Katy Auto Care

Awesome service and price. Took my car to Just Brakes who told me I needed new rear rotors and pads plus resurfacing of front rotors for a ridiculous price. I left and went to Katy Auto Care based on reviews. Turns out I only needed resurfacing of the rear rotors. This place run by prompt, honest and friendly folks — highly recommended.

This place is so amazing! In March we wanted to get our A/​C fixed in our 2002 Tahoe before the summer because we all know how hot it gets down here in Texas! I Spoke with Dana on the phone and she was great! Didn’t need an appointment but she took my info anyway. Got there promptly at 8 am and they were ready for us! I had my daughter with me and since it was going to take a little while, the son drove us back home, who does that?! no one! It didn’t even take as long as they thought and they did an amazing job! It blows so cold! The price was right and the service was super professional and efficient! I highly recommend this shop to anyone with car issues! We will definitely go back if we need to!

I thought my car had finally died 5 miles south of I-​10 Brookshire, Tx .My Brother, Said Call Gil. I did and glad that I DID. Excellent service from the time they picked my car up to the time I was back on the job a few hours later. Extremely reassuring, professional, knowlegable and efficient. If I could give them a 6^th star, I absolutely would! JJB

I recently took my 2006 Suburban to a nearby «reputable» dealership for an engine diagnostic (at $ 125 cost) and they told me I needed a new engine at the cost of about $ 8000. I will not name this dealership but they are located down on the West Side of Katy Auto Care. Thank the Lord that an old friend of mine suggested that I get a 2^nd opinion from Gil Harris at Katy Auto Care. He did the standard computer diagnostics first and he then did an old-​school real mechanical test on my engine including driving it hard on the road. Bottom line – Gil said there is no way that I need to replace this engine. He further fixed some other minor issues at little cost. Gil and Katy Auto Care are absolutely first class in every way and they have made a customer for life out of me. I HIGHLY recommend you try Katy Auto Care the next time you need repairs. Just good, honest people.

Showed up due to AC problem and turned away from the door. No one could take even 10 minutes to analyze a problem. Was told I would have to leave the vehicle and possibly leave it for a couple of days??? No one even looked at the car! Child running the front doesn’t have a clue about customer service.
Recommend you avoid this place as extremely unprofessional.

They did a great job with my top gasket, starter motor and tune up! Will be back because they are fast, do quality work and focus on solutions with a smile. A great business that I came across through a friend. Both Gill and his wife give outstanding service and set good expectations with regards to getting work done.

Great Service. Honest. Supports the Katy Area teams. Able to work in the office with the Wifi. Even purchased a car from here at a great price. Definite recommend to bring your car here if you need work done on it. A++

Although the repair was more extensive than I expected, the staff was very knowledgable and friendly. The owner, Gil, talked me through what needed to be done on the phone before doing anything, and they even gave me a discount for a coupon that I didn’t have just because they knew I was new in town. Overall, a great experience and I will definitely come back.

What a pleasant experience (at an auto repair place?)…You bet. My sister referred me to Katy Auto Care and it’s owner, Gil Harris. Being apprehensive and defensive, I took my truck in to get diagnosis and estimate. They were prompt, attentive (listened), and honest. I got a correct repair at a great price and drove away on time in a newly washed truck. I’ll be back. And thanks to Dana at the front desk. She could not have been nicer or more professional.
«Roll Tide» and Gig’em.

Very upset with this automotive shop. Bought in the vehicle at 9 am owner seemed nice, front service guy was nice. Wasn’t told how long so i called at 11. Told me my car was next in line, stopped by the shop at 2:30 to see what was going on. Turns out they only looked at the a/​c and not the main reason. So i spoke to Sunny the mechanic looking at my vehicle. All he had to say was my freon was out and i asked about the rattle noise when the vehicle is turned on (main reason why i came in) and all he had to say was yea i heard that this morning. Then continued to ask me if i wanted to fill it with freon. So i said no i could do that myself and i asked again about the main reason why i came in, he said he would have to take the motor out and to me that seems like he was lazy and didn’t want to fully check what i came into the shop for. I told Sunny how i looked up the info on the issue i think it is and i said i could show him some of the information i found and he just replied with we have internet… i would hope you guys do. It really seemed like he didn’t want to diagnostic my vehicle. So i was upset and wanted to speak to the owner, i asked the lady in the front and she said he was about to leave and tried calling him, he didn’t answer. So then she walked to the back to grab him before he left, so then the owner and Sunny walk in. And we are talking about how i am upset that i waited 5 hours for them just to tell me something i already knew. As i was talking to the owner he seemed in a rush just because i caught him before he left. The owner was very rude and did not know how to handle the situation he kept asking me what was wrong and i told him. So then he comes back with is that all? He kept saying i was repeating my self even though he kept asking me what was wrong. He even said it was his fault for not telling me how long it would be. So after our conversation going no where he just fires back with take your car to firestone. And was in a rush to find the car key so shove me out the door. Avoid this place if looking to fix a major issue with your vehicle.

I needed brakes bad but not only have I only been living in Texas for 5 months, I’ve also never taken my car to get work done (usually my parents handle it for me). So needless to say I was clueless about what auto shop to use. After reading all the great reviews on Unilocal I decided to go to Katy Auto Care. I was beyond pleased! Gil and his staff were great. Everyone was extremely nice, genuine, and helpful which is hard to come across these days at auto shops. They talked to my bf and I, let us know what was going on with my car, made sure we understood, gave me a quote, and got right to work on my vehicle. I was able to pick it up just a couple of hours later. I have definitely found my go-​to shop here in Katy now!

Do yourself a favor and try this local shop in Katy. I came here by a recommendation from a friend and was pleasantly surprised. The owner is top notch who took the time to get to know me and understand my vehicle issues. His price to repair was significantly lower than several other shops in the area. It is hard to find someone to trust these days and I would feel more than comfortable coming here again.

Great service, and trustworthy. I needed some brake work done and didn’t know where to go (new to the area). They accurately diagnosed the problem, clearly explained what needed to be done and didn’t try to sell me something I didn’t need. The other positive reviews here on Unilocal influenced my decision to give them a try, and I wasn’t steered wrong (no pun intended). I plan on continuing to use them as my go-​to shop for auto services.

Quality work. Fair prices. But can be slow and hard to get in.

Came here for an alignment which turned out to be a balance issue. Gil was awesome enough to drive my car around the block and recommended that I take advantage of my tire manufacturer’s warranty and get it balanced. Didnt charge me a dime. Super honest!

Katy Auto Care is the best auto repair shop on the west side of Houston… period. Gil and his crew of trained mechanics have fixed my car multiple times for a competitive price. A few times they even told me nothing was wrong and made a few minor adjustments for free. This is a family owned business that has been in Katy forever. Support local businesses!
Don’t be scares of the big Labrador in the lobby. She is very sweet and nonthreatning.