve been waiting more than an hour and a half. I know the hours are convenient but they need to step it up with the wait time and actual doctor time. Of course i waited so long to be seen a max of 10 mins.

I’ve not really been to a walk-​in clinic before, so maybe my expectations were a little low, but I would say Fast Track was pretty decent. The waiting room is clean and well maintained (no hand sanitizer at the check-​in for germaphobes). The receptionist wasn’t particularly rude nor welcoming, but she was prompt and dealt with phone calls and the people walking in efficiently. The nurse was very good, and the doctor (Dr. Ali) was thorough with her questions and the tests she ran. I felt they took adequate care of me, considering they had no indication of my medical history and I would absolutely recommend them to anyone who finds themselves in need of their service.
One note to mention, the walls of the exam rooms are paper thin – I could clearly hear the conversation between the doctor and another patient. I put my earbuds in out if respect, but I hope they would look into a way to mitigate that.

Still terrible, yet still operating. It’s a shame.

Me and my wife went there because she wasn’t feeling well and, thankfully, the doctor said that she wasn’t pregnant (phew)…three weeks later, after going to an amusement park, we found out that she was 2 months pregnant. The baby is fine but you understand my 2 star rating.
I took my little brother there for his headaches and the doctor said that he had to be taken to the emergency room. I went there and waited for over 4 hours until they had time. The nurse looked at me like I was simple and said to given him ibuprofen and rest… fool me twice – not going there again. Very friendly but the expertise is very «WebMD»

I’ve been in to Fast Track twice now, due to a severe and persistent asthma cough. I’ve been extremely pleased, both times.
I’ve arrived there both times with no appointment but in considerable distress; with a terrible debilitating cough. They’ve gotten me out of the lobby and into a room in just a few minutes, and the doctor looked at me immediately and got me on a nebulizer in less than 10 minutes from when I walked through the front door.
Everyone there has been very attentive, kind and concerned. When the nurse learned that I didn’t have a home nebulizer, she got me one right away, for me to take home when I left. The doctor asked the pharmacy to rush my prescriptions, and I was home and medicated in less than an hour! I really could not have asked for better support.
Urgent care clinics can certainly be unpredictable, and I’m sure wait times and such vary wildly here, as elsewhere — I’ve undoubtedly been lucky with my first two visits. But I’ve been quite impressed with the service, and kindness, at Fast Track, and I like knowing that I have a clinic this helpful close by.

Friendly staff but they need to clearly communicate their policies to staff. My recent experience was frustrating, to say the very least and that could have been avoided if the staff was on the same page.
I hope they do a better job at managing this place going forward.
They bill insurance and most plans are accepted which is a huge plus. Also, the wait times aren’t too bad.

I decided to come here on suspicion of a sprained foot. Walk-​ins are welcome. After filling out the paperwork, I waited no more than 15 minutes before being called back to take vitals and was shown to a waiting room. I waited another 15 – 20 minutes to actually see the doctor. Dr. Ransom was very nice, listened to my complaints, and asked many questions. Once she was in the room, the process of being examined, taking x-​rays, and being diagnosed was fast and efficient (turns out my foot is fractured in 2 places)!
I’m keeping my fingers crossed that it won’t cost too much but I was very happy with the experience. Everyone on staff was friendly and polite and the front desk was kind enough to call a taxi for me. The facility is clean and neat and the waiting room is well-​stocked with everything from Vogue to The Economist.
Plus if you’re well enough to eat, an amazing steak and cheese place is right next door!

I don’t work for this place but I have to give one of those glowing reviews that kinda makes you wonder.
I woke up really sick one morning and went in. I hate going to the doctor because usually you spend more time with the nurse than the actual doctor and urgent cares/​emergency rooms often seem like an expensive way to spend hours only to hear «go see your primary care.»
I’ll admit that the wait was kinda long when I got there. 30 – 40 minutes with only 4 people ahead of me? Turns out they only have one doc and one nurse practitioner. When I finally saw the doc (Dr. Jennings), however, he gave me his full attention. I was trying to talk fast to beat the invisible timer, but he seemed genuinely concerned.
He called the following day to check on me and tell me my lab results. He scheduled a follow-​up visit, and two days after that he had a colleague call me (it was his day off) to see if I’d improved. I ended up admitted to the hospital and she (Dr. Zeigl) called me when I was discharged to see how things went.
The hospital doc wanted me to see a particular specialist who was booked for the next few months. Dr. Zeigl was able to make a few calls and got me squeezed in two days later. (The hospital doc couldn’t even do that).
My primary care doctors suck compared to these people. I know every experience is different, but mine was amazing and completely unexpected.