The Medical Corner

We just moved to Hawaii and our insurance showed this as the closest primary care physician to us. My husband called to make an appointment. They were able to schedule something for us two days later.
I received two calls shortly after my husband made the appointment. The first was from someone at the front desk stating that she forgot to remind my husband that we needed to take our insurance card and to arrive 20 minutes prior to our appointment to fill out paperwork. The second phone call was a recording reminding us that we had an appointment.
We arrived to our appointment about 45 minutes early. We walked in and were told to sign in. We signed in and sat down for about five minutes before my husband asked for the paperwork we would need to fill out so we could get started. After sitting there for five minutes the person at the desk finally looked at the clipboard where we had signed in. She typed in my name and said that she couldn’t find us in the system and that we were probably at the wrong place. So my husband pulled up the contact information that he called and scheduled the appointment and asked the lady if that was them. The lady said yes. Then she said «well I see her name in the system but there’s nothing under her name,» as far as appointment. So I told the lady I received two phone calls confirming the appointment. I let the lady listen to the voicemails. Then the lady said well I see that you had an appointment today but someone called and canceled. I don’t know why. When we told her we didn’t cancel the appointment since we were obviously there she then said well it says it was canceled because you decided to go somewhere else. I told her that it must have been an error on their part and that I would still need to see the doctor. She begin reading off times 3 days later saying we could come back. I explained that I took off from work to come to this appointment and that I thought they should try to honor it. She said that the appointment was already filled. We were the only patients in the waiting room.
The customer service was disgraceful. Not only were we lied to repeatedly but her attitude was horrible. We left and will not be going back. We unfortunately took our insurance’s recommendation without doing any research. Now, after looking at the reviews, we would have never wasted our time going there. Learn from our mistakes. Do not waste your time here. And don’t give your money to a business that is being run like this. There are plenty of wonderful primary care doctors that you can go to.

I WISH I could give NO stars, DO NOT COME HERE! Customer service does not exist here. There were SIX! Girls at the front desk two on their phones the others just talking stories like there were no patients waiting to be assisted. Only one girl was assisting a patient at the front desk out of 7 employees that I could see. Finally after 3 minutes of waiting I just interrupted their so very important chat to ask my question, only one girl knew the answer unbelievable. Apparently the staff not only is not aware of patients/​customers in line but they are unaware of insurance companies they handle with. Incompetent, do not come here!
The waiting room was also filthy; apparently the staff doesn’t know how to clean either.
Does hippa exist here two patient forms were visible, so I guess it’s a good thing I couldn’t be seen there. Just unbelievable

We were sent here from our employer for a mandatory Hep B shot. Our instructions said to call first and ask if a qualified person was on duty to administer the shot. They did answer the phone right away (reading the reviews below sounds like we were luck) I asked the question exactly as it was written. she hesitated and then said yes. I asked until what time will this person be working.
We arrived and had to wait over an 1 ½ and it did not appear busy but then again sometimes my doctor doesn’t appear busy but other patients are in the little rooms.
They had all my paper work and orders as my employer is paying for this. and next thing she gives me a TB test. I thought when she grab my arm it would have been for the shot. so didn’t say much. when she was done and explaining it to me I told her I was here for a HEP B shot. she didn’t apologized she continued without skipping a beat and explained to return for the recheck. Then she went and did the real shot.
Real concerns about their medical ability… My paper work was very very clear. infact. they were suppose to test if I had the vaccine already but they went straight to the shot and sucks because its a 3 part series. so I am stuck going back 2 more times…

Came in because of food poisoning, workers just refer you to another medical clinic and every time I go here I only see construction workers being helped, don’t know waste your time here.

Wow clearly unkept for being a medical place! Completely dirty and the girls who work there don’t give any attention to you if you’re a female!

An appointment in place, in the morning no less, and I didn’t see the doctor until an hour and 40 minutes after my appointment time. No, it wasn’t busy, I was the only one in the waiting room until I got called. I sat in the examining room for an hour, listening to the staff yuk it up, busy on their mobile devices.

This place is so nasty! There is a layer of stickiness that just coats the entire place. It’s made of the tears and collected germs of the patients who have had the misfortune to try to get medical attention. I think they are using it for paint. The light fixtures either don’t work and are broken open. When they DO work, each has a different color bulb. The furniture literally has springs falling out of them and the patient tables are brown/​black filthy where the vinyl has ripped off. I can’t imagine what is living in those spots. If a medical table could have an open sore, this would have several.
The listed hours are NOT the hours. They close when they feel like it. I showed up a little after 5:00 and it was dark.
They do not answer the phone. Ever.
There is bad music blaring from a tiny radio behind the desk which encourages the office staff to yell to each other.
The doctor is an experience. I sat through a half hour rambling stream of consciousness that included Nazis, Ferguson, Ron Jeremy’s talents, the entire greek alphabet, slavery, religious ramblings and a geo-​historical theory as to why he and I are fat. Don’t interrupt. Just let him rant. It’s safer that way. No where in there was there any discussion of the test that I’d come in for. He ranted and I made it out. Win/​Win. I suspect he’s probably very bright and knows his stuff but if he’s on a verbal tirade, you’ll never find out.
The place feels like it’s being run by 4^th graders when the parents are out of town. The grown-​ups need to come in and take charge of that place.

You’re lucky if you’re reading this before going in for an appointment. Can’t tell you what the medical quality is… I went in for my scheduled appointment, after confirming the day before, to find that the doctor was «not in». The desk lady said she left a message on my phone that morning asking if I could come in earlier or reschedule. Never recieved that call or the message. I only came here because they accept workers compensation, not even worth it though I’d much rather pay for a real medical office.

I wish there was an option to give them NO stars, because they suck!
Last month, I was having a really bad cold, and I ended up getting an infection. My regular doctor wasn’t in, and I was desperate. So, they referred me to The Medical Corner. I walked in there, and I noticed that their facilities were dirty! The doctor was nice though, but still, the chairs and equipment were run down.
With regards to customer service, they’re the worst! All they did was talk loudly among themselves! So obnoxious and very unprofessional!
Today, I went in to make a payment, A PAYMENT, mind you. Although I didn’t have my bill, I had my ID, and I thought that they could just look it up, BUT NO, the receptionist said that she was still checking in patients! Ummm, hello, the patients were already sitting down! The receptionist said that she has to open up another screen on the computer, and she made it like it was going to take an hour. She told me to come back at 12! I also mentioned that I was on my lunch hour from 11 am — 12 pm. What the hell is that!!! You would think that they want my money, right!!!
Overall, it was a very bad experience for me. That is the first AND last time! I’m definitely never gonna go back. Ugh!

I don’t understand. The waiting area is filthy. The «taped» sign on the front desk is well… Unprofessional. True. They don’t answer phones I tried three times differ bet times of day. Best bet is use the website. HOWEVER they don’t answer there either. At this point I think I am going to call Tricare and request that I get moved. Front desk wasn’t rude, not like others said. Well at least not to me the two times I came in. Doctor was ok. Talks a lot but he’s ok. The thing that irks me right at this point is the wasting room floor is FULL of dead flower petals and trash. Pics on the walls are sun bleached I really don’t know what to think of this. I really don’t.

You get what you pay for. The doctor for the day (Dr. Craig) was extremely unprofessional and he ranted on and on about racial issues. We had to interrupt his rant to ask if he could please finish up because we had somewhere else to be. He also swore in front of my 13 year old daughter. I’m shocked that a doctor would behave that way. We went there because it was only $ 50 for a school physical, we should have gone to our family Doctor and paid the $ 200. I wish that I would have looked at the reviews on Unilocal before going there. It was a HORRIBLE experience and I DO NOT recommend this place, in fact I strongly suggest that you DO NOT go there!

Terrible service. I called Saturday to make an appointment since their hours on their web site said they were open until 8pm. They said they close at 4pm because that’s when the doctor wanted to go home. I asked to make an appointment for the next day and she said they don’t make appointments for Sunday. I walked in at 8am Sunday morning and three people in front of me had an 8am appointment. When I asked about it the lady at the desk said «I don’t know, it is on my screen». What the hell?

This place is horrid!
The waiting room is gross the customer service is even worse. The girl checking in people, well I’ll give her a benefit of a doubt that maybe she just started or training because she obviously doesn’t know what she’s doing. She’s yelling for help because she doesn’t know anything or where anything is at the entire 30+mins I was waiting. Only perk is that the girl that helped me was super sweet.

Another great visit to the medical corner. Trying to stay healthy and they are on the job.
Special mention goes out to Kara and Lavender. They are on externship which means they are not getting paid. «Fill that tip jar or buy them lunch»

OMG, only come here if you have ALLL DAY to waste.

Terrible! If I could give zero stars I would. Tried to call several times for an appointment, only to have no one answer. So I made the 30 minute drive from Makaha to the Medical Corner. I arrived at 9:30 and the lady told me I wouldn’t be able to be seen until 11:00 since I didn’t have an appointment. (Which I tried to make several times) So I came back at 11:00 only to have to sit and wait an hour and 15 minutes to be seen. Not sure what the point of making an appointment is. Also, while waiting, an African American doctor came stomping and yelling in the nurses station/​waiting area and demanded to meet with all nurses and front desk staff immediately. The way he yelled at them was incredibly disturbing. The waiting room is DISGUSTING. Very dirty, soiled tissues lying around, etc. I wouldn’t recommend this place to anyone.

This place is stupid. Had one person that was before me and I waited over half an hour for them to call me up and ask to fill out 4 pages of forms pretty dumb.

I posted a complaint with the Better Business Bureau regarding The Medical Corner and The Medical Corner did not deign to reply. They did not care enough about their former patient and their business to reply. I encourage you all who have had bad experiences with them to file a complaint with the BBB. You will have to sign a «release of health information», but that is a simple form. If enough of us complain and the Medical Corner ignores us all, it could prompt an investigation. I have already contacted my health provider; APWU (via UHC) (The Medical Corner did not return their calls either) to cancel their contract with The Medical Corner. Let’s do it!

Worst walk in clinic I ever went to. Got there at 845am on a weds and the girl at the desk said that they were not taking anymore walk ins. Isn’t this place a walk in clinic? If you can’t do walk ins I believe that needs to be advertised on your website. I work for a business that has referred A LOT of your mainland walk ins to your clinic but will no longer be doing so. If you are looking to see a doctor right away in kapolei go to the minute clinic right up the road inside of longs drug store. They were on it and I saw a doctor in less than a hour.

First off, let me preface this by saying that I am NOT naïve when it comes to running a medical clinic nor working in a medical setting. After moving to the westside, I had a need to see a physician. My preferred location has been Kahala Urgent Care where I’ve been a loyal patient since they opened. But having to commute the distance there and back would be mind boggling considering the kind of pain I was having.
I had called the Medical Corner the previous day to inquire if they took my insurance. I was assured that they do and was given the first appointment for the following day.
I arrived early knowing that the ordeal of filling out tons of paperwork would consume all but 20 – 30 minutes for a full history and disclosure.
When I got there, the place was filthy! The waiting room was unkept and the front door had tons of handprints and smudges all over that it looked as if there was a hazy film on it. I was perplexed since it was so early and wondered if the place was ever cleaned. As OCD as I am, I painfully overlooked the mess and took all the forms the receptionists gave me after verifying my appointment. I gave her my ID and insurance information to copy for my chart.
Do you know? She allowed me to fill ALL my forms and had me sitting in the waiting room for 30 minutes past my appointment only to tell me that they DO NOT take my insurance! Mind you, I had called and verified the day prior! I even remembered the woman’s name that I spoke to only to be told, «oh, yeah… we don’t take that insurance.»
Despite the poor communication and knowledge of billing and such from the staff, I’m miffed that they had wasted my time and miffed that this was the best that Kapolei had to offer in terms of Urgent Care. The front staff should have clear and precise knowledge of what they accept and don’t. When I gave the receptionist my information, she should have caught it right away instead of having me sit there an additional 30 minutes. Not like there was a room full of patients, I was the first patient!
I’m glad I didn’t go there — it smelled badly and I can only imagine what kind of «professionals» worked in the back. I should’ve turned around as soon as I walked in.
Guess who went to Kahala Urgent Care and braved that long commute? You guessed it. I would’ve given this place NO stars but Unilocal won’t allow me to do so and from all the reviews of this place, it seems appropriate. Sad.