First Choice Emergency Room

On July 8^th at 1:30am my husband drove me to this BS hospital because I was 10-​weeks pregnant and was having the worse cramps and some bleeding… I was scared because it was my 1^st pregnancy and didn’t know what to do. They brought me into the room pretty quick and «Dr. Franklin» came in and had probably one of the worst bed manor I have ever witnessed by a doctor! He was dry and did not do anything to make me feel like he «wanted» to help… so I decided to leave… I was literally in there for 30 min the «doctor» did not even touch me… they claim he «consulted» with me but I do not believe that being a dry/​uncaring doctor is any sort of «consultation»…well I left and that morning went to West Houston who were so sweet and caring… but unfortunately I had a miscarriage… however I received a BILL for this BS hospital wanting me to pay almost $ 800 for what exactly? Using your A/​C? Having to deal with a uncaring Dr? Total fraud! Worst experience of my life! Worst doctor I have ever met!

I took my husband at the first choice on mason road. He had severe body ache and sore throat. The visit was quick but I was not impressed from the doctor on duty. I will go back if needed since it’s close by but will call the clinic to check if they have different doc on duty. According to the receptionist we don’t have any co-​pay but might get the bill later on.

They will take care of the ER situation but will bleed you financially after that. Get this — $ 1500 for taking care of a sprain !!
My daughter had a foot injury and had to be taken to First Choice. It was a sprain — after a wealth of treatment including Xrays, X rays on CD, medical shoe — we were dropped with a bill of $ 1500 by their Finance department from Dallas. My insurance works on a model where it kicks in after meeting base family deductible — being at the start of the year, we had to meet the entire cost. Several of the charges seemed odd and considering that it was a sprain and not a fracture of any kind, I spoke to their Dallas office and negotiated a discount (less than 10%) with the condition that the amount would be paid in 2 installments. the first was paid immediately on phone, the second was send when the balance invoice was received by post. Now, after crediting the second check in the middle of last month, they have dropped another bill on me even after I have met the full amount settled on and have the copy of the invoice and payment receipts to prove the same.
A doctor bleeding a needy patient financially in this way is precisely the reason we need oversight and control at a national level.

I will never go there again. 6 pokes and they never could start an IV. Rude nurse and a doctor that could care less. VERY EXPENSIVE for a terrible service. I was happy to leave the place when I did. I don’t recommend them to anyone.

I went to First Choice at about 3am on New Year’s Day. I needed stitches because I had fallen into a china cabinet. I was a little hysterical because yes I had a little bit to drink, but also emergency rooms and needles are my phobia. Literally my worst nightmare. They did nothing to calm me down, not even trying to talk to me. The doctor came in and cleaned out the wound and stitched it up, and was really rough. Told me to put neosporin on it and a bandaid and to come back in 14 days to have them removed. My brother ended up passing out because of the blood and they put him in a wheelchair and wheeled him out the front doors and left him there.
I’m giving them two stars because the doctors stitch job was terrible. I had six stitches and when I got them removed (by another doctor, would never go back) one had fallen out and I have the worst scar because the skin didn’t heal together. Also what kind of doctor lets their patient leave with an open flesh wound and DOESNT give them antibiotics?
Next time I’ll just go to the hospital.

Lately we seem to be here more often than I would like but the doctors and staff have proven to be amazing every single time!!! Love it!

This place was so quick and easy. I loved how fast they got me in and out in under an hour. Yes they do charge emergency room prices but it’s called first choice emergency room… The staff was wonderful and offered refreshments while I was there.

The service was excellent and fast; however, you need to be aware that First Choice Emergency Room charges emergency room rates. While my insurance covered the visit, I was shocked to see a $ 1,300 bill for a blocked ear.

My daughter fell & hit her chin on the playground set at school and busted open her chin. The staff was super nice, professional, fast, and helpful. I took my insurance card out of my wallet the night before & the receptionist was able to find it online. The nurse was very good with my 4 year old & tried to distract and calm her fears. The doctor was very quick with the 3 stitches that she needed. I was in and out of there in about an hour. I picked my daughter up from school at 12:45p, got to the ER in 15 min, went to get my daughter ice cream at 2p, had lunch, & was back at work at 3p. THAT is how quick they were! It was also very nice that one of the doctors called to follow up & check on my little girl the next day.:) I would definitely recommend this place for minor emergencies.

First Choice was awesome!
We were in & out in under an hour. They took great care of my son. They were able to handle all my requests in a timely manner and the staff was very helpful.
First Choice will be our family’s first choice from now on!