Robb Williamson Shoe & Boot Repair

They acted like they didn’t want my buisness, did a poor repair on my bellt, and charged a lot of money. I will be looking elsewhere for shoe/​leather work.

What can I say, they do a great job!
I have brought many shoes, boots, belts here over the years. I have never been disappointed. They even restring softball gloves!

UPDATE… I took by boot to Jesse’s Boot & Shoe Repair in N. Richland Hills and Jesse did an AWESOME job repairing my boot (with the correct twine) and he was LESS expensive.

I was extremely disappointed! I was told a date the work would be done and I didn’t get it until 3 weeks later. Unfortunately I didn’t get it in writing. Plus there was a hole where it was misstiched! I won’t b going back!

I used this establishment several years ago and the customer service was wonderful. Unfortunately I must say that customer service had gone by the wayside. You can call this business any time during operating hours and no one will answer your call. You can leave your name and number and no one calls you back. It became necessary to check on my repair by driving to the store itself. I was informed that my shoes had not been worked on as of yet as they are short staffed. No indication given as to when my shoes would be repaired but I was informed to give them reasonable time. At this point my shoes had been there 20 days. I just wanted my shoes back and my money refunded so I could go elsewhere where staffing is not an issue and people can answer their phone if you have a question. I was informed by the owner/​manager that he does not issue refunds. It’s pretty bad when an owner tells you he is short staffed and he expects you as the patron to just give him more time due to his staffing concerns. To top it off he told me if my shoes were unrepairable I would receive a store credit. Information related to no refunds and issuing of store credit is not posted anywhere in the store for a customer to be informed of. Also individuals who work there do not disclose this information at the time of payment which takes place before services are rendered. As a customer I felt my concerns were not being heard by the owner. I found him to be rude, disrespectful, and unreasonable. If you can’t perform a promised service in a timeframe stated by your own employee because you lack staff, issue a refund and perhaps customers might feel respected for their inconvenience of having to drive to your store just to speak to someone. I would avoid this business. Poor customer service and owner/​manager lacks the ability to speak to customers in a respectful manner.

I have used them several times and every time have been very satisfied with them and yesterday I took a purse zipper repaired thought it would be 7 days but asked if I could get them earlier due to needing it this weekend. Today it is done wonderful

We have been using this company for several years now. We have had countless amounts of boots have a new sole put on (we haven’t had to have any redone yet bc the quality is so amazing). We have even taken in shoes for friends who live on the other side of Dallas bc we talked so highly about them. Recently we took in a pair of light colored boots that had a grease stain on them. It was very obvious and they suggesting staining them a dark brown to hide the spot. Perfect! We recommend them to anyone and everyone who has a show problem. We will be using them in the future for any other shoe repair needs.

I took my favorite pair of boots in to have the soul and heel replaced and they told me it would be about 3 weeks. This made me sad but time went by pretty quickly.
I got a call from the shop on Monday and I was on business trip so had to wait until today to pick them up. And all I can say is they seemed to have done a fantastic job. And they cleaned/​polished the boots as well and they literally look brand new.
Both people I had interactions with were super friendly and helpful. This is the first pair of boots I’ve had with out a rubber soul on them so being my first pair of boots that I’ve needed to have new souls put on. So I wasnt really sure what all I needed, but they walked me through and told me my options. I currently be happier with the results and I can’t wait to wear them tomorrow to see if they are still as comfortable as they were.

always takes care of my shoe and boot repairs. they’re a bit busy these days not like when i first started coming here but the work is worth the wait. The staff here is always friendly and they even tell me when something is not worth repairing. wife had some shoes and the owner, i guess, suggested we take them back to the store as warranty instead of paying him to repair. we did what he said and were given a new pair of shoes by the store, didn’t even know some brands of shoes come with a warranty! thanks again!

I have been doing business here for 10 years. Rob is great, repeat great. I watched him grow from a one man shop with same day return to a 2 week plus turn around. I asked him about this today and he took me behind the wall and showed me barrels full of shoes. He said there were about 500 items. I told him to hire some more help. He said he wont trade quick for quality, but said there wasa dog on Unilocal who was a expert shoe shiner. I got on here for the first time today and read his reviews. He is a great repairer of shoes, and lots of other things to. Go give him a try.

I had an awful experience at this place! The owner is rude and the service is slow and inadequate!!! It took them 2 months to replace a zipper on my purse and when they finally did… It looks awful! The seam is all stringy and the zipper is barely hanging on. I wouldnt take anything besides some flip flops here to throw away. I paid $ 80 for a bunch of nothing Robb! I cant believe Unilocal is making me even give 1 star to post this review because I would surely give negative 5 stars with their back woods service. This store would never last some place else! I made sure that my mom and sister do not take any of their stuff here.

I have used this shoe repair for several years ever since the repair shop in FTW closed because the owner passed away. I’ve never had a complaint about their workmanship and service until today. There was a misunderstanding about the price and the type of shoe lift that they were going to make. Long story short when I went in to pick up the final product which was done correctly this time I told the lady that I paid already but that I believe I was undercharged so she had me speak to Rob. Well, that sure turned into a disaster because now he wanted to charge almost double of what I originally paid. I told him I could not pay that and that I would just like a refund at which time he said he needed my receipt. I went home to get receipt and returned and he said that the price on the receipt is the wrong price for the work they did and that the receipt was for either something else in the shop or for ladies shoes. He finally, just gave me the lifts and told me to leave the store or he was going to call the police. I told him all I wanted to do is give him my side of the story that the only reason I was speaking to him was to originally pay more for what I thought was under collected. He just would not listed to me at all. He did indeed call the police and they showed up as I was pulling out of the parking spot. If I had just taken the lifts and not tried to pay additional all would be fine. He does not know how to listen to his customer side of the story and continually speaks over you to tell his… very bad customer service I will never go back there.

We had an ok experience here. I was disappointed in the lack of explanation for services they would provide. I was unaware that a zipper repair meant they would melt the bottom teeth of the zipper where the zipper had come apart.
Additionally, you wait an incredibly long time to talk to someone when dropping off or picking up.

Ruined a pair of Cole Haans when I took them in for a polish. Comical that these people do this for a living. My dog could have done a better job.

When the shoe repair company in Fort Worth went out of business and was going to throw away all their customers’ shoes, including mine, Robb Williamson took them all to their store in Keller and repaired them all at no cost to shoe owners. i would have been happy to just get my shoes back, but they went above and beyond. i had already paid to have my shoes repaired at the business that went under, so they repaired my shoes (half soles and heels) at no additional cost to me. I will drive a little further to give them my business from now on.

Owner maybe have a good skills but don’t have no sense of customers service. He probably think of himself he is the best so he surely put customers feels like stupid and disrespect them. Didn’t like his work but owner refused to refund the service he doesn’t yet doing. He just takes money from people. Owner maybe have a good skills but don’t have no sense of customers service. He probably think of himself he is the best so he surely put customers feels like stupid and disrespect them. Didn’t like his work but owner refused to refund the service he doesn’t yet doing. He just takes money from people. Never ever go back there again!!! o back

Quality work in a timely way at a reasonable price. They’ve done shoes, leather jackets, and all kinds of hockey gear for us, and done a great job every time.

Robb does a fine job, a real craftsman. He not only resoled a pair of work shoes for me but patched the inside with leather where I had worn through the lining. He carefully lined up the stitching needed for the patch so it blended with the stitching already visible on the shoe’s outside — artistry!
Communication is excellent. They called to let me know when the job would be delayed while a pair of proper size crêpe soles was ordered.
Shop staff also very friendly. Real old school place.
Ask Robb to show you how to tie your shoes. Chances are you are doing it wrong. He taught me after 50 years of doing it the wrong way and now my braided laces stay tied with a single knot!
Parking out front is tight and it may be tough to get onto 377 backing out. Go around the block and park on the side of the building if you can.

Been going here for years. They do a first class job on shoes.
Just got back a rolling briefcase of my wife’s (handle broke). They did a great job on that, too!
I would recommend them to my friends and family.

Got a decent pair of uppers but your sole is shot? Depending on the cost of the shoe, you may find it very cost affective just to have the shoes re-​soled. It worked out well for me.