C & R Clothiers

I ordered a package through amazon that was shipped by C & R Clothiers. The package never showed up even though it showed delieverd. I contacted USPS and they told me to file a claim. The second I filed the claim I get an Email from C&R giving me a hard time about not contacting them first even though I wrote to them two emails and called a bunch of times (no one ever answered) 10 days went by since I wrote to C&R and still nothing. finally customer service emailed me a condescending snarky email about how I worked the system…
Ive tried calling them a bunch more to figure out who was this horrible customer service rep that needs to get an attitude check, but still no answer.
I would highly recomend not using these guys.

I placed an order with this seller on Amazon and received an item that was not as pictured on Amazon. I wrote a negative review which was then removed and I received a snarky and condescending message from their customer service department. I then updated my review to acknowledge that I should have contacted them before writing the review as well as reviewing their awful customer service. Beyond this, I will let the email thread speak for itself.
C&R — «If you had cared to contact us, as we have with about 14 others, we would have been happy to replace the item with the correct pair. Amazon has the incorrect image related to the color you purchased and we have been working all week with them and Champion to correct the error. Thank you though for reading our satisfaction guarantee on the back of our receipt and simply leaving negative feedback. Have a nice day.»
Me — «I have updated my seller review to reflect your incredibly awful customer service. I recommend that you learn that being condescending and sarcastic will not earn you customer loyalty. Not only will I never purchase anything from you again, but I will spread the word to everyone I know that your company is one they should avoid. Have a nice day.»
C&R — «Thank you, very much appreciated. We will respond even more snarky now. Facts are facts, you could have contacted us and the entire process would have been rectified in one day. Amazon and I finally had the error corrected, but like so many Amazon shoppers, you take to pen and feedback rather than contacting a seller who easily could have makde a mistake. Now, in this case we actually did not, your order was shipped correctly, but, Amazon had posted an image incorrectly. Obviously not even a billion dollars corporation is perfect. But we will offer assistance in assuring that no purchases will be shipped in the future to you and we will also issue a refund and a return label for the product you received on Monday morning. You have a nice day.»
Me — «My latest review acknowledges that I should have contacting you before posting my initial review. The latest one is simply a review of your unprofessional customer service. Don’t bother with the refund and return label. The less I have to deal with your organization the better. And as always, have a nice day.»
C&R — «Oh thank you.»