Maid With Aloha

We have been using Maid With Aloha for quite some time now, so I can say that their services are consistently outstanding! Although I am on the mainland, my parents live in Hawaii and use their services. It is from all of the feedback that they have given me, that I am writing this review.
My folks are so pleased with their attention to detail, hard working attitude, and their consistent approach to providing a thorough cleaning routine.
I chose Wesley’s company for three main reasons: 1. they are locally-​owned and operated, 2. they have a boatload of good reviews, and 3. they work off of a comprehensive checklist. So now, after many months doing business with Maid With Aloha, they no doubt have proved they are worthy of a five star review.
My parents are older and can be nit-​picky but since day one, they have been happy and excited that this company does such great work. Like old school businesses with old school hard work ethics. Maid With Aloha are easy to talk to, they listen, you don’t have to repeat yourself, and they charge an honest and fair price. And, everyone they have sent to clean has been polite and easy to talk to.
I recommend Maid With Aloha without question.

My husband and I had to move out of our rental because we were getting pcs-​ed to Ft. Carson CO. I looked on Unilocal and this company had gotten good reviews. Since the rental agency had a very extensive checklist of what needed to be done, and the maid with aloha website said they had a 21pt checklist that they followed, i called them up. Wes was very accomodating and professional but told me for a two bedroom 900sqf single story town home would be $ 500 dollars. It seemed very pricey to me but Wes went through item by item what would be done and it seemed that they were going to be thurough.
We got a call at the time the maids were supposed to be at the house, saying that they were late. They called several more times because they got lost even though we gave them step by step directions and they were using gps. By this time they were an hour late and needed someone to meet them at a mall near the house. My husband was late to an appointment because of it.
They cleaned the house, but missed the fridge, windows and numerous drawers and door frames. They came back when the rental office said they did a bad job and cleaned again. They still did not clean the windows. We were told that the workers were not allowed to leave the ground when cleaning, so no stepstools or ladders. Which is why after coming back a second time, they still didn’t do their job. Do they not have window washers with extended handles?
In any event, because they did not do their job, an extra $ 200 dollars was taken out of our deposit to cover what they didn’t do. Also, their website says they shampoo carpets, and they dont.
I never would have ever considered paying that much if i was told before hand that they couldnt do high surfaces because they werent allowed to leave the ground. That is rediculous. What is more rediculous is the fact that they don’t have the tools to do a complete job. I do not recommend this company to anyone. It was a headache that i wish i never had to deal with.

WOW is all I can really say! This review is not only for their fantastic job of cleaning, but for their overall service, willingness to help with ‘unusual’ requests, willingness to help me find other vendors, you name it, they’ve done it!
My husband, 2 sons and I are moving to Oahu in early December. We needed to find a great cleaning team right away as the property we bought was a foreclosure and in serious need of some TLC.
We first found Wesley & Patrice from Maid with Aloha via referral from the local sports club in Ko Olina (thanks Kirk!). They cleaned our new place the day we closed escrow (30 minutes after our agent got the keys) from top to bottom and did an impeccable job. Our realtor supervised since we were still on the mainland and said she was completely impressed by their punctuality, professionalism, attention to detail and overall quality of their work. They also found me a referral for an amazing carpet/​tile cleaner.
In addition to handling the cleaning for us, Patrice (a co-​owner) has gone Above and Beyond to help us! I (naively) hadn’t anticipated how challenging coordinating a bi-​coastal move would be. We are buying mostly new items for our new place and have lots of deliveries, etc. After the phenomenal job they did cleaning for us I asked them if they would be able to help us by doing some preliminary shopping for us to outfit our place. They said that wasn’t their core business but were willing to help in any way they could. They referred us to Akamai delivery (I need to write that review next!) and Al at Akamai has been fantastic. Al and Patrice have (on their own!) coordinated having Al pick up a truckload of stuff for us at Costco and getting it put away in our new place. Then Patrice scheduled to have one of their terrific cleaners at the property for another delivery and while she was there she washed and put away all of the new stuff — WOW! They continue to impress me more and more. My Mother-​in-​Law asked me where I found «these Angels» and I agree — they are amazing!
I couldn’t be happier with the outstanding service we have received and continue to receive from the wonderful people at Maid with Aloha — you simply can not go wrong!

The end of August was my move out day from my rental. Since the property managers required that I have a maid service come through, I chose my own since their recommendations were impossible to get a hold of. Also, their recommendations did not call me until a week later. Talking about great service.
Because I am a busy clinician/​student, I wanted to find a company with that has high reviews and would be able to assist me in a timely fashion. I contacted Wes of Maid with Aloha. I told him how specific the cleaning need to be and when I wanted it done. He was very compliant and willing to switch days if necessary.
Initially, I wanted to give the other recommended companies a chance, but they never got a hold of me and Wes was persistent in a good way. So, I arranged the job for his crew.
The Friday before the clean up date, he contacted me to verify that we were still on. That phone call showed me responsibility and professionalism.
The appointment was at 8am and the cleaning crew showed up at 8am. They hit all the difficult spots, such as the oven, window tracks, and screens.
During the appointment, I kept in contact with one of the maids to keep me alert of their progress. I really enjoyed this action of keeping me in the loop. Also, they were not offended by me critiquing their cleaning and asking them to redo areas if it needed more attention.
Because the property managers are meticulous, I had to have a receipt. Though Wes was not at his office and on another island, he managed to get a copy of receipt template and was able to forward me a copy: another example of his professionalism.
When the property manager representative showed up, he gave me suggestions of what areas of the apartment needed more attention. I contacted Wes and he was more than willing to show up early before the check out to make some last touches. Nobody is perfect but Wes takes great pride in his work and exemplifies great ALOHA SPIRIT.
Thank you sir for working with me.