First Hawaiian Bank

After a very poor experience with FHB many, many years ago as a college student, I thought I would try FHB again. I usually bank with the local credit unions, but needed a safe deposit box and opened an account recenty. Now I remember why I stopped doing business with FHB so long. I’ve stopped by my local Kapolei branch four times since I opened my account. The first visit included a long wait in line. The second visit involved dealing with a teller who was aloof and dismissive. I wrote it off as her having a bad day. I’m home now after my fourth visit and decided to submit a review.
Am I just not showing up on the days that the tellers at this bank are friendly and provide good customer service? Please let me know what days those are. Today’s teller was flat out rude and borderline obnoxious and condescending. I actually had to stare at her, blinking stupidly because I couldn’t believe how she was acting. Customer service at this branch is terrible. Please treat your customers with some decorum and at least some level of respect. How about this, even if you think you’re superior, pretend, just pretend, to be humble and show a little class. From a very ticked off customer.

FHB is my bank, and I’m thankful for it because they have always come through for me. They have many locations throughout the island but the Kapolei branch is full of friendly and helpful workers who are very knowledgable about the bank business.
The location is a pretty good location, it does get busy in the area though so sometimes parking and getting out of parking can take some time. But don’t hesitate to stop by for any banking needs.

I’ve been a customer of FHB for a long time and since moving to Kapolei the only FHB nearby is the one located at the Kapolei Shopping Center. First of all, I don’t like the location because it’s a pain getting out of the shopping center when it’s busy. Secondly, it always crowded when I go in and last but not least, the employees are not always friendly. I’m hoping a new branch will open next the foodland. With the growth of Kapolei, we need another branch

I do not understand how FHB will sell me yen at their price yet when I come back and ask for change for yen, i.e. 10 000 for (2) 5000, they tell me that since I am not a customer (MC/​VISA holder doesn’t count) that I can SELL back my yen at the current dollar rate then RE-​BUY my yen in the denominations that I want… goodbye MC/​VISA…

This is a pretty convenient location to go to if you are a FHB customer and living in the Kapolei area. It is in that Kapolei Shopping Plaza on Farrington Highway right next to Longs Drugs, McDonalds, and Chili’s. This is actually one of the smaller FHBs that I have been to and seen. If you go in the morning, if could be busy or it could not be, it all depends. I like to come here right after I get paid to put in my deposit and it’s too bad that they don’t have a priority rewards customer line like the other FHBs do to bypass the regular line. So that pretty much makes it where everybody has to stand in the same line. It’s that and the other line/​teller is for business accounts. However, the staff and customer service is pretty good and fast.

Never go during lunch time — which is between the hours of 11:30 AM — 1:30PM! Although this bank is clean and seems to have a staff present. While standing in line at 12:58 … I stayed in a long line with 15 members ahead of me. It took me 35 min to get to the front. Why would this bank only have three tellers out during prime hours?! While there are three other bank workers who sit at desks: one looked like she was busy as she sorted through folders, another talked on the business phone as if she was talking to a friend or family looking comfortable and the last one seemed to like having her hand in her left desk drawer while a sound from a game went off.
There’s a lot of parking near by if you can handle the traffic of the Kapolei Shopping Center. But this prime lunch hour can be improved.

I’m usually not impressed that easily, however this morning I was. I found parking immediately at this branch and was about to throw an inside, quiet hissy fit as I saw the teller line was 10 people deep. I had no choice but to wait but was pleasingly surprised when I got to a teller in less than minutes (yes, i was timing it). The tellers were all happy and greeting the customers, as did mine when I got to him.
Yay for SATURDAY BANKING HOURS and an awesome saturday staff for making my visit a more than happy one!

I really like this bank. Customer service is always top notch and the tellers are friendly and engaging. I’m always greeted warmly when I walk in.
As most banks, peaks hours and pay days are always crowded. I try to avoid peak hours but if I must, the line seems to move relatively quickly. Sometimes, when the line is long, one of the girls sitting at the desk will ask the customers in line if they are there for a deposit. If so, they’ll help you as long as your aren’t withdrawing money. There’s also the option of the Express Teller, where you can make a deposit w/​o having to stand in line. Just fill out the deposit slip, put your check in the envelope and deposit it into the Express Teller. Don’t deposit cash though.
When I went to Japan & Korea, I needed yen and wan. I didn’t think the bank would have wan but they did. Well actually, they had to get it from the Main Branch but I was able to pick it up the next day. Plus there was no fee to exchange from dollars.
I have a few CD’s with FHB which I don’t really pay attention to. When it’s time to cash out or extend, the bank calls me to let me know and ask what I’d like to do.
I have an account with another bank nearby but prefer FHB. The other bank’s tellers aren’t as friendly.
I like that FHB put the ATM machine next to the bank and not clear across the parking lot in no man’s land. I always felt vulnerable withdrawing cash when the ATM was no where near the bank.

First Hawaiian bank Kapolei has always provided good customer service every time I have been there. I have a savings account and a solar loan through them and have been happy with the flexibility and the service.
Also, the tellers seem to be more efficient and the line moves faster than Bank of Hawaii Kapolei which is where I have other accounts.
Overall, I highly recommend FHB.

This is currently the only branch in Kapolei, and the only thing I like about it is that it’s conveniently near Longs and Safeway. I don’t like the location and the bank lazy teller I had.
Location: Easy to find, and located in the Kapolei shopping center next door to Longs. Coming in and out of the shopping center sucks, especially during peak time and there’s traffic.
Bank Teller: I withdrew $ 10k and the bank teller used the machine to count the cash. I asked if she could count it manually, but she refused, and told me the machine is reliable.
It may not be a lot of money to a few, but that’s a lot of money to me, and I wanted to make sure all the money was there. After a few times asking her, she gave this big snappy and sassy sigh and counted it. It was that one incident, and hopefully it will never happen again.

The location is great for Kapolei, being that it’s in a large shopping center. During pau hana hours, the shopping area can get really jam packed. There’s enticing thing stores like Baskin Robbins and The Cookie Co that is right around the corner from the bank.

The bank has a open floor plan and no security windows, which allows more friendlier customer interaction. I’ve been here plenty of times to do my banking and they’re great here. During Chinese New Year, I’ll ask for some red envelopes with their logos to stuff small amounts for my family. I’m not really a fan of their hours, because they close as soon as I’m off from work, but on Fridays they stay open till 6PM. They have a convenient 24 hour ATM.
I don’t agree with the entrance and exit of the shopping center, because it gets so congested. Why can’t there be another exit? I usually pick a parking spot away from the bank. It’s not that bad of a stroll, especially when you see all the cars lined up to get out the shopping center.
#054/​365

First Hawaiian Bank Kapolei was where I opened my first checking account. Now after three years of below satisfactory experience with this bank, I’ve switched over to the new Bank of Hawaii branch in Kapolei… and so far loving it!
The main problem with this bank: Their CUSTOMER SERVICE! I did my banking at this branch 90% of the time, and I was almost NEVER greeted. It’s the little things that count people! But on top of that, they ALL (and I mean like, all but one) do things as SLOW as possible, NEVER SMILE, and act like they don’t have a care in the world, except for when their next break is!
The other problem is their FEES! They keep finding new ways to charge you for the littlest things, while raising their current fees (ATM fees rose TWICE in my three years with them!). When I went there to close my checking account (which they didn’t even ask me why or try to get me to keep the account) They told me that I’d have to pay a dollar for the slip to close my account! Like seriously?! Are you getting that desperate to nickel and dime me?! …so, I told her I wasn’t gonna pay that, and I guess from my shocked reaction, she told me she’ll let it go this time (which there wasn’t gonna be a next time anyway!)…
All in all, First Hawaiian Bank, from a consumer’s perspective (since I hear they’re a good bank for small businesses), was the WORST bank I’ve ever done business with, ESPECIALLY the Kapolei branch. Will NOT be doing business here ever again!