KPS Princeton Garage

Moved to the area about a year ago. Had an old car that needed some TLC. Bob was amazing. Knew his stuff and was conservative. The last time I went, spent $ 2000 in diagnostics and left with the same problem I went in with!!! When I tried to get some more information once I picked up my car, my calls were not returned (all 4 of them!) Thought it was just a bad experience so I sent my boyfriend here. Wrong move. Spent $ 500 on work, was told to pick up the car. He got in the car and it failed to turn over! Don’t they check their cars before they call the customers? Disappointed and will be looking for a new garage for all future work. If you’re willing to take a chance try but if you’re looking for reliability and fair pricing I would look other places. Got the same quote at the dealer! Insane.

This place quoted me $ 1,180 to fix my car… I called the dealership and they were only going to charge me $ 1,000 at the BMW dealership to fix it! I called back to Princeton Garage and told them there is no way they should be more expensive than the BMW dealership!!! They came down on their price only about $ 200 which still seemed high. Then I called Calhoun’s garage and then ended up charging me only $ 500 to do the exact same repairs in the exact same time frame. I had my car towed away from Princeton Garage and will never go back or recommend them to anyone.

I thought that my Hyundai had broken a timing chain and that my engine was shot. Mark was very honest, thorough and competent in diagnosing and finding some minor problems instead. They could have sold me a $ 5000 engine replacement, but instead they diagnosed and fixed the problems for a couple hundred dollars, and the car runs fine.
Mark was one of the most competent, pleasant and accomodating people that I have ever dealt with. It was the first time that I dealt with KPS, but it is the only place that I would go to in the future. He even called a few days later to make sure that everything was all right.

They tell you they can fix something and then call to say it can’t be fixed (so I thought NOTHING WAS FIXESD) then a month later they charge your credit card and do work not authorized to perform. Even gave my key back, and did not ask for payment, didn’t expect to be charged almost $ 1000 for a car I had to trash, I no longer have the car, so not even sure if they even did any work, car would not even start, sold it for parts. If you have an old car don’t take it there, they don’t like to work on old cars.
I’m never going back again!

It is such a relief to have an auto place that I trust. Bob is wonderful (although he may seem gruff) — he takes the time to check nearly everything on the car during routine work and lets you know if there are any issues that may arise in the future. Every time I’ve had a non-​routine service done, Bob calls before doing any work and gives me all of the options. The staff is always very friendly and I never worry about leaving my car with these capable people.

Worst experience I’ve EVER had at an auto mechanic. DO NOT GO HERE unless you want to be yelled at and treated like crap. The owner has some serious anger issues.
Took my car in and there was a misunderstanding — I thought they were going to give me a quote on any service to be performed. When he came back with the exorbitant quotes, I refused to do them, and the owner said I needed to pay ~$ 90 for doing the diagnostic. I told him — I didn’t know the diagnostic was going to cost that much. I thought I was asking for a quote first. Instead of taking any of the blame upon himself and his garage for not properly communicating upfront how much a diagnostic was, he blew up at me! He started yelling at me, speaking to me in a condescending tone, and accusing me of wanting him to do free work! I told the person at the front desk to call me before any work was done that I first wanted to know how much each repair would cost. If there was going to be a diagnostic charge if I didn’t do any service, then fine — let me know so I can make the decision. But don’t blame me because of your garage failed to do that.
I understand if you can’t go around diagnosing cars for free all day long, but:
1) Calm down and take some anger management classes
2) Communicate clearly to your customers if there will be an upfront diagnostic charge, like every other reputable garage
3) Stop blaming customers and assuming the worst of them
This is the first and last time I will ever go to Princeton Garage. If this how they treat customers on their first visit, then I don’t EVER want to be their customer.
You want to be talked down to? You want to be yelled at? You want the owner to assume everything is your fault and that you’re automatically a thief because you chose not to do any work there? At those exorbitant prices? Then go to Princeton Garage.

I took my car there for a check up after a long road trip and when Dan (one of the mechanics) called he was very patient in discussing the issues they found. He was very understanding in meeting my needs and not pressuring/​scaring me to do any work. They’re prices seem very reasonable, although, I didn’t really compare to any near by places. I would definitely recommend this place. The only reason I didn’t give it five stars is that they’re hours are not the most accommodating to working professionals, however, it’s very easy to drop your car off before they open or after they close.