Kapa’a Ship, Print & Storage

You try to support a small local business instead of a major chain e.g. Longs/​Walgreens but then you run into the worst customer service I have ever experienced.
The owner Alexis is rude, uninformative, and unaware of standard customer service standards. She literally held her hand up and told me to stop talking when suggesting they get a new camera for their passport pictures. The camera is from the 90s, and is not suitable for taking adequate pictures.
I am completely appalled at her lack of understanding of how she can improve her business. Horrible attitude, don’t support– go to Walgreens or somewhere else. I hate leaving bad reviews but this was a must.

I was treated very rudely by the person at the desk of this business. Did not get her name! I came to pick up an important fax that my husband had sent me from the mainland. She was not going to let me have it because my husband did not put my name on it. But because I happen to have my husband’s social security with me and it was on the fax, she reluctantly let me have it. But she was very rude about the whole thing. I would not recommend this business!

Excellent customer service. I needed to use their Internet and they charge $ 3 for 15 minutes. A bit high, but they were sooo nice inside. Everyone was laughing and happy and very friendly. They weren’t all strict about the time on the computer either. It was more of an honor system (I didn’t go over my time, and they were watching), but I have a feeling if I went over a couple minutes they wouldn’t have nickel & dimed me. Maybe, but I didn’t get that feeling.

needed to fax an important document to my husband’s employer and kapa’a ship, print & storage came through for me.
i walked into their office, handed over what i needed faxed and the nice lady behind the counter did everything else.
it was about $ 4.50 to have it faxed, which is a little expensive in my opinion. however, i suppose they’re offering a service that i couldn’t just do at home​.so.
will be back in the future if i’m in a pinch!

Absolute WORST business practices I have ever experienced.
The owner/​manager is incredibly disrespectful.
My husband and I own two properties in Kauai. We are building a house up the street from this business so we opened an account and gave her our credit card number to be charged (a year upfront I believe). Fast forward a year — we had been on the mainland for the majority of the year. When I came back I went inside the business and requested something to be shipped, new credit card in hand, unknowing that something was wrong. We have an accountant who pays our bills and I was not notified the credit card number changing had been an issue with this specific issue. We had not used their services the entire time we were on the mainland. Instead of asking me what happened and allowing to make up the bill/​pay for the new year, she went ballistic. Kicked me out, made threatening comments, and despite my pleading to allow her to let us pay, was incredibly aggressive. I can honestly say that I have never been in this kind of confrontation with an owner/​manager… not to mention the fact that there were other customers inside of the business. Talk about anger issues!
Please don’t support or enable this kind of business — one that treats paying and loyal local customers with utter disrespect.

Very helpful, fast and great equipment.
My home printer died and I needed documents printed ASAP for an important client presentation. I was in and out in less than 15 minutes and my documents looked totally professional. (Actually, even better than if I had printed on my own printer.)
I also needed something scanned that same day and saved to PDF so I could email it to another client, and they did that in about 10 seconds.
All this for only about $ 8! Exactly what I wanted — thank you!

Exhorbitant fees for everything and very rude staff. I will never use this place again.