Fast Fix Jewelry and Watch Repairs

Do not ever go here. Check google reviews, check all reviews. This place has NEVER gotten over a 1 star rating. They perform terrible work and actually damage your goods then they charge you for it. Do not chance anything with these rude people.

RUDE OWNERSHIP & POOR QUALITY WORK. Go anywhere else unless you want to be disrespected
My husband and I dropped the glasses off Sunday 1 – 24 and the manager assured us that they could bend the frame and make them look new, no problem, easy repair! When I went to pick up the glasses the first thing I noticed was that the frame was still bent, I asked about it and the jeweler grabbed them and told me to wait 20 minutes while he fixed them. When I returned I asked about the bubble that appears on the outside of the frames, (it looked at first like a screw) and they told me that when they solder it the heat creates bubbles. I asked why they wouldn’t notify me of that before working on them since it creates visible damage to the frame t. They rudely told me that it wasn’t noticeable and I was nit-​picking. I said if I had known the glasses would obtain physical damage I would have gone somewhere else. I paid 39.95 for the «repair» and left feeling extremely taken advantage of. As I walked out I noticed in other lighting that the lens was scratched right where the soldering occurred. I brought them back and to ask about that. The manager was gone at this point and the jeweler (an older man) became extremely agitated with me, raising his voice to tell me he didn’t scratch them, that he’s never had a complaint in 40 years etc. He then said, what do you want? Do you want your money back? I said, I want my glasses to be repaired but since the damage done was irreversible I would take a refund. He then said that he can’t give refunds and that I would have to wait for the manager to return.
20 minutes later, she returned and promptly dismissed me saying they don’t give refunds. I asked why the jeweler even suggested it if that were the case and she then said if I wanted my money back I would have to give her my glasses so she could break them and then she would give me the money back! I asked if she was serious and she said that she wouldn’t let me leave the store with «fixed» glasses and my money. The jeweler at this point came out as well and they both were raising their voices with me extremely aggressively at this point. They were going on and on about how I should have known better etc. She said they never guaranteed they would look the same when I asked about fixing them. I then asked her if she cared if I left a Unilocal review about the situation and she said she doesn’t care about reviews. The whole time there was a third employee (possible mother/​father/​son situation it looked like) that was present and didn’t anything other than to look up from his cell phone to roll his eyes at me. Complete disrespect from these people.
** After I left the store I called corporate, before I even started my car because I was floored at this kind of belligerent disrespect to a customer and the damage to my property but they could do nothing but reach out to the owner for reimbursement and BIG SURPRISE SHE SAID NO. Before I even got home, while at a red light I examined the glasses once again only to find that the soldering had already come apart! The glasses are not repairable at this point. the frames have damage that has been done that is visible where it was not before. Because of that this is no longer a $ 40 issue to me, rather a $ 300+ issue because the glasses will have to be completely replaced at this point. We will have to buy a new pair as these are no longer suitable to be worn in a professional environment. If the manager at the Town Center — Kennesaw, GA location had been transparent with the possibility of more damage being done to the frames we would have walked out and done more research to find somebody who could repair the glasses.
SUMMARY: DO NOT BRING YOUR BUSINESS TO THESE PEOPLE! RUDE & TERRIBLE WORK. Go anywhere else and I promise you they will give you better quality, I can say this confidently because ANYONE would do better.

Went to this place today to get a battery replaced in a watch. The first guy said it would be $ 15 and then the «boss» (or so he calles himself) comes and says its $ 45 because it’s a Cartier watch. what excuse is that? My dad asked why is he raising the price? And the «boss» said if you say one more word, I will raise the price to $ 55.
He was so rude, I have never met anyone that literally wanted business out of his store. Disgusting treatment and disrespectful. Never going back.