Fairfield Inn & Suites

Pros the cleanest room of any hotel or motel I’ve ever stayed.
Cons first night my wife got locked in the bathroom due to a malfunction of The lock. I I could let her out from the outside.
Television some channels not very clear. No refrigerator in the room only place of this quality that did not have one in the room. Came back second night card key did not work. I could not find a manager for 12 minutes called the office and he came out as the phone was ringing. Choose this due to location near Longwood Gardens will not be staying in Marriotts again. Just found out the hot water is down but may be working soon.

I’m giving this hotel 2 stars because there isn’t an option to give it 2.5. Overall the hotel met my expectations as I was just staying overnight while visiting Lincoln University. However — they can definitely brush up on a lot of their services. Beautiful lobby and welcome reception. I did mobile check in so all that was needed was to pick up my key and head to the room.
As for the room, it was a basic hotel room. Nothing fancy. However, you could see clumps of dust on the wall above the headboard, the room smelled of faint mildew, and the lampshades were damaged. All of these factors just made the hotel experience a bit negligent. I understand it was a reasonable & fairly economical rate, but there could’ve been some TLC added to the room.
At one point, the evening concierge/​receptionist was no where to be found. The phone was left ringing and there was no staff.
About a 15 minute drive to just about everything, complimentary breakfast, and 24-​hour coffee are some of the perks, but they should really consider night staffing & replacing damaged furniture.

OK so it must be hard to find a replacement for a sick call when you are in the middle of no where. The day of our check out the lady that ran the breakfast for us the previous three days was not only in charge of breakfast but the entire front desk area and checking out the weekend crowd. That poor lady needs a raise!
This Fairfield Inn was running great room rates during my fiancé’s mother’s birthday weekend so we planned a trip out to Longwood Gardens to take her there to celebrate her 70^th.
The staff here was pretty fabulous in putting up with our pesky questions. We have to give a shout out to Sean at the front desk who took care of us like a concierge.
I’m a germaphobe and travel with my own sheets… just in case, but I didn’t need to use them, the linen was fresh and the bed felt and smelled like I was sleeping on an Snuggle fabric softened sheep! Thank you Unilocal for your recommendation of requesting a room on the parking lot side! We did not hear any noise at all from the freeway at night!
Breakfast is built into your room rate and the spread could feed a football high school team. We also meet fellow Hawaii travelers at breakfast, what a small world! We really liked the 24 hour coffee and tea station in the lobby however there seems to be some kind of competition with the trash among employees to see of how long it can sit out and how many pieces of trash can pileup on top of it without toppling over.
My only complaint about the property was that the pool and hot tub area could use some cleaning love and the weight room scale was very broken, unless I lost 43 lbs… yeah I found my justification to EAT more! Unfortunately that wasn’t to case but if your visiting Longwood or from the Philly/​NJ/​Deleware area and want a close vacation, this is a great lodging option!

The Unilocal summary «Meh. I’ve experienced better» captures it well. The hotel is perfectly normal, but here is the problem. They were never able to give us working keys to our room. So it took us about 45 minutes to get into the room because we had to try 4 sets of keys before the desk clerk finally walked us to our room and let us in using the master key. The trouble continued the second day when the maid and desk clerk had to let us into our room anytime we wanted to enter. The front desk clerk told us he was actually still in training which is why he did not know how to quickly give us a new room. The person who was supposed to be training him did not show up on time so he was working alone.

Hotel clean. Convenient location. Make sure to request a room on the parking lot side. I am a light sleeper and I requested a quite room. Well they did a mistake and they had left a room only on the «highway side». Not happy about this.

Staff was nice, hotel clean, but that’s where the positives end.
AC tirelessly clanks, wheezes, and rumbles all night long.
Don’t come here without car. No hotel shuttle or public transit, closest cabs across the state line in Delaware. Restaurants and Longwood Gardens within walking distance on dangerous, pedestrian-​unfriendly roads. It’s rather disconcerting when a texting driver veers towards you on a narrow highway that has a sliver of overgrown weeds as a sidewalk.
The Devil is in the details, and here’s where Marriott shows contempt for its guests: at breakfast, I bit into my bagel and cream cheese, and just about spit it out. No, it wasn’t cream cheese, but a nasty, greasy, slimy «cream cheese spread» in a Philly Cheese container pretending to be the real thing.
The fake cream cheese is an example of steadily deteriorating quality and service among national brands which is motivated, I presume, by corporate greed and disdain for customers.

A let down for a Marriott property. Being a road warrior for work, I stay at many different Marriotts across the country and this property is a definite disappointment. Rooms are small and operations are not efficient. My 6 year old locked the bathroom door by accident so we couldn’t get in, after repeated calls and promises of someone on their way, no one showed. We finally unlocked it ourselves after an hour wait. Also very noisy rooms if you are unfortunate enough to get one facing the road. No sound proofing at all. We came back to catch some zzzs and take a shower before dinner and was unable to do neither. Will not stay again in future.

Loud Heat. And not exactly accurate digital thermostat.
I have to agree with the other reviewers — friendly staff, clean facility, the free breakfast included do it yourself waffles, oatmeal, plenty of fruit, yogurt, sweet rolls, sausage and eggs. You could really go nuts for the breakfast buffet.
The pool is too small to do laps in. The workout facility was small (free weights, (missing one 30 lb weight?) two treadmills, a recumbent bike and a stepper), but worked out fine to burn the calories I was picking up at meetings.
My biggest headache — the room was quiet, but the heat was L O U D and cycled on and off a lot. Like wake you awake in the middle of the night loud, and was high on the temperature as well. The thermostat read 69 degrees F, but it was more like 80 in the room. To compromise, I set it down to 64, which made it comfortable and kept the darn heat from starting up too many times during the night (and waking me up again and again.)
This place has a good location — it’s right next to Exelon’s HQ, which is handy if you work for that company. Otherwise, you’re driving to get into town.
Free WIFI is included, and you have to renew your «lease» daily. That seems odd, but who cares — it worked.

I’m rating it 3.5 stars but decided to round up. Friendly staff, clean, free breakfast and wifi, near attractions and some shopping area. There’s a swimming pool and whirlpool, small gym.
There’s no couch in the hotel room, only a single seat. The room is small comparing to other marriot chain hotels. My hubby and I and our 2 small kids had a room with 1king sized bed. We expected a larger sized room with a couch. We asked for a rollaway bed and now the only issue is where to set it in the room. Space is small.
If it’s a single or two people guests, then I’m sure the lodging arrangements would be more comfortable.

Heat came on every 15 minutes with a load roar making it impossible to sleep. More annoying was standing in line to check in, behind couple with so many questions regarding directions. Ordinarily this would be fine, but we stood there as apparently new, concierge/​hostess was being observed or trained by a supervisor looking over her shoulder. My hands were full with bags and coats so I eventually sat down on a divan while my wife remained in line. What a waste of our time. Supervisor could have been checking us in. Trainee’s supervision should not have trumped my check in. Let them supervise and train on their time; not mine. Otherwise the place was clean and new. But they really need do work on that loud heating system. At about 3:00 in the morning we turned heat off and huddled closely. Choosing sleep over warmth. And there were no extra blankets. It all made for an irritating experience.

Excellent hotel. The King suite was nice and comfortable, with a flat screen TV in both the bedroom area and sitting area. Good water pressure and shower head.
The included breakfast buffet was much better than most, with fresh eggs, oatmeal, fruit. and the ubiquitous waffle machine. Coffee and tea were available all day.

This was my first time in the Kennett Sq area. I was there with my family for a wedding and I have to say that this hotel was pretty great. I was the first of my family to arrive (we had booked 7 rooms) and when I asked if we could all be on the same floor there was no issue. The staff was so friendly and super nice. They couldn’t have been more helpful if they tried.
We had a 1 bedroom, 2 room suite and it was so worth the AAA discounted price. This was a true 2 room suite. We had a very large living room with a couch, 2 nice chairs, a few little tables, a large table with 4 good chairs and a desk and desk chair. Also there as a great little microwave, Fridge, coffee area. There was a good door separating the living room to the bedroom. We were able to have most of our family back to our room to hang out and there was more then enough room. I should also note that I was here with 2 young sons (2 and 6) and they were able to sleep with no noise from the living room or other rooms waking them up our whole trip.
The lobby was clean and modern looking. The indoor pool was nice (a bit cool for me).
Breakfast was the only thing that was lacking for me… but it’s price was free so I guess you get what you pay for. But there are some great breakfast places in the area so totally worth going out and exploring.
If you are in the area, this would be the place to stay. We were looking for a lunch place and not only did the front desk person help me, she also had coupons. They really treated us like family and made us feel at home.
If I have a reason to ever be in the area again… this is where I would stay. It is close to the town and shops but also close to Wal-​mart and Sears.

First time at a suite type Fairfield Inn. Looks and smells new. The suite is a bit smaller than an Embassy Suites and the 2 rooms are not separated with a door but still found the room very cozy. 2 TV’s were great! The microwave and refrigerator was perfect. My GPS did have trouble navigating us to the hotel but we managed to figure it out. We discovered nearby Kennett Square restaurants for dinner — thanks to Unilocal!Breakfast was good and the person covering the area was very polite and helpful. My only «complaint» are the smallish square bed pillows although I did see signs that they were being replaced with queen size pillows. I used my Marriott points so I don’t exactly what the rate was but I have found Fairfield’s to be in range with the competition. I was able to connect to the wireless the first night but not after. The business center computers served our purpose as we needed to print too. All in all, a very nice place to stay.

Spotless. Reasonably priced, close to the wineries and shopping. An hour away from Lancaster, PA and across the border from Delaware, a great place to have a short vay-​cay without investing a lot of moola (assuming you are coming from NYC, as I did). Soundproofed rooms, a tidy little gym (one elliptical and two treadmills), free breakfast which had hot selections. ²⁴⁄₇ on coffee and tea. Lovely desk staff. Can’t be beat.