Hilton Garden Inn

Fantastic service from the front desk.
GREAT food at the restaurant. Complimentary use of the gym next door.
The room was fine, I would have given them five stars except the Wi-​Fi is TERRIBLE !!! Every 2 minutes you have to login again!!! Super frustrating!

This is no hilton garden. Most of the lights were out when I pulled up. Sign 1 this was a mistake. How they got the franchise is beyond me. The bed are those air beds that adjust. Remember that! Adjusting my bed is not something I remember to do. My room had a wall thermostat. It said 78 F. I adjusted it down and went to bed on the cement slap I forgot to adjust. I woke a few times to the room still hot and fan still running. After a terrible nights sleep I finally checked the fab unit by the window. It too had a thermostat. What room had two? The elevator sucked too but I could live with that. Stairs from second floor didn’t goto lobby only emptied to outside. Skip this place folks especially is you like this chain normally as I do.

We stayed here for a Longwood Gardens visit and because Fairfield Inn nearby was fully booked!
Loved this nice hotel! Everyone was sincerely courteous and very helpful! I highly recommend getting unlimited breakfast here for $ 11.99 from
8 to 11am! Omelettes or anything you want that they’re currently serving can be made to order! Everything was fresh and delicious! The bed was comfy and is adjustable which can be made softer or firmer with a custom dial on each side of the bed. The pillows on our bed were old and «broken» though so that wasn’t very comfy. The water pressure in the shower was low and the handheld shower head didn’t work. The AC/​Heater unit was very loud too when it comes on. As one reviewer mentioned, the walls are very thin so you can hear everything even the cars on the road. I will be staying here again but will bring our own pillows next time just in case!

Stayed here for a night and was completely satisfied! The front desk staff was extremely friendly and made me feel comfortable right away. They ensured us that our 100% satisfaction was important to them. The room was large and you can adjust the firmness of the beds if you choose to. Breakfast is not included but I recommend you pay the extra $ 12 for it. Totally worth it! You can create your own omelette and all the fruit, danishes, and juices are fresh. They have a bar and also a little snack bar that has a lot of drinks and snacks foods. The only complaint I have would be that the walls seemed to be kind of thin. You could hear people showering and sometimes talking or coughing in the rooms next to you. However — this didn’t take away from the other awesomeness of the hotel. This is one of the nicest hotels I’ve stayed in. Definitely recommend it!

Waited 10 min to check in — no one at counter, no one answering phone. Next 3 days were pretty uneventful. Rooms were clean, Internet was complimentary and adequate. Eat breakfast elsewhere — what is laid out on the counter has a catch — plentiful danishes, donuts, muffins, toast, oatmeal, cold cereal, fruit, yogurt, juice… but if you have the waffle on the counter in the middle of all of that, it doubles your cost as though you had ordered a prepared eggs, bacon breakfast from the grill. No signs warn you of this and staff is rude when you question a $ 25 bill for one waffle, 1 yogurt, 1 bowl of fruit, and 2 small glasses of orange juice. Go down the street to Fairfield or Marriott — rooms are similar size and price and staff is bound to be more pleasant.

We stayed here following a visit to Longwood Gardens. It did the job of providing a place to rest following a long day. At first I thought it would be a party hotel but suddenly everything was quiet at 10pm. The pool and hot tub were clean. There’s no breakfast included but at least there’s a Kuerig machine in each room.

Fast check in. Lobby is very welcoming and warm. Full bar. Pool, jacuzzi, rooms and bathroom very clean. Beds are very comfortable sheets white and clean. Bath towels clean. Coffee maker microwave. The only down side is would rather have body wash then bar soap.
Great stay. Def would stay again.

We only stayed here for one night, but it was a great experience. The staff was friendly, the room was clean, and the whole hotel seemed to be well cared for. The pool was nice, but a little small and crowded.
The breakfast was probably the highlight of our stay. In my experience, hotel breakfasts tend to fall in one of two categories: complimentary breakfast that is not worth the price or overpriced buffets that are also not worth the price. The breakfast buffet here was only $ 10 and it was amazing. Made to order french toast, omelettes, eggs, and pancakes, along with fresh fruit, cereal, oatmeal, toast, and pastries.
My only real complaint is that there was not a fan in the bathroom. Taking a shower meant that the entire room would steam up.

You don’t have to stay in the Hotel to have a great breakfast buffet experience. Their made to order omelets are great, and with their recently refurbished lobby area, you can enjoy a good early meal while having some work done since they have free wifi for customers.

The hotel looks recently refurbished. Carpets, drapes and new tile in the rooms and hallways. Beds linens and towels were fresh and the room was clean. The staff seemed friendly and check in was quick. The well lit lobby is impressive with hanging fabric panels. There was a bar in the lobby that was awkwardly next to the check in desk. They also have a small restaurant in the lobby. Breakfast is not complimentary. They charge $ 9.99. This is a personal pet peeve of mine.
If you exit out of the back of the parking lot there is a road that joins up with other shopping centers. Walmart is accessible through the rear of the lot. Applebee’s and a burger place are right in the parking lot in front of the hotel. There is only one elevator in this three floor hotel, so keep that in mind if there a large numbers of guests. The indoor pool is small. The small adjacent exercise room is but two treadmills, an elliptical and a exercise ball.
Our room had two full sized beds (very firm) and a comfortable upholstered chair with ottoman. There was a small microwave, refrigerator and coffee service/​coffee maker. The AC was a little on the noisy side and woke us up when it turned on. Bed pillows were on the soft side with little support.
It’s not a bad hotel but the lack of complimentary breakfast is a deal breaker for me. We will probably try another hotel if we are in the area again.

had a great experience here. I understand that they had not been stellar in the past but when i was here this week it was quite lovely. Room was nice and clean and has a fridge! The desk staff was so helpful and professional, especially Tina. It poured when I was heading out and she offered me an umbrella (which i did not pack). The pool was nice and the spa was wonderful!
Drawbacks:
Breakfast is not complimentary, its served for 9.99
Pantry is overpriced, go to Superfresh for snacks

I had to stay here for business several times. This property is off of Rt 1, less than a mile from Kennett Square, they have an Applebee on their parking lot and a few other local restarants. I usally very like Hilton Garden Inn, however the last time couple of times I stayed there I had a room that smell like mildew. Also no complimentary breakfast? Hmmm I am better off staying at other hotel.

Excellent all around, except internet connection. Wired was sad, and by sad, I mean sux. and by sux, I mean it was really, really… really terrible. and wireless (anywhere, including the lobby that the front desk said was «great») was truly craptastic. So, go for everything but getting something done on the internet, unless you’re providing (cellular) the internet. I did have full bars on AT&T @ 3g speeds. (Wi-​Fi was tried on laptop and phone)

I have stayed here a number of time, however, I will not be returning due to the overwhelming smell of bleach in my room during latest stay. Obviously too much bleach was used and perhaps not rinsed out properly from the bed linens. It was horrible. Luckily I was able to open in the window to get some fresh air in. However, it wasn’t enough and inhaling bleach all night made me miserable and I had to listen to trucks speeding by on US 1 all night so I didn’t get much sleep. Too bad because the hotel is in a good location in a very scenic area. Staff at front desk were friendly at checkin so really if they could fix the smell issue the place would be three star.

Friendly staff. Clean large room with a desk, 2 chairs, and ottoman. Complimentary cookies and coffee. Honor bar with wines and beers in the lobby. Yummy breakfast buffet with made to order omelets. We were able to check in at 10am! Very impressive as check in is at 4pm. My only gripe was that the room had a funky hospital like medicinal smell.

If you want a good night’s sleep at Hilton Garden, don’t think of staying here on the weekends (Fri., Sat., and Sun. nights) Drunken guests fill the hallways with loud and obnoxious voices and keep you up until 2:00 or 3:00a.m. Calls to the front desk don’t yield results — the only remaining option is to try the police. Thin walls and no policy regarding noise.

There are Hilton Garden Inns around the country and they are all pretty much the same except for some minor differences. The rooms in this hotel were clean and the beds were comfortable. The air in the room tends to be either hot and dry or chilly as the rooms use forced heat.
Couple of negatives for this hotel; 1. The fitness room was a dungeon, overcrowded and dark. 2. The hostess for the breakfast area had the personality of a prison guard and 3. When they added the charge for the breakfast, they created another charge for the room so I have two hotel room charges on my American Express bill… very sloppy!

The staff here was really friendly to my party who was staying here for a wedding. Our room was clean, and that is really all I can ask from one of the few hotels in town.

Most of the guests for my friends’ wedding stayed at this Hilton, and it did the job. We stayed up late, partied hard, and they served a good breakfast in the morning. The beds were comfortable, the shower was big, and we didn’t have any problems with water pressure.
Then there’s the «honor bar» in the lounge, which is open until like 1am, and you pay the front desk, or put it on your room tab.