American Savings Bank – Kapolei Branch

Poor customer service. Tellers unwilling to go above and beyond to help with customer needs and inquiries. Unclear communication.

American Savings Bank located in the Kapolei Entertainment Center.
I normally come to this branch to use the ATM on the days that I am low in cash and I am in Kapolei for spending money at the movie theater, at the nearby restaurants, or for the August 29, 2015 Drink Aloha Concert at the Wet n Wild park.
The few times that I did step foot into the bank is for depositing some rolls of coins or even cashing couple checks that I received from Christmas.
Employees are always nice on the days that I do step foot into the bank. I remember one time a few years back that the staff members of Kapolei American Savings Bank had set up a table with two different flavors of cakes as well as ice water refreshments. I believe it was customer appreciation event.
As long as I remain a customer of American Savings Bank then this branch in Kapolei will be my go to spot for ATM use.

I regret not getting the name of the lady who used my ignorance for her benefit. The folks here need to learn the importance of educating customers. In other words, folks, you better know what you’re doing at this bank for good customer service.

I used to go to the ASB at Foodland Waipio… One of the best there is IMHO. Since I’ve moved, I began going to this branch. I do agree with a few of the other reviews, but I am going to give my current rating of 4 stars on behalf of one of the tellers: Desiree. She truly went out of her way and worked with me on making funds available. Long story short, I needed to cash a check greater than what was in my account… significantly higher lol.
Anyhow, after a few minutes, she worked it out and made the decision to provide excellent customer service and cash the check.
I hardly ever give five stars, so the establishment has to be extremely consistent and excellent for that to happen… but yes, she is worthy of a higher rating just for her smile and helpful attitude.

I went in to open a savings account on April 2^nd, 2015 and had the best customer service from Diane Parker. We talked story & had a personal connection. It’s been a while since I’ve had customer service and felt like I wasn’t being treated like a «customer» but like family. Thank you Diane! She also helped me get my statements together and explained the fine print for me. Very hard to find these days.

I’ve banked with a few banks and this is the better one, nobody’s perfect so I guess they do their best, or at least that’s what we hope.

I’m not a fan of banks, however, I had such a good experience at ASB the other day that I felt I needed to post about it. We do most of our banking with another institution (because they had the bank accounts with the best feature set when we opened our accounts, but maybe we should look into switching now). My wife had accidentally written two checks each for the same amount (less than $ 50) to the same payee from our account at ASB instead of from our regular bank. Both bounced due to insufficient funds. I explained the circumstanced to the teller and, with aide from the head teller, they were about to reverse both $ 30 NFS fees! Mahalo!

This branch (Kapolei) lacks customer service. I stopped in to do two transactions for my husband. The teller made me feel like I was a «chronic» because I was doing banking for someone else. She kept looking at me, talking slow (to feel out my answers). I understood that the check amount (for the mortgage payment) was written incorrectly (I’m sick and on meds, my mind was not clear when I wrote the check out but it was clear when I went to do banking). I did not put up a fuss about it, the only thing I could do was run home, write out another check (I do not carry a checkbook) and come back to make the correct payment. The teller babbled on about the check amount error, practically taking it personally like I was repaying her money she lent out of her own pocket. Now there were two other tellers, both moving like molasses. One of them kept walking away from her window after each transaction, but it’s okay if the line of customers kept growing.
Update: I sent my husband down to make the correct mortgage payment. He said the teller kept looking at him, made him feel like she was suspicious of him (to rob the place). Prior to him going there, I reminded him to remove his sunglasses and hat, which he said he did.
This was the worst ASB experience ever. I will never return to this branch and will try to move one of the two accounts to another financial institution (unfortunately, the mortgage will remain with ASB).

I like this location because it is close to where I live… Which actually, is only convenient on my days off (I don’t personally bank here, work does). ANYWHO — Always had friendly staff, which is always nice. All in all — good services, and parking is easy which is always a plus!

This branch is in Kapolei by the movie theaters. Close and convenient to my house, which everything is if you live in Kapolei. LOL The hours kind of suck here, that’s why I’m giving them four stars. That and because sometimes depending on the teller you get they have their «days», majority of the tellers are females and majority of the time they’re pleasant but I sware sometimes they must be on their flow. I don’t know what it is. This branch is fast an there’s hardly ever a line. I come here when I need to, but American Savings Bank everywhere is always good. lol Parking kind of blows when its lunch time or when there’s a new movie out that everyone wants to see, but other than that its good. :)

I like coming to this American Savings Branch location. The people are friendly, and lines are short (during non-​peak times).
Sometimes the tellers are a little too friendly, and obviously fake. Do they really want to listen to my entire story how my day went? I also don’t like being asked why I don’t want to open another checking account or a line of credit.
Parking can be hard to find during lunch time, so try to come before or after lunch. The wait time in line is shorter too. This is the wild west, so you’ll see escalades taking up two stalls.
Notary services and cashier’s checks are not free — I have a business account with them too.
31 Unilocal Review Challenge — 30 of 31

LOVE this branch of ASB! Everyone is so friendly and get to know you on a personal level! Open an account with Magi, the personal banker and shell hook it up for you!

International wire transfers are $ 35 here. CPB charges $ 50 and they are in the same, long parking lot.