The Home Depot

Took back some items back today. No questions asked. No problems. Very helpful people. Always nice & friendly. ( Unilocal says my review is still to short so I’ll keep going). The older gentlemen with the beard in tools really knows his stuff.

I’ve been here maybe 3 times in the last 6 months trying to make a fairly large purchase. Each time the service reps were «busy» or «all with other people». One guy that had no customers & was just standing around said he «couldn’t help; its that guy over there». Then the «guy over there» was «too busy right now». Really? I left & went to Lowe’s where I found several eager people ready to help & I spent my money there. After today, I’ve given up in this location. If they’re too busy for my business I’m taking it elsewhere.

This Home Depot was pretty much my second home while I was moving to Keller. They have the BEST customer service. They cut wood for free. Everything is well organized and clean. However, I will say that sometimes its hard to find an associate but once you do, they go above and beyond to help.

Home Depot is very convenient to where I’m at, prices are always fair. The one criticism I have is the customer service is either hit or miss. Some days if I’m needing to find something then it is easy to find someone. Other times can find a soul to get help. I prefer lowes to Home Depot but I must confess I shop here first.

Just received a washer and dryer delivery, in store service was excellent and straight forwardPricing and ratings on the models we selected are excellent. Delivery is free with purchase and delivery was quick and easy, less than 20 minutes. I especially liked that the representive gave us exactly what we asked for and didnt try to upsell us or talk us into a high efficiency machine. Thank you Home Depot for making it easy.

I’ve received some great service at this location during each of my visits. Billy has always done a great job of making sure I got exactly what I needed and has always had such a positive and customer focused attitude you can’t help but smile.
This is my Home Depot of choice.

I go to the burleson location regularly and am always pleased with my service experience. I do some basic remodeling work and small contracting jobs. I do have a pro account with Home Depot. I shop at both Home Depot and Lowes. This review is not a slam on the business itself. I like what the competition provides the customer with; therefore, I like both businesses. Unfortunately, this location is simply unacceptable. I rented a truck from this store that had a 75 minute time limit. They rang it up. Several minutes later they rang up all my purchases. Then told me the truck is somewhere in the parking lot. After spending a few minutes finding it on the far side of the lot, I had to load up 300 dollars worth of lumber myself. I then unloaded at my site and brought it back. I stood in line at the checkout until the customer service rep decided to call me up and check in the truck. I ended up spending about 13 dollars more because when she finally scanned me in I was now at 80 minutes. Had she deducted the time for checking out all my purchases, finding and getting the truck, and standing there waiting for her — Also note, there was no line; I was the only customer– then I would have been at about 70 minutes. Additionally, Home Depot advertises a 10% military discount. My discount on over 300 dollars amounted to $ 2.43. How is that 10%? When asked about that, the rep shrugged her shoulders. As well, they were out of the timber for five items I needed. The lumber guy hooked me up with a voucher to get the longer boards at the price of the shorter boards. The rep took the note and charged me full price regardless. And then never fixed it when I pointed it out.
As a safety violation I would also point out this store does cuts on treated wood. I confronted the lumber guy about it and was informed management directs them not to use gloves and to cut treated wood in the store itself for customers. I would now point out that the lumber section itself has signs warning customers about the arsenic and other chemicals used to treat the wood that are released into the air with each cut. The sign they themselves post, directs to use gloves, mask, and open air environment. Other stores comply with federally EPA mandated requirements since treated lumber and the pesticides it releases are shown to cause cancer, neural problems, and sometimes death. Example, the burleson Home Depot will not cut in the store. Neither will any Lowes I have been to. This store is exposing their employees daily and customers to these harmful chemicals as it recirculates in the HVAC system.
I do not recommend ever going to this store.

Meh. I thought HD prided itself on the customer experience. I remember walking into AZ locations all over and being hounded by service-​happy employees just dying to point you in the right direction or talk you through a DIY project. Not this location. The customer service desk was slow, slow, slow. I stood and waited for help while one person was tied up with another customer– BUT there were 2 other workers (in their orange aprons) standing not 4 feet away socializing. I waited nearly 20 minutes for help from the one lady without anyone else offering to help. I can drive the extra 5 minutes and visit Lowes next time. Oh well.

I bought five 2x4s, and needed them cut — a couple to 48 inches, others to 40 and a few to 24. all were cut improperly and at varying lengths because the older gentlemen in lumber didn’t bother to buttress the 2x4s against a backing at the end of the saw to make sure he had them measured exactly.
I was there with my infant who was crying so I had to head out. Store manager «Brandy» says I can bring them back and she will make sure they are cut to size. We will see. Now I have to make another trip back?
Was going to buy some ceiling fans — now will get them at Lowe’s.

Its my toys r us!

Nice Home Depot. The fact that I can drive past another big, blue, hardware store on the way here means it’s pretty easy to compare prices. If Home Depot turns out to be more, which it rarely does, I can just stop back in at the other place on the way home.

Found what I needed and did not have any trouble finding a helpful employee! This is definitely my favorite Home Depot in DFW.
The only somewhat annoying part is the person that walks around offering credit card applications to customers… Luckily they are not pushy, so no big deal.