Farmers Exchange

We purchased a riding lawn mower from these guys a few years back and they’ve been servicing it at least once a year. I’ve noticed the exact same mower model at the big-​box stores, the price is a bit less, but the components that make up the mower are lesser quality. Such as the engine and mowing unit. If you’re shopping around, dig ‘under the hood’ so to speak to make sure you’re comparing apples to apples… or mowers to mowers.
The complimentary pick up and drop off for servicing is incredibly useful as we’re a bit out of town on Red Mountain.
These guys are the Lexus of Lawn Mowing sales and service.

After spending time at a couple of power equipment dealers closer to me, West Richland, and not impressed with their service I decided to give Farmers Exchange a try. I really could not be more impressed by their service and product knowledge.
My lot is on a hillside and I wanted to upgrade my existing Craftsman mower as it was struggling. I took a look at a Toro ZT (lapbars) and an ExMark ZT (steering wheel) they had in the showroom. Ivan knew I was having a hard time deciding and offered to bring the mowers out for a demo.
They had the mowers out at my place that afternoon and I took both around the property. Boy, I was sure glad I did as the grade of my hill made the ExMark ZT standout without a doubt. Called Ivan and let him know the mower I wanted and that I also wanted a mulch kit.
The next morning I got a call that my mower with the mulch dkit installed was headed to my house! Driver showed up and unloaded it with a full tank of gas, I handed him a check and transaction complete! Unit runs great and reduced mowing time by at least 50%
If you are not sure whether they are the «right «dealer, give them a visit and you will be totally convinced like I was! Thanks FX

Farmers Exchange ran a dealsaver ad in the Tri City Herald for «15 for $ 30 towards spring tune-​up for walk mower…» I called the store to check how much I could anticipate paying in charges as the fine print indicated «parts, fluids, and disposal fees are additional.» The FE employee said all costs were included in the $ 15 and that even pick up and drop off services were complimentary. Even though my mower was only one season old, I purchased the deal on-​line and looked forward to working with FE.
Unfortunately, AFTER the service was done, I was informed that I would be charged $ 75 for the labor. This was not listed anywhere on the advertisement and when I went in to FE, the owner, Keith S, blamed the advertising manager at the newspaper for the wording of the ad. He showed me a pamphlet in store where the same service is listed «starting at $ 74.99 with parts, fluids, and any additional labor extra.» He was dismissive and condescending in the process.
From looking at other reviews, it appears that men have had a ⁵⁰⁄₅₀ experience with FE, either extremely positive or extremely negative. Women, by and large, have had one or two star reviews to give. The delivery driver was respectful when he returned my mower, and it appears that service technicians performed their maintenance well, so I gave two stars. My interactions with Keith S. were below one star standards.
Only after I contacted BBB, which FE is not a member of, was Keith S willing to reduce the price. My hope in posting this review is that FE and the Herald are not as misleading* in further advertisements and that future customers do not have the same frustrating experience that I had.
* Create and show work order estimates to customers BEFORE work is done and stand by advertised prices.